NRIC V Council Meeting - October 30, 2001

1. NRIC V Council Meeting - October 30, 2001

2. 2 Agenda

3. 3 Governance

4. 4 Charter I. Implement a voluntary one year trial with participation by Internet Service Providers, CMRS, satellite, cable, and data networking service providers to alert National Communications System/National Coordinating Center for Telecommunications (NCS/NCC) of outages that are likely to have significant public impact. Criteria for determining types of outages to be reported will be developed by each industry segment building on the recommendations from NRIC IV. The process for reporting data during the voluntary trial will be documented and implemented. Analysis of the data from the trial will be conducted by a neutral third party. Industry associations will be requested to encourage participation by their constituents. At the completion of the trial period, an evaluation of its effectiveness will be conducted and a recommendation made. II. Evaluate outage-reporting requirements and guidelines currently used by wireline carriers to improve the quality of outage reporting. III. Evaluate and report on the reliability and availability of the PSTN utilizing NRSC quarterly reports.

5. 5 Membership

6. 6 Key Deliverables I. Implement a voluntary one year trial with participation by Internet Service Providers, CMRS, satellite, cable, and data networking service providers to alert National Communications System/National Coordinating Center for Telecommunications (NCS/NCC) of outages that are likely to have significant public impact. Voluntary Trial Status Recommendation to NRIC IV to proceed with trial predicated on FOIA exemption NRIC V Chairman sent letter to industry association representatives reinforcing commitment to voluntary trial and explaining MOU (Memorandum of Understanding) signed by NCS/NCC and FCC ensuring that proprietary information provided under the agreement is protected against unauthorized use or disclosure Industry associations have reviewed the Chairman�s letter and the MOU with their members Flowchart of reporting process and criteria for data scrubbing by NCS/NCC have been validated and refined Trialed process Handed off data to Best Practices Team Overarching trial goals and data analysis options have been documented by the team and distributed to industry association representatives

7. 7 Key Deliverables I. Implement a voluntary one year trial with participation by Internet Service Providers, CMRS, satellite, cable, and data networking service providers to alert National Communications System/National Coordinating Center for Telecommunications (NCS/NCC) of outages that are likely to have significant public impact. Voluntary Trial Status Progress has been made through the industry associations and outreach activities in identifying trial participants and obtaining positive reports when no outages have occurred. Outreach activities have been initiated to increase participation ATIS Teleconference Series (INFOSYNC) presentation Contact Campaign Process work has been completed

8. 8 Key Deliverables I. Implement a voluntary one year trial with participation by Internet Service Providers, CMRS, satellite, cable, and data networking service providers to alert National Communications System/National Coordinating Center for Telecommunications (NCS/NCC) of outages that are likely to have significant public impact. Voluntary Trial Status

9. 9 Key Deliverables Implement a voluntary one year trial with participation by Internet Service Providers, CMRS, satellite, cable, and data networking service providers to alert National Communications System/National Coordinating Center for Telecommunications (NCS/NCC) of outages that are likely to have significant public impact.

10. 10 Key Deliverables I. Implement a voluntary one year trial with participation by Internet Service Providers, CMRS, satellite, cable, and data networking service providers to alert National Communications System/National Coordinating Center for Telecommunications (NCS/NCC) of outages that are likely to have significant public impact. Voluntary Trial Status

11. 11 Key Deliverables II. Evaluate outage-reporting requirements and guidelines currently used by wireline carriers to improve the quality of outage reporting. Revised Network Reliability Steering Committee Charter to Reflect intent to �improve� reliability verses previous charter to �monitor� Changed baseline for FCC Reportable Service Outages from first year to cumulative going forward Began conducting special analysis on detected trends (for example, single failure affecting large geographic areas) Began performing analysis on Emergency Services Outages FCC working to implement 63.100 electronic filing and putting template into �user friendly� format.

12. 12 Key Deliverables III. Evaluate and report on the reliability and availability of the PSTN utilizing NRSC quarterly reports. Utilize NRSC to report data analysis from 63.100 process Outage results assembled and analyzed by Network Reliability Steering Committee Quarterly and annual results for overall outages and sub categories available on web site: http://www.atis.org/atis/nrsc/nrschome.htm Will incorporate analytics from Voluntary Outage Reporting Trial for cable, satellite, wireless, ISPs to extend Network Reliability Reporting based on the Voluntary Trial Data Analysis Options

13. NRSC � 2Q01 ResultsFCC Reportable Service Outages  (by number of events)

14. NRSC � 2Q01 ResultsFCC Reportable Service Outages  (by outage index)

19. 19 NRSC Significant ResultsThrough 2Q01 Outage frequency overall was in the �Green� region. Within failure categories, all outage frequencies were within the �Green� region. While the aggregated outage index overall was in the �Green� region, it is the third highest ever (618), and the aggregated outage index for Procedural Error (349) is the highest ever and in the �Red� region. The frequency of Facility outages (51) and Local Switch outages (17) over the last four quarters were the lowest of any four consecutive quarters. The frequency of CCS outages (40) and CO Power outages (26) over the last four quarters were the greatest of any four consecutive quarters.

20. 20 NRSC Significant ResultsThrough 2Q01 Based upon analysis of all outages reported from 1Q93 through 2Q01, the NRSC notes: There is an increasing trend in the number of Tandem Switch, CO Power, CCS, and DCS outages. There is an increasing trend in the frequency and aggregated outage index of Procedural Errors as the root cause of outages. There is a decreasing trend in the number of Facility and Local Switch outages.

21. 21 NRSC Significant ResultsThrough 2Q01 NRSC alert to the Industry As noted above, CCS outages over the last four consecutive quarters are the highest of any four consecutive quarters since the beginning of the Baseline Period. In this regard, earlier this year, the NRSC formed a study group to review CCS outages and to identify possible causes of the recent increase. The findings of this group indicate that these outages could have been prevented, or their impact mitigated, had previously identified Best Practices been followed. These findings further highlight the need to increase industry awareness of CCS outages and application of Best Practices. These Best Practices may be found at http://www.atis.org/pub/nrsc/fg3sc1final310.PDF.

22. 22 September 11th Outages Reported to the FCC Nine initial reports Size of service providers covered wide range One report appears more appropriately reported under the voluntary trial Demonstrates willingness of industry to share appropriate information on impacts of this significant event

23. BACK-UP

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27. 27 Potential Analysis Options

28. 28 Overarching Trial Goals Enable a general characterization of reported outages� impact on the public Address effectiveness of trial Identify outage reporting similarities or differences across industry segments Show that industry has the initiative to gather �outage� information without government involvement Identify what data should/should not be reported Provide an opinion on the �State of Reliability� of the examined networks Address next steps (e.g., continue/stop trial) Identify the Root Cause(s) (i.e., chain(s) of events that led to an outage) for Best Practices review Allow Best Practices to be identified for entire industry benefit Allow unregulated voluntary outage reporting to assist national communications security and awareness Enable carrier and vendor service improvement for all consumers