Manager Management Corporate Training Materials

1. Manager Management Corporate Training Materials

2. Module One: Getting Started Management is efficiency while climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall. Stephen R. Covey • Every manager is a different personality type and learns differently. But with some helpful tools and tips, you can help them become great managers that will continue to grow and succeed with their new teams.

3. Workshop Objectives

4. Module Two: Grooming a New Manager Good management consists of showing average people how to do work of superior people. John D. Rockefeller • Bringing in a new member to the management team is never easy. If you hire from within, they have to learn to transition from their previous position to this new one. If you hire from outside the company, the new employee will have to be taught everything from scratch.

5. Set Specific Goals

6. Authority (What They Can and Can’t Do)

7. Create a Shared Vision

8. The More They Learn, the More Responsibility They Get

9. Case Study

10. Module Two: Review Questions • 1. What is a benefit of making manager goals from the beginning? • Allows the manager something to work toward • It tells the supervisor how serious they are • They can come back and change them later • It looks good on their evaluation • 2. When making goals, it is important to be _________ about what is wanted or needed. • Humorous • Vague • Specific • Serious

11. Module Two: Review Questions • 3. What is one benefit of establishing a new manager’s authority upon hire? • They can argue their points now rather than later • They know who to answer to if they have any problems • They will know what they are supposed to do • They are aware of what they can or cannot do from the beginning • 4. What is one way to outline a new manager’s authority in the workplace? • Tell them to consult the manager’s handbook • Create an outline or chart • Send an email with details • Discuss verbally in a brief meeting

12. Module Two: Review Questions • 5. When creating a shared vision plan, the main focus should be on what? • Timing • The manager’s new team • Goals and future progress • Previous mistakes • 6. One of the final steps of the vision plan is what? • Schedule periodic follow ups • Tell the manager what is expected of them • The manager explains what he wants to achieve • Both parties get to introduce themselves

13. Module Two: Review Questions • 7. What is one way to measure if a manager is ready for more responsibility? • Ask them if they are ready for something new • Let him have it and see how he does • Monitor their progress over a period of time • Ask his employees how he is doing • 8. The more a manager succeeds the more _______ they will get. • Trouble • Friendly • Bored • Responsibilities

14. Module Two: Review Questions • 9. What department did Angela hire Jeffrey to manage? • Accounting • Sales • Marketing • Billing • 10. What was one of the first actions Angela did with Jeffrey as a new manager? • Set goals together • Told him when he could take his breaks • Gave him a tour of the office • Showed him where his desk was

15. Module Two: Review Questions • 1. What is a benefit of making manager goals from the beginning? • Allows the manager something to work toward • It tells the supervisor how serious they are • They can come back and change them later • It looks good on their evaluation • 2. When making goals, it is important to be _________ about what is wanted or needed. • Humorous • Vague • Specific • Serious

16. Module Two: Review Questions • 3. What is one benefit of establishing a new manager’s authority upon hire? • They can argue their points now rather than later • They know who to answer to if they have any problems • They will know what they are supposed to do • They are aware of what they can or cannot do from the beginning • 4. What is one way to outline a new manager’s authority in the workplace? • Tell them to consult the manager’s handbook • Create an outline or chart • Send an email with details • Discuss verbally in a brief meeting

17. Module Two: Review Questions • 5. When creating a shared vision plan, the main focus should be on what? • Timing • The manager’s new team • Goals and future progress • Previous mistakes • 6. One of the final steps of the vision plan is what? • Schedule periodic follow ups • Tell the manager what is expected of them • The manager explains what he wants to achieve • Both parties get to introduce themselves

18. Module Two: Review Questions • 7. What is one way to measure if a manager is ready for more responsibility? • Ask them if they are ready for something new • Let him have it and see how he does • Monitor their progress over a period of time • Ask his employees how he is doing • 8. The more a manager succeeds the more _______ they will get. • Trouble • Friendly • Bored • Responsibilities

