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Commission processing in Voyager Hotel. Login. Click on the Icon to Login. Voyager Com.  XXX  xxx  xxx  xxxx. Main menue of Voyager Com for processing and reporting. Status. Status: Original non-processed commission Confirmed confirmed commission

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Presentation Transcript
login
Login

Click on the Icon to Login

voyager com
Voyager Com
  •  XXX
  •  xxx
  •  xxx
  •  xxxx

Main menue of Voyager Com for

processing and reporting

status
Status

Status:

Original non-processed commission

Confirmed confirmed commission

Authorized commission payment

authorized

(=transmitted to TRUST)

Sent to TACS TRUST transmitted information to TACS

Deleted transaction was deleted

Original NC original, non- commissionable reservations

slide5
Type

Type:

TRUST reservation received via Voyager

Non TRUST manually added

All both types

list of outstanding commissions
List of outstanding commissions
  •  XXX
  •  xxx
  •  xxx
  •  xxxx

Search for Status „Original“ and Type „TRUST“ to receive a list of outstanding commissions, oldest departure date on top

Click on „Printable Version“

printed list
Printed List
  •  XXX
  •  xxx
  •  xxx
  •  xxxx
process commission
Process Commission
  •  XXX
  •  xxx
  •  xxx
  •  xxxx

Click on the reservation

to display all details

slide9

 XXX

  •  xxx
  •  xxx
  •  xxxx

Outstanding commissions on the left, chosen reservation on the right

reservation details
Reservation Details

Daily rate

Guest name

Arrival and departure date

Travel Agency Information

Commission percentage

Commission amount

Adjustment Code

White fields can be modified, e.g. departure date

non commissionable
Non-commissionable

Commission is displayed as „non-commissionable“ when the rate was set up accordingly

slide13

Change the „Adjustment Code“ according to your changes

This information will be forwarded to the travel agency

Click on „Confirm“ to save changes (process the commission)

adjustment codes
Adjustment Codes

Unchanged Commission paid on original reservation

Previously Paid Change Comm. Amount to 0,00

Overpaid Change Comm. Amount

No Show Change Comm. Amount if necessary

Delete Transaction Deletes the reservation from Voyager Com

Direct Cancellation Choose when guest called hotel to cancel

confirmed commissions
Confirmed Commissions

Search for Status „Confirmed“ to get a list of the reservations previously processed

confirmed commission
Confirmed Commission

Also in Status „Confirmed“ all white fields can be modified, please confirm again to save changes

authorize
Authorize

You see a list of confirmed reservations

Click on „Authorize“ to finalize the process

add commissions
Add Commissions

Choose „NEW“ to manually add commissions

slide25

Please add all necessary information:

Guest name

Arrival and departure

Travel agency

Rate

slide26

Commission is calculated by the system

Commission percentage taken from Content, overwrite if needed

slide28

Authorize like any other commission

Both, TRUST and Non-TRUST reservations can be confirmed and authorized in the same session

search and report
Search and Report

Use combinations of „Status“ and „Type“ to allocate commissions

slide30

Search

Result

„Authorized“ and „All“ to see the reservation you previously transmitted to TRUST

slide31

Search

Result

Narrow down the search by entering a date range

slide32

Search

Result

Enter an IATA number when searching for a certain travel agent

csp reports
CSP Reports

TRUST will provide a monthly overview of processed commissions under CSP Reports.

slide35

Travel Agency

Arrival and

Departure

Confirmation No

Guest name

Hotel´s

Commission

amount

Payment informartion: cheque number, date and total amount paid (from all hotels to this agency)

search a travel agent
Search a Travel Agent

Choose „Search“

contact
Contact

Voyager Com Department

Lyoner Strasse 40, 60528 Frankfurt, Germany

t +49 (0)69 665 64 581

f +49 (0)69 665 64 579

e [email protected]

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