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Commission processing in Voyager Hotel. Login. Click on the Icon to Login. Voyager Com.  XXX  xxx  xxx  xxxx. Main menue of Voyager Com for processing and reporting. Status. Status: Original non-processed commission Confirmed confirmed commission

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Click on the Icon to Login

Voyager com
Voyager Com

  •  XXX

  •  xxx

  •  xxx

  •  xxxx

Main menue of Voyager Com for

processing and reporting



Original non-processed commission

Confirmed confirmed commission

Authorized commission payment


(=transmitted to TRUST)

Sent to TACS TRUST transmitted information to TACS

Deleted transaction was deleted

Original NC original, non- commissionable reservations



TRUST reservation received via Voyager

Non TRUST manually added

All both types

List of outstanding commissions
List of outstanding commissions

  •  XXX

  •  xxx

  •  xxx

  •  xxxx

Search for Status „Original“ and Type „TRUST“ to receive a list of outstanding commissions, oldest departure date on top

Click on „Printable Version“

Printed list
Printed List

  •  XXX

  •  xxx

  •  xxx

  •  xxxx

Process commission
Process Commission

  •  XXX

  •  xxx

  •  xxx

  •  xxxx

Click on the reservation

to display all details

  • XXX

  •  xxx

  •  xxx

  •  xxxx

Outstanding commissions on the left, chosen reservation on the right

Reservation details
Reservation Details

Daily rate

Guest name

Arrival and departure date

Travel Agency Information

Commission percentage

Commission amount

Adjustment Code

White fields can be modified, e.g. departure date

Non commissionable

Commission is displayed as „non-commissionable“ when the rate was set up accordingly

Change the „Adjustment Code“ according to your changes

This information will be forwarded to the travel agency

Click on „Confirm“ to save changes (process the commission)

Adjustment codes
Adjustment Codes

Unchanged Commission paid on original reservation

Previously Paid Change Comm. Amount to 0,00

Overpaid Change Comm. Amount

No Show Change Comm. Amount if necessary

Delete Transaction Deletes the reservation from Voyager Com

Direct Cancellation Choose when guest called hotel to cancel

Confirmed commissions
Confirmed Commissions

Search for Status „Confirmed“ to get a list of the reservations previously processed

Confirmed commission
Confirmed Commission

Also in Status „Confirmed“ all white fields can be modified, please confirm again to save changes


You see a list of confirmed reservations

Click on „Authorize“ to finalize the process

Commission was „transmitted“ to TRUST „Commission Report printed?“

Add commissions
Add Commissions „Commission Report printed?“

Choose „NEW“ to manually add commissions

Please add all necessary information: „Commission Report printed?“

Guest name

Arrival and departure

Travel agency


Commission is calculated by the system „Commission Report printed?“

Commission percentage taken from Content, overwrite if needed

Authorize like any other commission added in the system

Both, TRUST and Non-TRUST reservations can be confirmed and authorized in the same session

Search and report
Search and Report added in the system

Use combinations of „Status“ and „Type“ to allocate commissions

Search added in the system


„Authorized“ and „All“ to see the reservation you previously transmitted to TRUST

Search added in the system


Narrow down the search by entering a date range

Search added in the system


Enter an IATA number when searching for a certain travel agent

Csp reports
CSP Reports name

TRUST will provide a monthly overview of processed commissions under CSP Reports.

Travel Agency name

Arrival and


Confirmation No

Guest name




Payment informartion: cheque number, date and total amount paid (from all hotels to this agency)

Search a travel agent
Search a Travel Agent name

Choose „Search“

Contact a travel agency

Voyager Com Department

Lyoner Strasse 40, 60528 Frankfurt, Germany

t +49 (0)69 665 64 581

f +49 (0)69 665 64 579

e [email protected]