American Express Consumer Affairs

American Express Consumer Affairs PowerPoint PPT Presentation


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American Express Consumer Affairs

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1. American Express Consumer Affairs Bruce Adrine Chantal Desplanque HACE 5710

2. WHO? AMERICAN EXPRESS COMPANY Consumer Affairs Office 801 Pennsylvania Ave. NW, Suite 650 Washington, DC 20004

3. WHO? Peggy Haney, Vice President of Consumer Affairs Past-President of Society of Consumer Affairs Professionals in Businesses Member of American Council on Consumer Interests ONLY 2 PEOPLE IN AMERICAN EXPRESS’S CONSUMER AFFAIRS OFFICE!

4. WHAT? The American Express Company is a financial company that provides: CREDIT CARDS FINANCIAL ADVISING & INVESTING TRAVEL & ENTERTAINMENT

5. WHAT? American Express Consumer Affairs Office works with: Government Industry Consumers Advocacy groups

6. Who American Express works with Consumer Action Consumer Federation of America The NeighborWorks Network National Foundation for Consumer Credit Cooperative State Research, Education and Extension Service

7. What they do... The office also provides consumers with educational material to help them manage their finances. Consumers can find articles and advice on: Debt Financial Planning Privacy rights Credit Travel

8. What they do? The American Express website provides a weekly advice column. This week’s topic: “Finances for the newly married”

10. Why is it important to us? American Express is a world-wide corporation that ensures customer satisfaction and quality service. Since the 1970’s American Express has been a leader in consumer privacy protection.

11. Current HOT topics Privacy Shopping Online Credit Travel

12. Related websites American Express www.americanexpress.com Consumer Action www.consumer-action.org Consumer Federation of America www.consumerfed.org The NeighborWorks Network www.nw.org National Foundation for Consumer Credit www.nfcc.org

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