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Commission processing in Voyager Hotel

Commission processing in Voyager Hotel. Login. Click on the Icon to Login. Voyager Com.  XXX  xxx  xxx  xxxx. Main menue of Voyager Com for processing and reporting. Status. Status: Original non-processed commission Confirmed confirmed commission

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Commission processing in Voyager Hotel

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  1. Commission processing in Voyager Hotel

  2. Login Click on the Icon to Login

  3. Voyager Com •  XXX •  xxx •  xxx •  xxxx Main menue of Voyager Com for processing and reporting

  4. Status Status: Original non-processed commission Confirmed confirmed commission Authorized commission payment authorized (=transmitted to TRUST) Sent to TACS TRUST transmitted information to TACS Deleted transaction was deleted Original NC original, non- commissionable reservations

  5. Type Type: TRUST reservation received via Voyager Non TRUST manually added All both types

  6. List of outstanding commissions •  XXX •  xxx •  xxx •  xxxx Search for Status „Original“ and Type „TRUST“ to receive a list of outstanding commissions, oldest departure date on top Click on „Printable Version“

  7. Printed List •  XXX •  xxx •  xxx •  xxxx

  8. Process Commission •  XXX •  xxx •  xxx •  xxxx Click on the reservation to display all details

  9.  XXX •  xxx •  xxx •  xxxx Outstanding commissions on the left, chosen reservation on the right

  10. Reservation Details Daily rate Guest name Arrival and departure date Travel Agency Information Commission percentage Commission amount Adjustment Code White fields can be modified, e.g. departure date

  11. Total rate and commission amount change automatically

  12. Non-commissionable Commission is displayed as „non-commissionable“ when the rate was set up accordingly

  13. Change the „Adjustment Code“ according to your changes This information will be forwarded to the travel agency Click on „Confirm“ to save changes (process the commission)

  14. Adjustment Codes Unchanged Commission paid on original reservation Previously Paid Change Comm. Amount to 0,00 Overpaid Change Comm. Amount No Show Change Comm. Amount if necessary Delete Transaction Deletes the reservation from Voyager Com Direct Cancellation Choose when guest called hotel to cancel

  15. Confirmed Commissions Search for Status „Confirmed“ to get a list of the reservations previously processed

  16. Click on „Printable Version “ if you need a paper copy

  17. Printable Version

  18. Confirmed Commission Also in Status „Confirmed“ all white fields can be modified, please confirm again to save changes

  19. Authorize You see a list of confirmed reservations Click on „Authorize“ to finalize the process

  20. The commissions you previously confirmed

  21. Printable Version

  22. The „Authorize“ button is active when you click on „Commission Report printed?“

  23. Commission was „transmitted“ to TRUST

  24. Add Commissions Choose „NEW“ to manually add commissions

  25. Please add all necessary information: Guest name Arrival and departure Travel agency Rate

  26. Commission is calculated by the system Commission percentage taken from Content, overwrite if needed

  27. Search for „Non-TRUST“ commissions to find the ones you added in the system

  28. Authorize like any other commission Both, TRUST and Non-TRUST reservations can be confirmed and authorized in the same session

  29. Search and Report Use combinations of „Status“ and „Type“ to allocate commissions

  30. Search Result „Authorized“ and „All“ to see the reservation you previously transmitted to TRUST

  31. Search Result Narrow down the search by entering a date range

  32. Search Result Enter an IATA number when searching for a certain travel agent

  33. Broaden your search by using a *, e.g when searching a guest name

  34. CSP Reports TRUST will provide a monthly overview of processed commissions under CSP Reports.

  35. Travel Agency Arrival and Departure Confirmation No Guest name Hotel´s Commission amount Payment informartion: cheque number, date and total amount paid (from all hotels to this agency)

  36. Search a Travel Agent Choose „Search“

  37. Enter the information you have (remember to use the * ) and click on „Search“

  38. Use „Search“ to return to the previous screen or choose a travel agency

  39. Information will be filled in

  40. Contact Voyager Com Department Lyoner Strasse 40, 60528 Frankfurt, Germany t +49 (0)69 665 64 581 f +49 (0)69 665 64 579 e commission@trustinternational.com

  41. Thank you

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