NeGP Strategy Formulation

1. NeGP Strategy Formulation R Chandrashekhar, IAS Secretary, IT

2. Milestone Year 2002 eGovernment – Is It important? Lets Check it Out? eGovernment – Potential for Good Governance? Year 2003 Year 2004 eGovernment – The Making of a Road Map - Let the Plan be crystallized eGovernment– Consult and build consensus Year 2005 Year 2006 eGovernment – Lets Roll it Out eGovernment – Measuring performance and evaluating benefits Year 2008 Year 2010 eGovernment – Need to speed up

3. Year 2002 eGovernment – – Is It important? Lets Check it Out Increase in GDP growth rate Good Governance for accelerating GDP & cutting Red Tape Very Little Awareness of eGovernment? eGovernment = IT = Hardware = PC IT = National Informatics Centre = Internet Access Milestone Some State Led Initiatives – Maharashtra, AP and Karnataka Limited Understanding of the Concept, IT was elitist Isolated but significant successes but champion led ….Essentially, absence of a game plan

4. Year 2003 eGovernment – Potential for Good Governance? ….beginning of a story Learnings from best practices- within & outside the country Workshops with Central Ministries, State Governments and IT Industries, CSOs.to ascertain and generate interest DIT takes up study of 6 Ministries to introduce eGovernment Selection of 3 areas – land records, transport and registration Launch of Horizontal Transfer Programme in 12 States– Roll out of Good Practices Milestone Iterative series of presentations to key decision makers in PMO,Cabinet Secretariat including PM and Cabinet Secretary In principle approval of NEGAP by PM ….Great Interest and Promising Results but…

5. Year 2004 eGovernment – The Making of a road map ….Significant Learning Need for “awareness” – Political and Administrative Need for an overarching Vision Define the benefit upfront – benefit for whom? National Workshop in Delhi with all States and Ministries Milestone Need for Professional inputs in Programme Design Selling Success Stories – (Bhoomi, Sarita, Vahan, Sarathi, etc)

6. Year 2004 eGovernment - Let the Plan be crystalized Regional Workshops – One to One meetings National eGovernance Conference : Driving the Demand for the programe Global Trends – Leveraging India’s IT for India Proposal put up to the Cabinet Secretary – Cross Cutting Program Milestone Study of the Program and Financial Management Framework – Hammering an agreement with all Stakeholders SWOT defined what we need to work on.. Agreement on the Vision … Need to build Demand from Ministries and Extended consultation

7. eGovernment – Consult and build consensus Year 2005 ….Broad Agreement on Vision and Objective, Differences on Modalities Extended Discussions – One to One Best Practices – World Bank, UNDP, Industry and CSOs Agreement on Scope – Central MMPs, State MMPs, Services and Service Levels Agreement at the Highest Level – PM Review Milestone Capacity Building to build participation. M&E Framework Limited Funding for undertaking preparatory activities Study to detail cost, undertake feasibility Study and build momentum and create demand …. Design of a Robust Framework to drive a programme

8. eGovernment – Lets Roll it Out Year 2006 … Formal Approval Cabinet Approval – Vision, Strategy, Roles and Management Structure Setup of a professional PMU to monitor performance Detailed Guidelines – Centralized Planning, Decentralized Implementation Milestone Overwhelming Response from States – Capacity still major issue Demand outstrips the capacity or supply

9. eGovernment – Measuring Performance & Evaluating Benefits Year 2008 Impact Assessment of Projects carried out Number of trips to Government offices reduced by 1-2 trips Waiting time at offices reduced in the range 20-40% Land Records Project – Significant reduction in bribery Milestone Direct Cost savings to citizens Rural outreach to 2400 villages to get user feedback

10. Milestone eGovernment – Need to Speed Up Year 2010 States want more Pace is still an issue Results are trickling in Program for Impact Assessment to evaluate & learn Feedback to continuously refine the strategy

11. Thank You

12. SWOT Opportunities Strengths • Rapid Growth of IT Industry • Qualified Bureaucracy • Competent Resource • Focus on Governance • Emphasis on Governance • Media Activism • Aware Citizenry Threats Weaknesses Milestone • Poor Infrastructure • Transparency Issues • Reluctance of Staff • Limited Case Study of end to end IT in Government • Lack of private sector in Government • Sustainability • Shift in priorities/vision • Magnitude of Task • Differing level of interest ….Essentially, absence of a game plan

13. “Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man.” NeGP Vision

14. Centralized Initiative, Decentralized Implementation Focus on Services & Service levels Ownership and Central Role of Line Ministries/State Governments Emphasis on Public Private Partnerships (PPP) NeGP Strategy

15. Implementation Framework Apex Body ( Headed by PM) Apex Committee ( Headed by CS) National e-Governance Advisory Board ( Headed by Minister) DIT Line Ministries Line Ministries NIC NeGD NISG Line Ministries Provincial /State Governments 15