Scheduling Concrete Dispatch CC-005

1. Scheduling Concrete DispatchCC-005 James Wagner jwagner@commandalkon.com Cell 612-991-5912

2. Scheduling Concrete Dispatch Present how dispatch managers can accurately plan, schedule, and track your dispatch day to achieve optimal service and efficiency levels. Scheduling Concrete Dispatch

3. Topics • Introduction • Scheduling nomenclature and setup • Using Scheduling properly • Scheduling special situations • Troubleshooting • Map Pages Scheduling Concrete Dispatch

4. Concrete Axioms • In a buyers market efficiency is difficult, service is easy • The opposite is true in a sellers market • Reducing delivery costs requires scheduling • Improving service requires scheduling • You cannot dispatch your way to success • You can’t schedule orders you don’t have • You can’t schedule unreliableWill Calls • You can’t schedule orders that aren’t accurate • Once called out, drivers are a fixed cost • You cannot improve unless you change. • You can’t improve if customers run your business • Anybody can be on time 1st round Scheduling Concrete Dispatch

5. Scheduling should; • Display truck commitments • Show when new orders can be accepted • Show if overbooked or underbooked • Help determine how many trucks to use • Produce a driver report time schedule • Indicate when to begin thinking of wash up • Determine if the plant(s) can load the orders • Display loading conflicts (preloading) • Indicate when one will be “out of the woods” • List need for raw materials by time of day Scheduling Concrete Dispatch

6. Scheduling requires no effort except honesty No additional data is needed Orders are needed for shipping and billing Ticketing initiates rescheduling of the order Orders need mix and product info which is used for materials forecasting Scheduling Concrete Dispatch

7. Scheduling lets everyone know the plan Entering orders as they are taken ensures that the schedule is up-to-date Commitments can be make without seeking permission Promotes teamwork Computer scheduling is fast, not smart Much faster than a human Able to recalculate and display changes immediately Scheduling Concrete Dispatch

8. Scenarios - worse case 17:00 - no business for tomorrow Scheduling Concrete Dispatch

9. Scenarios - nearly worse case17:00 - little business for tomorrow Scheduling Concrete Dispatch

10. Scenarios - Bad situation 17:00 - too many W/C for tomorrow Scheduling Concrete Dispatch

11. Scenarios – Tolerable17:00 - first round known Scheduling Concrete Dispatch

12. Scenarios – Workable17:00 - First round known, bal = W/C Scheduling Concrete Dispatch

13. runs quite flat ramps up ramps down Plant 1 Minimally exceeds the trucks available Scenarios – “Ideal17:00 - All orders known Scheduling Concrete Dispatch

14. Scenarios – Bad 17:00 – Excessively Overbooked Scheduling Concrete Dispatch

15. Scenarios – Bad 17:00 – Excessively Overbooked • Many orders delivered late • Work not handled overflows to later times • New list of customers to NOT hurt tomorrow. Scheduling Concrete Dispatch

16. Scenarios - Bad17:00 - Large gap in day’s business Trucks wait in yard for PM business. Scheduling Concrete Dispatch

17. COMMANDseries Setup

18. What displays are needed For single plant operations • Truck demand • Plant loading • Fleet adjust (when out of woods) • Preload (loading conflicts) Scheduling Concrete Dispatch

19. What displays are needed For two plant operations • Truck demand for each plant individually with both plants in background. • Plant loading – each plant • Fleet adjust (when out of woods) each plant • Preload (loading conflicts) each plant Scheduling Concrete Dispatch

20. What displays are needed For multiple plant operations • Truck demand for each plant individually with common market plants in background. • Truck demand for combination of plants that can share trucks or market i.e. 1,2 & 3 plus 2,3 & 4 plus 1, 3 & 4 • Plant loading – each plant • Fleet adjust (when out of woods) each plant • Preload (loading conflicts) each plant Scheduling Concrete Dispatch

21. Scheduling Configuration options • Multiple scheduling displays • Combined tracking and scheduling • Foreground/ background • Report lines • Display lines • Trucks, quantity, loads • Truck types • Loads per plant Scheduling Concrete Dispatch

22. Use menu Scheduling Concrete Dispatch

23. Double click on screen Scheduling Concrete Dispatch

24. Setup options Scheduling Concrete Dispatch

25. Set up of Plants Scheduling Concrete Dispatch

26. Foreground/ Background Advantages; • Try to even out the demand at individual plants • See which plant has available trucks • Determine where and when to redeploy trucks Scheduling Concrete Dispatch

27. Plant 1 = 8? Plant 2 = 9? How many trucks would you use? 8 + 9 = 17 Scheduling Concrete Dispatch

28. How many trucks would you use? Together = 15 Why? Scheduling Concrete Dispatch

29. How many trucks would you use? The peak at plant 2 occurs earlier than the peak at plant 1. Scheduling Concrete Dispatch

30. Foreground/ background display Scheduling Concrete Dispatch

31. When foreground /background? • When plants are in the same market area • When plants can share trucks • When plants can help service orders • When trucks can maintain radio contact with all plants in that area. • It is ok to display a plant in more than one display. • 1,2 & 3 together • 3,4 & 5 together • 4,5 & 6 together Scheduling Concrete Dispatch

32. When not foreground /background? • When plants are in different market area • When market areas are different • Residential versus commercial • When plants cannot share trucks • When plants cannot help service orders Scheduling Concrete Dispatch

33. Multiple displays – reasons Special displays Purpose; • To display 1,2,4 or 6 situations on one screen. • Multiple plants • Combinations of plants • Truck types • Loading schedules Scheduling Concrete Dispatch

34. Multiple displays – 1 plant Scheduling Concrete Dispatch

35. Multiple displays - 2 plants Scheduling Concrete Dispatch

36. Multiple displays – 4 plants 2 truck types Scheduling Concrete Dispatch

37. Multiple displays – specific trucks Special truck types scheduling Purpose; • To display the demand for a specific but limited type of truck. Scheduling Concrete Dispatch

38. Set up of Truck types Ensure <None> is ticked on Includes trucks for orders with no specified truck type Scheduling Concrete Dispatch

39. Set up of Truck types This order has no Truck Type specified yet we still want to see the truck demand in scheduling Scheduling Concrete Dispatch

40. Schedule - Truck types Scheduling Concrete Dispatch

41. Setting up scheduling parameters • Plant file • Truck file Scheduling Concrete Dispatch

42. Pre-load is queuing up Lead time is used for driver call in Post-load is slumping Wash is the default if none specified Loading is most important 5 minutes = 12 loads/ hour Plant Scheduling Parameters Scheduling Concrete Dispatch

43. 15 minute jobsite wash time

44. 10 minute jobsite wash time

45. 5 minute jobsite wash time

46. Plant Scheduling Parameters Sets the default green truck line position on Dynamic Scheduling Sets max line in Quantity/hr schedule Sets normal or average line in Quantity/hr schedule Scheduling Concrete Dispatch

47. Truck Scheduling Parameters The truck’s Scheduled Load Size is the default for scheduling. The Minimum and Maximum only produce warnings at ticketing. The truck’s scheduling data is contained in the scheduling tab Scheduling Concrete Dispatch

48. Dynamic Plant Fleet Size This feature adjusts the green fleet line at a plant when a truck ALREADY in service is sent to another plant. It does NOT alter the fleet line at In-Service or Out-Of-Service statuses. Scheduling Concrete Dispatch

49. Using Scheduling Scheduling Concrete Dispatch

50. Entering order data accurately • Priority customers • Ordered versus scheduled quantity • Correct Rate • Accurate Travel • Order backs • Hold quantity • Load size Scheduling Concrete Dispatch