Product Support & Development (PSD) New Hire Orientation By Calvin Chen Technical Director

1. Product Support & Development (PSD) New Hire Orientation By Calvin Chen Technical Director

2. Agenda • Department Overview • Primary Responsibilities • Staffing

3. Department Overview • PSD main responsibilities are as follows: • Product testing & evaluation • Product problem notification and resolution • Product technical training & roadmap • Product sourcing for Sales & Purchasing Dept.

4. Product Testing & Evaluation • Before new products can be added to the price list, it must go through PSD for testing • Only exception is special items • PSD performs compatibility and performance (if applicable) testing on each product

5. Problem Notification & Resolution • Problems can be reported by sales, production, or our customers • Problem notification first goes to QA, who will assign a problem notification (PN) # to the issue • The PN is then assigned to a specific PSD staff • He or she will attempt to resolve the problem with the vendor’s assistance (if required)

6. Product Training & Roadmap • PSD, in conjunction with Marketing, will create and present specific product training courses for sales, technical, marketing, purchasing, and RMA department • In addition, PSD will work with the Marketing & Purchasing dept on product roadmap

7. Product Sourcing • PSD will assist sales, marketing, and purchasing in sourcing out special items requests by our customers • PSD will determine which product will fit the technical requirements of the request • Marketing and purchasing will then determine pricing, warranty, availability, etc.

8. Staffing (as of 03/26/2001) • Calvin Chen – Technical Director • Gary Li – Hardware Engineer • Jack Ha – Storage Product Manager • Tai Chen – Server/Networking Product Manager

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