1 / 29

LENOVO SERVICES Ordering & registering services warranty May 2011 ChoonHa Phoon

LENOVO SERVICES Ordering & registering services warranty May 2011 ChoonHa Phoon. Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory).

latona
Download Presentation

LENOVO SERVICES Ordering & registering services warranty May 2011 ChoonHa Phoon

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. LENOVO SERVICESOrdering & registering services warrantyMay 2011ChoonHa Phoon

  2. Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory). Scenario 2 – Buy single warranty after machine is shipped, i.e. when information on which machines are to be upgraded is finalized & available (registration done at factory). Scenario 2 bulk – same as Scenario 2 but with multiple unit of warranty & machines. Scenario 3 – Buy Warranty standalone (most common), when information on which machines are to be upgraded is not available yet (registration done by customer). Physical Pack Order Processing & Warranty Registration

  3. Scenario 1 Order : Tying Warranty together with HW purchase Step 1: Always enter the machine’s order details first, followed by the intended warranty upgrade.Step 2: When the service PN is entered on the next line after the machine info, under service tie code column, make sure the corresponding line number of the machine is entered (e.g. if the machine order is in line 10, enter “10” on the service tie code column)Step 3: Ensure the quantity of machine matches the quantity of the warranty upgrade. Step 4: Ensure that you key in the warranty email address under the services line item to receive the warranty registration confirmation email.

  4. Scenario 1 Order : Tying Warranty together with HW purchase The HW quantity must always match the services quantityExample: 40 units of MTM 7493A42 30 units to be tied to 41E9984 10 units to be tied to 41E9903 X The HW quantity does not match services quantity

  5. Scenario 1 Order : Tying Warranty together with HW purchase The HW quantity must always match the services quantityExample: 40 units of MTM 7493A42 30 units to be tied to 41E9984 10 units to be tied to 41E9984 √ Split the MT order into 2 lines – 30 units and 10 units

  6. Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory). Scenario 2 – Buy single warranty after machine is shipped, i.e. when information on which machines are to be upgraded is finalized & available (registration done at factory). Scenario 2 bulk – same as Scenario 2 but with multiple unit of warranty & machines. Scenario 3 – Buy Warranty standalone (most common), when information on which machines are to be upgraded is not available yet (registration done by customer). Physical Pack Order Processing & Warranty Registration

  7. Scenario 2 Order : For single machine & warranty Step 1: Identify the machine & the correct PN for the upgradeStep 2: In LPOS, enter the service PN, and click on arrow to expand the line. Key in the machine’s info that you wish to tie the upgrade to. Once order is submitted, registration will be done at back end, and customer will receive confirmation email that machine has been upgraded.

  8. Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory). Scenario 2 – Buy single warranty after machine is shipped, i.e. when information on which machines are to be upgraded is finalized & available (registration done at factory). Scenario 2 bulk – same as Scenario 2 but with multiple unit of warranty & machines. Scenario 3 – Buy Warranty standalone (most common), when information on which machines are to be upgraded is not available yet (registration done by customer). Physical Pack Order Processing & Warranty Registration

  9. Scenario 2 processing is used for pre-validation and authorization of bulk aftermarket orders, i.e. tying a warranty upgrade PN to multiple machines.Step1: Access the link below for Pre-sales validation.Lenovo network: http://services.lenovo.com/registrationOutside Lenovo network: https://services.lenovo.com/registration Scenario 2 Bulk: Post-sales Services Order

  10. Services Registration Processing: Scenario 2 Bulk Orders Step 2: Download the service registration template by clicking on the link. Step 3: Follow the step-by-step guide stated on the page. Upon successful submission of the registration template, customer will receive an email with an Authorization number & PIN number.

