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Commission processing in Voyager Hotel. Login. Click on the Icon to Login. Voyager Com.  XXX  xxx  xxx  xxxx. Main menue of Voyager Com for processing and reporting. Status. Status: Originalnon-processed commission Confirmedconfirmed commission

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Commission processing in Voyager Hotel

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Commission processing in

Voyager Hotel


Click on the Icon to Login

Voyager Com

  • XXX

  • xxx

  • xxx

  • xxxx

Main menue of Voyager Com for

processing and reporting



Originalnon-processed commission

Confirmedconfirmed commission

Authorizedcommission payment


(=transmitted to TRUST)

Sent to TACSTRUST transmitted information to TACS

Deletedtransaction was deleted

Original NCoriginal, non-commissionable reservations



TRUSTreservation received via Voyager

Non TRUSTmanually added

Allboth types

List of outstanding commissions

  • XXX

  • xxx

  • xxx

  • xxxx

Search for Status „Original“ and Type „TRUST“ to receive a list of outstanding commissions, oldest departure date on top

Click on „Printable Version“

Printed List

  • XXX

  • xxx

  • xxx

  • xxxx

Process Commission

  • XXX

  • xxx

  • xxx

  • xxxx

Click on the reservation

to display all details

  • XXX

  • xxx

  • xxx

  • xxxx

Outstanding commissions on the left, chosen reservation on the right

Reservation Details

Daily rate

Guest name

Arrival and departure date

Travel Agency Information

Commission percentage

Commission amount

Adjustment Code

White fields can be modified, e.g. departure date

Total rate and commission amount change automatically


Commission is displayed as „non-commissionable“ when the rate was set up accordingly

Change the „Adjustment Code“ according to your changes

This information will be forwarded to the travel agency

Click on „Confirm“ to save changes (process the commission)

Adjustment Codes

UnchangedCommission paid on original reservation

Previously PaidChange Comm. Amount to 0,00

OverpaidChange Comm. Amount

No ShowChange Comm. Amount if necessary

Delete TransactionDeletes the reservation from Voyager Com

Direct CancellationChoose when guest called hotel to cancel

Confirmed Commissions

Search for Status „Confirmed“ to get a list of the reservations previously processed

Click on „Printable Version “ if you need a paper copy

Printable Version

Confirmed Commission

Also in Status „Confirmed“ all white fields can be modified, please confirm again to save changes


You see a list of confirmed reservations

Click on „Authorize“ to finalize the process

The commissions you previously confirmed

Printable Version

The „Authorize“ button is active when you click on „Commission Report printed?“

Commission was „transmitted“ to TRUST

Add Commissions

Choose „NEW“ to manually add commissions

Please add all necessary information:

Guest name

Arrival and departure

Travel agency


Commission is calculated by the system

Commission percentage taken from Content, overwrite if needed

Search for „Non-TRUST“ commissions to find the ones you added in the system

Authorize like any other commission

Both, TRUST and Non-TRUST reservations can be confirmed and authorized in the same session

Search and Report

Use combinations of „Status“ and „Type“ to allocate commissions



„Authorized“ and „All“ to see the reservation you previously transmitted to TRUST



Narrow down the search by entering a date range



Enter an IATA number when searching for a certain travel agent

Broaden your search by using a *, e.g when searching a guest name

CSP Reports

TRUST will provide a monthly overview of processed commissions under CSP Reports.

Travel Agency

Arrival and


Confirmation No

Guest name




Payment informartion: cheque number, date and total amount paid (from all hotels to this agency)

Search a Travel Agent

Choose „Search“

Enter the information you have (remember to use the * ) and click on „Search“

Use „Search“ to return to the previous screen or choose a travel agency

Information will be filled in


Voyager Com Department

Lyoner Strasse 40, 60528 Frankfurt, Germany

t +49 (0)69 665 64 581

f +49 (0)69 665 64 579

e [email protected]

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