Documenting complaints
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Documenting Complaints. What is documenting a complaint?. Back up a complaint with as much evidence as possible. A complaint alone is not enough. This can be as simple as taking notes on a conversation or as complicated as engaging in extensive library research.

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Documenting Complaints

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Documenting complaints

Documenting Complaints


What is documenting a complaint

What is documenting a complaint?

  • Back up a complaint with as much evidence as possible.

  • A complaint alone is not enough.

  • This can be as simple as taking notes on a conversation or as complicated as engaging in extensive library research.


Some of the things you may want to document

Some of the things you may want to document:

  • That the condition or policy exists and was intentional.

  • That a particular individual or entity was responsible for the condition or policy.

  • That someone was harmed and the physical, social, economic, health, psychological, environmental, or other results of the condition or policy.

  • Your own credentials or those of any experts you consult or cite.


Why should you document a complaint

Why should you document a complaint?

  • It establishes you are credible and concerned enough to note the details of a situation.

  • It may determine whether your complaint is taken seriously.

  • Without evidence officials may not be able to act on a complaint.

  • Proper documentation can protect you against libel or slander charges if you make public accusations.

  • Proof of your complaint may automatically give you the moral advantage.


Who should document complaints

Who should document complaints?

  • Experts in the field.

  • People on the inside.

  • People directly affected by the issue.

  • Community leaders or other respected individuals.


When should you document complaints

When should you document complaints?

  • Seeking evidence to bring before a regulatory body or court.

  • Looking for facts to back up advocacy.

  • Accusing an organization of wrongdoing.

  • Suspect the target might falsely accuse wrongdoing.


How do you document complaints

How do you document complaints?

  • Determine what kind of documentation you will need.

    • Where it is going?

    • Who will see it?

  • Collect the actual documentation.

    • Anticipate need.

    • Do the research.

    • Be specific.

    • Get actual proof.

    • Be prepared to present it.


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