  11. Step 4: Once Authorization number is received via email, customer can then place their order through LPOS. Registration will be done at factory’s end. Step 5: Customer will receive confirmation email that the machines have been successfully upgraded. Services Registration Processing: Scenario 2 Bulk Orders

  12. Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory). Scenario 2 – Buy single warranty after machine is shipped, i.e. when information on which machines are to be upgraded is finalized & available (registration done at factory). Scenario 2 bulk – same as Scenario 2 but with multiple unit of warranty & machines. Scenario 3 – Buy Warranty standalone (most common), when information on which machines are to be upgraded is not available yet (registration done by customer). Physical Pack Order Processing & Warranty Registration

  13. Scenario 3: Buy Warranty standalone (order process) Step 1. With the help of your local sales lead or the Services Product Manager, identify the correct services PN that you intend to orderStep 2. Place order through LPOS.

  14. Step 3: Registration Required Email will be sent to the email ID provided in the order.

  15. Scenario 3: Buy Warranty standalone (registration process) Step 1. Access the URL provided in the Registration Required email. Lenovo network: http://services.lenovo.com/irj/portal/anonymous/selfregistration Outside Lenovo network: https://services.lenovo.com/irj/portal/anonymous/selfregistration Key in the Authorization Code and PIN Number

  16. Scenario 3: Buy Warranty standalone (registration process) Step 2. You may download a copy of the T&C in PDF format to be read. Step 3: Select “Agree” to acknowledge that you have read the T&C. Step 4: Click on either single or bulk registration. Select bulk registration if you intend to register multiple machines

  17. Scenario 3: Buy Warranty standalone (registration process) Step 5: Click to download the bulk registration template in .csv format. Save the file for update. Step 6: Complete the .csv file by filling in all the required cells.

  18. Scenario 3: Buy Warranty standalone (registration process) Step 7: Return to the page, browse for the completed file location, and click upload.

  19. Scenario 3: Buy Warranty standalone (registration process) Step 8: You will be directed to this Service Registration page, should there be any error encountered, you will be prompted with a message. Double check to ensure all data in upload file is correct (i.e. machine type, serial number etc), then upload again.

  20. Scenario 3: Buy Warranty standalone (registration process) Step 9: Upon successful submission (no errors encountered), you will need to create contact information as shown in the screenshot below.

  21. Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory). Scenario 2 – Buy single warranty after machine is shipped, i.e. when information on which machines are to be upgraded is finalized & available (registration done at factory). Scenario 2 bulk – same as Scenario 2 but with multiple unit of warranty & machines. Scenario 3 – Buy Warranty standalone (most common), when information on which machines are to be upgraded is not available yet (registration done by customer). Physical Pack Order Processing & Warranty Registration

  22. Physical Pack – Thinkplus & LenovoCare • Registration to be done by end customer after point of sales. • Printed inside the physical packs: • terms & conditions, • instructions for registration, • contact emails, • URLs

  23. Registration for Thinkplus & LenovoCare Physical Packs Lenovo network http://services.lenovo.com/irj/portal/anonymous Outside Lenovo network https://services.lenovo.com/irj/portal/anonymous Step 1: Click on Physical Pack Registration

  24. Registration for Thinkplus & LenovoCare Physical Packs Service Activation Code: 18 digit alphanumeric code Eg. HUP73Y2872JJ8EYN5J HUP = 3 digit region code 73Y2872 – services part number JJ8EYN5J - 8 digit random number Step 2: Key in the SAC, Offering Purchase Date, Serial Number and Email address

  25. Registration for Thinkplus & LenovoCare Physical Packs • Step 3: Download a copy of the T&C • Default language will be displayed • Translated languages will be available for selection (if available)

  26. Registration for Thinkplus & LenovoCare Physical Packs Step 4: Save a copy of the T&C to be read. Step 5: If you have read & agree to the T&C, click “Agree”, the click “Submit”

  27. Registration for Physical Packs - COMPLETED

  28. Warranty Lookup - Physical Packs To lookup the warranty for physical pack registration Lenovo network http://services.lenovo.com/ibapp/il/WarrantyLookup.jsp Outside Lenovo network https://services.lenovo.com/ibapp/il/WarrantyLookup.jsp

More Related