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Telephony What’s Right for Your Agency?

Telephony What’s Right for Your Agency?. Mia Bartoletti, CareGivers America Jean Langenbach, Community Care Center of the Northeast Lori Michael, Lori’s Angels. Selecting a Telephony System. General Information Scheduling v. telephony Tracking services provided

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Telephony What’s Right for Your Agency?

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  1. TelephonyWhat’s Right for Your Agency? Mia Bartoletti, CareGivers America Jean Langenbach, Community Care Center of the Northeast Lori Michael, Lori’s Angels

  2. Selecting a Telephony System • General Information • Scheduling v. telephony • Tracking services provided • Integration with payroll/accounting software • Integration with billing software/Medicaid • Policies

  3. Selecting a Telephony System • Price • Determine budget before looking • Average price • Support • Days and hours of support • Additional charge for support? • Data backup and retention

  4. Selecting a Telephony System • Functionality • Land line v. cell phone • Ability to enter tasks • Flexibility • Run reports • Change tasks list • Calculate OT, travel time, etc. • Human resources uses

  5. Benefits/Challenges • Workers • Employers • Schedulers • Human Resources • Audits/Surveyors

  6. Success Stories • Unexpected results • Worker buy-in • Things you learn about your workforce

  7. Questions Mia Bartoletti, CareGivers Americamiab@caregiversamerica.com (570) 586-6633 Jean LangenbachCommunity Care Center of the Northeastcommunitycarecenter@verizon.net (215) 335-4416 Lori Michael, Lori’s Angels lori@lorisangels.com (570) 385-8450

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