19. Module Two: Review Questions • 9. What department did Angela hire Jeffrey to manage? • Accounting • Sales • Marketing • Billing • 10. What was one of the first actions Angela did with Jeffrey as a new manager? • Set goals together • Told him when he could take his breaks • Gave him a tour of the office • Showed him where his desk was

20. Module Three: Coaching and Mentoring (I) The conventional definition of management is getting work done through people, but real management is developing people though work. Agha Hasan Abedi • Having a coach and mentor available is very helpful to a new employee’s career and success. While a mentor and a coach are two different roles to play, they share some of the same characteristics that are meant to benefit the employee, such as giving career advice and being available to offer help when it is needed.

21. Writing Performance Reviews

22. Provide Clear and Timely Feedback

23. Praise in Public, Criticize in Private

24. Make Sure Your Door is Always Open

25. Case Study

26. Module Three: Review Questions • Why is it important to make performance reviews a priority? • Over time, the included feedback can lose its effect • The manager has other things to worry about • Because they have to be included in HR reports • It gets it out of the way faster • What is the best method for delivering a performance review? • Over a conference call • Private, one-on-one meetings • On a written form in the employee’s mailbox • Group employee meetings

27. Module Three: Review Questions • What is one benefit of delivering timely feedback? • It makes one less thing the supervisor has to do • The manager can be disciplined properly • It can be recorded in office records • The manager receives helpful information regarding performance • What are the two main categories of feedback used? • Positive and impartial • Neutral and periodic • Positive and negative • Negative and neutral

28. Module Three: Review Questions • Why is it important to praise employees in public? • The employee has a chance to make a speech • Praising in public boosts an employee’s confidence • It subtly tells other employees to work harder • The employee doesn’t have a chance to hide • Why is it important to deliver criticism in private? • The employee may get angry and lash out • It subtly lets other employees know that someone is in trouble • The employee is able to cry in a private place • Criticizing in private saves the employee from feeling embarrassed

29. Module Three: Review Questions • How does having an open door benefit the employee? • The employee feels comfortable to approach you for help • It allows them to make more complaints • The employee can go to multiple managers if they don’t get the answer they want • It allows employees to request more time off • If management doesn’t have an open door, what negative effect can happen? • They will not want to come out of their office • Employees will start to talk about them behind their back • They miss the latest office gossip • They can become too distant to approach

30. Module Three: Review Questions • In the end, how did Ben make himself available to Cecilia? • Told her to come back in six months • Let her know he can be reached on his cell phone • Reminded her of his open door policy • Told her he would send an email to see if she needed anything • How long had Cecilia been working for the company at this point? • Six months • One year • 3 years • A few weeks

31. Module Three: Review Questions • Why is it important to make performance reviews a priority? • Over time, the included feedback can lose its effect • The manager has other things to worry about • Because they have to be included in HR reports • It gets it out of the way faster • What is the best method for delivering a performance review? • Over a conference call • Private, one-on-one meetings • On a written form in the employee’s mailbox • Group employee meetings

32. Module Three: Review Questions • What is one benefit of delivering timely feedback? • It makes one less thing the supervisor has to do • The manager can be disciplined properly • It can be recorded in office records • The manager receives helpful information regarding performance • What are the two main categories of feedback used? • Positive and impartial • Neutral and periodic • Positive and negative • Negative and neutral

33. Module Three: Review Questions • Why is it important to praise employees in public? • The employee has a chance to make a speech • Praising in public boosts an employee’s confidence • It subtly tells other employees to work harder • The employee doesn’t have a chance to hide • Why is it important to deliver criticism in private? • The employee may get angry and lash out • It subtly lets other employees know that someone is in trouble • The employee is able to cry in a private place • Criticizing in private saves the employee from feeling embarrassed

34. Module Three: Review Questions • How does having an open door benefit the employee? • The employee feels comfortable to approach you for help • It allows them to make more complaints • The employee can go to multiple managers if they don’t get the answer they want • It allows employees to request more time off • If management doesn’t have an open door, what negative effect can happen? • They will not want to come out of their office • Employees will start to talk about them behind their back • They miss the latest office gossip • They can become too distant to approach

