1 / 23

Supervisor Training

Supervisor Training. Mary Kummer Jim McNall. Role of Your Staff. Do all of the work Keep everybody happy Be aware of all of the rules Enforce them (see “happy” above) Get along with co-workers (at least pretend) Provide service even to difficult customers.

layne
Download Presentation

Supervisor Training

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Supervisor Training Mary Kummer Jim McNall

  2. Role of Your Staff • Do all of the work • Keep everybody happy • Be aware of all of the rules • Enforce them (see “happy” above) • Get along with co-workers (at least pretend) • Provide service even to difficult customers

  3. Red Flags for Supervisors!

  4. i-Clicker

  5. How many years have you been a supervisor? A. 1-5 B. 6-15 C. 16-25 D. Over 25

  6. When was your last supervisor course or training? • Less than 1 year • 1-2 years • 3-5 years • More than 5 years • Never

  7. How did you acquire your supervisor skills? • Coursework/Trainings • From a Supervisor/Mentor • On the job • Making it up as you go

  8. Hypo #1: You have been elected (promoted) and now you supervise one of your longtime friends. • Be friends at work and don’t worry about the other employees. • Leave your friendship outside the workplace. • Finish your friendship immediately. • Be friends but remember to treat ALL employees fairly.

  9. Hypo #2: You supervise Joe and Sheila. Joe has been with the County for 30 years and drives as part of his job. Sheila tells you she’s worried about Joe. Joe has back trouble and told Sheila that his new pain medication makes him sleepy. • Ignore the situation. • Wait for Joe to tell you about his new meds. • Talk with Joe directly. • Fire Joe to eliminate a potential vehicle crash.

  10. Hypo #3: One of your female employees comes to you to complain about another department’s male employee hitting on her a lot. • You tell your employee to ignore it. • You approach the male employee and tell him to stop. • You talk to the male employee’s supervisor. • You go to the Designated Person to report.

  11. Supervisor Training Mary Kummer Jim McNall

  12. Is the judicial system fair regarding employment legal actions between employees and employers? A. Yes B. No

  13. Who is a jury favored to believe in an employment legal action? A. Employer Employee Neither

  14. Does it matter that Stacey’s file is filled with positive reviews? A. Yes No

  15. Does it matter that Stacey’s file is filled with pay increases/promotions? A. Yes No

  16. Does it matter that Stacey was employed with the County for 20 years? A. Yes No

  17. Supervisor Training Mary Kummer Jim McNall

More Related