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Defense Contract Management Agency Quality Assurance Directorate. Presented By: Michael Shields Executive Director, Quality Assurance March 15 th , 2011. Quality Assurance (QA) Directorate. Responsible for Agency Wide Implementation. Goal: Effectiveness & Efficiency.

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Defense Contract Management Agency

Quality Assurance Directorate

Presented By:

Michael Shields

Executive Director,

Quality Assurance

March 15th, 2011

Quality assurance qa directorate
Quality Assurance (QA) Directorate

Responsible for Agency Wide Implementation



& Efficiency

Qa training
QA Training

  • QA

  • Training

Assuring Conforming Products and Services

  • ASQ Certifications

    • Certified Quality Technician

    • Certified Quality Auditor

    • Certified Quality Manager

    • Certified Quality Engineer

    • 400 ASQ Quality Technician Certifications (FY11)

  • Managing Workforce Competencies

    • Move from commodity certification to skill sets

    • Assignment based competencies

    • First-line supervisory assessment and validation

  • Qa tools
    QA Tools

    • QA Tools

    Integrated Tool Set

    • Supplier Risk Rating System

      • Evaluation based on

        • Past performance

        • Supply Chain vulnerability

      • Aggregated by weapon system

    • Risk assessment for Government Contract QA activities

    • Surveillance planning

      • Capturing corporate knowledge

      • Bringing tools into the 21st century

  • Use of real-time data

  • Qa tools con t
    QA Tools (con’t)

    More Effective Use of Data

    • New Corrective Action Requests (CAR) Portlet Tool

      • Enterprise tool used to evaluate program effectiveness across Agency

    • First Line Supervisor (FLS) Workload Sampling Tool

    • Training Competency Assessment Tool (TCAT)

      • Developed and deployed this year

      • Allowsfirst-line supervisors to review and track competency and training needs

      • Initially deployed with 1910 QAR Skill sets

      • Other job series being added quickly for agency-wide use

    Qa policy
    QA Policy

    • QA

    • Policy

    • Shift primary focus from Quality Control to Quality Assurance

    • New Quality Engineering Policy focused on analysis and preventive actions

      • Voting member of standards bodies influencing QA standards

    • Developing Acquisition Intelligence to buying commands

      • Teaming to write improved contractual QA provisions and performance incentives.

    Qa policy1
    QA Policy

    Enhanced Effectiveness and Efficiency Through Consistency

    • Process specific QA Instructions

    • New training policy

      • Shifts from commodity certification to competency certification

        • Based on specific work assignments

      • Core QA competencies based on ASQ body of knowledge

    • New CAR policy

      • Reporting to Primes for corrective action at vendors

      • Helping Primes with sub-tier Quality

    Working together
    Working Together

    • Participating on the SAE G-19 committee

      • Writing test methods for testing process specified in SAE standard AS5553 Counterfeit Electronic Parts: Avoidance, Detection, Mitigation, and Disposition

      • DoD participation: DLA and DCMA

    • Participating on the SAE G-21 committee

      • Developing a standard based on AS 55553 applicable for mechanical parts and materials

      • Standard drafted February 2011: AS6174, Counterfeit Material Avoidance, Detection, Mitigation, and Disposition

        • Re-wrote Appendix E and F adding Traceability and Control of Suppliers

      • Preparing for industry vote for publication

      • DoD participation: OSD, DCMA, DLA, NAVSEA,

      • Army, and NAVAIR



    Buying Commands

    Working together1
    Working Together

    • To focus on risk mitigation and preventive actions

    • To reduce Quality Cost

    • To improve

      • Performance

      • Program/Weapon System

      • Readiness

    • To reduce

      • Lead-times

      • Non-Conforming Material

      • Repair/Rework



    Buying Commands


    • Training

      • Integrating ASQ Body of knowledge

      • Shifted to Competency-based certifications

    • QA Tools

      • Real time date

        • Supporting GCQA planning, surveillance, and competencies

    • Policy

      • Quality Assurance vs. Quality Control

      • Quality Engineering Policy

      • Process Specific Instructions

      • New Training Instruction

    • Working Together

      • Improving the overall acquisition process