35. Module Three: Review Questions • In the end, how did Ben make himself available to Cecilia? • Told her to come back in six months • Let her know he can be reached on his cell phone • Reminded her of his open door policy • Told her he would send an email to see if she needed anything • How long had Cecilia been working for the company at this point? • Six months • One year • 3 years • A few weeks

36. Module Four: Coaching and Mentoring (II) Good timber does not grow with ease; the stronger the wind, the stronger the trees. J. Willard Marriott • Now that your manager has branched out on their own, you are still an important role in their professional development. You’ve built them up and prepared them for anything, but now you need to ensure they can get the job done right.

37. Offer Advice, Not the Solution

38. Create a Supportive Environment

39. Build Ownership

40. 360 Degree Feedback

41. Case Study

42. Module Four: Review Questions • What skill set is improved when a manager is not given the answer right away? • Problem solving • Bribery • Analytical thinking • Persuasion speaking • When approached with a problem, a person’s first reaction is to what? • Turn the other person away • Do all the work yourself • Criticize the employee for making a mistake • Offer an immediate solution

43. Module Four: Review Questions • What is a benefit of having a support environment for your employees? • They take less vacation time • It makes everyone get along in the workplace • It boosts confidence in themselves and their management • They do not call in sick as much • What is one way of creating a supportive environment? • Placing a suggestion box outside of the manager’s office • Taking time to listen to the employee’s opinions • Buy everyone lunch on Fridays • Offering pay raises to certain employees

44. Module Four: Review Questions • What is one way of helping an employee build ownership? • Taking an employee survey after a new product arrives • Consulting with a board of members • Putting their names in the company newsletter • Listen to the employees’ ideas and input • What is benefit of having employees build ownership in their work? • The employee feels committed to work and works harder • They can take part in its liability • They pitch in to buy office supplies • They take less vacation time

45. Module Four: Review Questions • An important aspect of 360 degree feedback is that it is ______________. • Open ended • Confidential • Public • Biased • One benefit the manager receives from 360 degree feedback is what? • It lets them know who made a complaint • Gives unbiased feedback for improvement • It lets them speak in a group setting • They get to give feedback in return

46. Module Four: Review Questions • How did Matthew discover the computing error he was making? • By mistake • He reworked it on his own before asking management to fix it • He asked another coworker • Listened to advice from Eve and reworked his steps • What decision did Eve include Matthew on? • The purchase of a new software system • Assigning employee parking • The purchase of a new drink machine for the break room • Choosing who will cater the employee lunch

47. Module Four: Review Questions • What skill set is improved when a manager is not given the answer right away? • Problem solving • Bribery • Analytical thinking • Persuasion speaking • When approached with a problem, a person’s first reaction is to what? • Turn the other person away • Do all the work yourself • Criticize the employee for making a mistake • Offer an immediate solution

48. Module Four: Review Questions • What is a benefit of having a support environment for your employees? • They take less vacation time • It makes everyone get along in the workplace • It boosts confidence in themselves and their management • They do not call in sick as much • What is one way of creating a supportive environment? • Placing a suggestion box outside of the manager’s office • Taking time to listen to the employee’s opinions • Buy everyone lunch on Fridays • Offering pay raises to certain employees

49. Module Four: Review Questions • What is one way of helping an employee build ownership? • Taking an employee survey after a new product arrives • Consulting with a board of members • Putting their names in the company newsletter • Listen to the employees’ ideas and input • What is benefit of having employees build ownership in their work? • The employee feels committed to work and works harder • They can take part in its liability • They pitch in to buy office supplies • They take less vacation time

50. Module Four: Review Questions • An important aspect of 360 degree feedback is that it is ______________. • Open ended • Confidential • Public • Biased • One benefit the manager receives from 360 degree feedback is what? • It lets them know who made a complaint • Gives unbiased feedback for improvement • It lets them speak in a group setting • They get to give feedback in return