WELCOME TO INFOWORLD A DIVISION OF HAWARE VENTURES PVT LTD.

1. WELCOME TO INFOWORLD A DIVISION OF HAWARE VENTURES PVT LTD. USE THE POWER OF CALLING TO EASILY GETTING IN TOUCH WITH THE CLIENT YOU WANT & GROW YOUR BUSSINESS

2. INFOWORLDa division of Haware Ventures Pvt Ltd. is a company founded and established by group of professionals who have rich experience in IT, BPO & KPO services. We have run various international & domestic voice and non-voice processes for different sectors like banking, insurance, telecom, retail etc. In coming days we are planning to branch out nationwide and worldwide.

3. We are all set to open up our new centres at the following locations • Nagpur • Chennai • Panvel • Malad • Noida

4. We understand that each client and their requirements are unique and we customize our services to provide the best to our clients. • By incessantly striving for betterment in the quality, we aim to establish ourselves as providers of qualitative contact center services. • Developing and continuing professional relationships.

5. Inspired Employees • Energized Working Environment • Empowered Partners • Updated Technology • Cost Effectiveness • Competent, professional and • efficient back office solution W H Y US

6. Management Philosophy • Ethical standards & strict adherence in fulfilling assignments & requirements of undertaken job. • To ensure client servicing to minute requirements of undertaken job • Building long term relationship with client. • Applying innovative & systematic consulting approach to ensure consistent delivery & satisfaction to our clients.

7. Infrastructure • InfoWorld is located near Vashi railway station, easily accessible from the proposed Mumbai Airport Navi Mumbai (area 11600 Sq. Feet). Currently 250 seats in function and 150 seats to go live… • Conference and training facilities with multimedia projection systems for presentations. • Adequate resources to expand capacity. • Also include special areas for IT exhibitions, restaurants and business centers. • Spacious workstation

8. Technology • 4+4 MBPS Leased Line to ensure uninterrupted link-up as well as adequate speed. • Predictive Dialer • High End IBM, HP Servers for Databases, FTP/Email, CTI and other applications (SQL server etc). •  World Class Network Operations Center with Well Equipped Server Rooms • Gigabit Ethernet based LAN with P-IV Desktops for Agents • SSL VPN and Data encryption for secured upload / download. • Wireless CISCO(Router) working as a external gateway with maximum speed up to 108Mbps. • Green power • 24 hrs power back up. • Having CCTV on all over the flange for security aspects. • Real time Computer Desktop recording system. • Encryption for links connecting to all client networks • Intrusion detection systems • Data Back up

9. Our Technology Partner

10. INFOWORLD understands that its clients need a very high degree of security for the processes running in its center. The center have implemented security in a layered manner. Broadly the security systems are classified into Physical Security and Digital Security. • Physical Security • Physical Access restricted Electronically • Closed Circuit Television Cameras • Blocking of Output Device • Facilities Manned 24x7x365 • Digital Security • Firewalls located on all networks • Intrusion detection systems • Data Backup • Encryption for links connecting to all client networks Security

11. Dedicated Operation Managers to each process with strong domain expertise. • Advanced technology • Back up HR Support • Team Leader : Agent ratio is 1:15 • Asst. Manager : Team Leaders ratio is 1: 3 • Dedicated Agents/Doc boy/Field executive to each process. • Dedicated MIS/verifiers for each process • Dedicated Trainers for each process • Dedicated Quality Analyst for each process

12. Just to name a few

13. INFOWORLD – A division of Haware Ventures Pvt Ltd. 5th Floor, Vashi InfoTech Park, Plot 16 Sector 30A, Vashi, Navi Mumbai, Maharashtra - 400 705, India. Tel: +91 22 64464034 | +91 22 27814412 Email: info@infoworldbpo.com Website: www.infoworldbpo.com