Management 11e john schermerhorn
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Management 11e John Schermerhorn. Chapter 4 Environment, Sustainability and Innovation. Planning Ahead — Chapter 4 Study Questions. What is the external environment of organizations? What are key issues in organization-environment relationships?

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Management 11e John Schermerhorn

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Management 11e john schermerhorn

Management11e John Schermerhorn

Chapter 4

Environment, Sustainability and Innovation


Planning ahead chapter 4 study questions

Planning Ahead — Chapter 4 Study Questions

  • What is the external environment of organizations?

  • What are key issues in organization-environment relationships?

  • What are the emerging challenges of sustainability and the environment?

  • How do organizations accomplish innovation?


Study question 1 what is the external environment of organizations

Study Question 1: What is the external environment of organizations?

The general or macroenvironment — all of the background conditions in the external environment of the organization including:


Figure 4 1 starbucks general environment

Figure 4.1 Starbucks general environment


Study question 1 what is the external environment of organizations1

Study Question 1: What is the external environment of organizations?

The specific (task) environment - actual organizations, groups, and persons with whom an organization interacts and conducts business

  • Includes important stakeholders such as:


Study question 2 what are key issues in organization environment relationships

Study Question 2: What are key issues in organization-environment relationships?

  • Customer relationship management

    • establishes and maintains high standards of customer service in order to strategically build lasting relationships with and add value to customers

  • Supply chain management

    • strategic management of all operations relating to an organization’s resource suppliers


Figure 4 2 multiple stakeholders in the environment of an organization

Figure 4.2 Multiple stakeholders in the environment of an organization


Study question 2 what are key issues in organization environment relationships1

Study Question 2: What are key issues in organization-environment relationships?

  • Competitive advantage

    • a core competency that clearly sets an organization apart from competitors and gives it an advantage over them in the marketplace


Study question 2 what are key issues in organization environment relationships2

Study Question 2: What are key issues in organization-environment relationships?

  • Companies may achieve competitive advantage in many ways, including:

    • Products

    • Pricing

    • Customer service

    • Cost efficiency

    • Quality

    • Knowledge


Study question 2 what are key issues in organization environment relationships3

Study Question 2: What are key issues in organization-environment relationships?

  • Customers want:

    • High quality

    • Low price

    • On-time delivery

    • Great service


Study question 2 what are key issues in organization environment relationships4

Study Question 2: What are key issues in organization-environment relationships?

  • Key customer service lessons:

    • Protect reputation for quality products

    • Treat customers right


Study question 2 what are key issues in organization environment relationships5

Study Question 2: What are key issues in organization-environment relationships?

  • Environmental uncertainty

    • a lack of complete information regarding what exists and what developments may occur in the external environment

  • Two dimensions of environmental uncertainty:

    • Degree of complexity

    • Rate of change


Figure 4 3 dimensions of uncertainty

Figure 4.3 Dimensions of uncertainty


Study question 2 what are key issues in organization environment relationships6

Study Question 2: What are key issues in organization-environment relationships?

  • Organizational Effectiveness

    • sustainable high performance in using resources to accomplish mission and objectives


Study question 3 what are the emerging challenges of sustainability and the environment

Study Question 3: What are the emerging challenges of sustainability and the environment?

  • Sustainable development

    • makes use of environmental resources to support societal needs today while also preserving and protecting them for future generations


Study question 3 what are the emerging challenges of sustainability and the environment1

Study Question 3: What are the emerging challenges of sustainability and the environment?

Three P’s of organizational performance


Study question 3 what are the emerging challenges of sustainability and the environment2

Study Question 3: What are the emerging challenges of sustainability and the environment?

  • Environmental capital – natural resources used to sustain life and produce goods and services for society

    • Land

    • Water

    • Minerals


Study question 3 what are the emerging challenges of sustainability and the environment3

Study Question 3: What are the emerging challenges of sustainability and the environment?

  • Green management – managing people and organizations in ways that preserve the natural environment

    • Reducing energy consumption

    • Minimizing environmental impact


Study question 3 what are the emerging challenges of sustainability and the environment4

Study Question 3: What are the emerging challenges of sustainability and the environment?

  • Human sustainability – concern for the effect of management practices on employee physical and psychological well-being

    • Health and wellness programs

    • Stress management

    • Minimizing work-family conflict

    • Control over work

    • Fair wages and opportunities


Study question 4 how do organizations accomplish innovation

Study Question 4: How do organizations accomplish innovation?

  • Innovation - process of putting new ideas into practice

  • Business innovations

    • Product innovation

    • Process innovation

    • Business model innovation


Study question 4 how do organizations accomplish innovation1

Study Question 4: How do organizations accomplish innovation?

  • Sustainable innovations – reduce carbon footprints and environmental impacts of organizations, their practices and products


Study question 4 how do organizations accomplish innovation2

Study Question 4: How do organizations accomplish innovation?

  • Social business innovations – find ways to use business models to address important social problems


Study question 4 how do organizations accomplish innovation3

Study Question 4: How do organizations accomplish innovation?

  • The innovation process

Reverse innovation – innovation can come from any level in the organization or location


Study question 4 how do organizations accomplish innovation4

Study Question 4: How do organizations accomplish innovation?

  • Commercializing Innovation - turning new ideas into products services or processes to increase profits through

  • Greater sales

  • Reduced costs

    • 3M’s process to develop Post-It Notes is a good example


Study question 4 how do organizations accomplish innovation5

Study Question 4: How do organizations accomplish innovation?

Internal

organizational

sensitivity

External environment and market sensitivity

Example of commercializinginnovation process


Study question 4 how do organizations accomplish innovation6

Study Question 4: How do organizations accomplish innovation?

  • Characteristics of innovative organizations

    • Strategy and culture

    • Structures

    • Systems

    • Staffing and management


Chapter 4 case

Chapter 4 Case

  • Global Green USA: Greener cities for a cooler planet


For activities and assessments please visit

For activities and assessments, please visit…

  • www.wiley.com/college/schermerhorn


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