Microsoft’s Focus on Public Sector

1. Microsoft’sFocusonPublic Sector Mark Woods Government Account Manager mark.woods@microsoft.com

2. Overview • MSNZ Public Sector Team • MSNZ Public Sector Focus • Public Records Act • Business Intelligence • Citizen Centric Government • Emergency Response • Microsoft Funding • Questions

3. MSNZ Public Sector Team Chris Brice Public Sector Director Health Education Central Government Local Govt and PS Utilities Paul Claxton Account Manager Helene Turner Tertiary Education AM Jason Court Account Manager Warren Prentice Local Govt & PS Utilities AM Scott Whitman Schools and PS Ed Agencies AM Mark Woods Account Manager Nils Beehre Partners in Learning Cathi Roberts Mid Market Account Manager Account Technical Specialists Bryan Gallagher Stephen Isaacs Mike Taylor

4. Public Records Act

5. Background • The requirements of the Public Records Act 2005 (PRA) create a compelling event over the next 2 years for government agencies to implement new or upgrade their existing document management systems. • Under the Public Records Act, all public offices and local authorities are required to create and maintain full and accurate records in accordance with normal, prudent business practice. They must also be accessible over time. • Departments and agencies are required to have a framework and plan for implementing the act by 2008. Independent audits of agencies recordkeeping practices will commence in 2010 and take place every 5-10 years. • Microsoft Office SharePoint will enable Public Sector agencies to meet the requirements of a PRA compliant document management system.

6. Value Proposition • Using Sharepoint for (PRA) compliance leverages your existing investments in the Microsoft platform. • Allows the integration of the people and processes aspects of EDRMS through Microsoft’s presence and unified communications platform. • Allows Integration of many disparate systems. - Less expensive than the same functionality or equivalent stack than the competition. - Quicker roll out of PRA compliant solution.

7. PRA Kick Start Pack • Microsoft New Zealand is currently undertaking work to provide a “Kick Start Pack” that will be made available to our customers and partners. • The purpose of the kick start pack is to enable customers to ensure they have the correct people, processes and systems in place to be able provide a PRA compliant solution using Microsoft Office SharePoint Server. • The Kick Start pack will provide frameworks, guidance, samples & examples including: • Pre Deployment Processes (Business Analyst Guide , Decision Trees . . .) • Prescriptive Project Guidance • Definition of types of roles needed during the design, deployment and ongoing use of the system. • NZ/PRA focussed versions of infrastructure Deployment Guides • Code Examples e.g. Aggregated Reporting, Folder and Item cut off. • This work is scheduled for completion in October ‘07.

8. Partner Opportunity • Licensing • MOSS 2007 Server • MOSS 2007 CAL Also . . . . • Office Communication Server and Communicator CAL’s • Exchange Server 2007 and Enterprise CAL • Services • Design • Installation • Support • Long Term Relationship

9. Success Factors • All your Government Customers are aware they can leverage SharePoint for their PRA requirements. • Ensure you build your SharePoint and Project Management team/skills. • Attend Microsoft PRA briefings during October. • Engage Microsoft to assist where required

10. Next Steps • Implementation & Design staff should ideally have “Configuring MOSS 2007” - Exam 70-630 and Configuring Windows SharePoint Services 3.0 - Exam 70-631. • MCS is available to assist with the design and implementation and QA review of SharePoint PRA Solutions. • Speak to your Training provider or Partner Account Manager for training dates.

11. Training Offer • Course 5061: Implementing Microsoft Office SharePoint Server 2007 • This three-day instructor-led course will provide you with the knowledge and skills required to implement Microsoft Office SharePoint Server 2007 successfully in their organization.  Includes planning, installation and configuration, design and management. • This course will also help you prepare for the MCP Technical Specialist exam 70-630 Microsoft Office SharePoint Server 2007, Configuring - one of the requirements for the Microsoft Certified Partner, Information Worker Competency . • Special for Microsoft Partners - $1,200 +GST – includes FREE Practice Test and exam voucher for exam 70-63.  Total value over $2,000. • Location         Date                           Venue • Christchurch   3- 5  October                  ACE Training • Wellington      1-3 October                     Auldhouse Training • Auckland       29-31 October                 Auldhouse Training •                       5-7 November                ACE Training •                       28-30 November           Auldhouse Training • To register please contact our training partners – ACE and Auldhouse by either clicking on the links above or phone ACE on 378-0411 or Auldhouse on 360-0338.  To receive the special Microsoft Partner price please quote your Partner ID. • PLUS Attend this training and successfully pass the exam to receive preference for the Microsoft SharePoint Bootcamps (first one scheduled for 12 November 2007).

12. Business Intelligence

13. Background • Microsoft’s Public Sector customers are constantly challenged to obtain more “information” from the various data sources within their departments. • A number either have no BI solutions in place or BI solutions that rely on high end targeted applications and specifically skilled users / analysts. • Microsoft is in a position to challenge specialist organisations with its broad and highly integrated solution offering.

14. The Challenge • Organisations today face numerous data challenges requiring them to: • make faster and more data-driven decisions • developers to be more productive and flexible • managers to reduce their overall information technology (IT) budgets • Maximize IT productivity by reducing the complexity of developing and supporting database applications. • Share data across multiple platforms, applications, and devices to make it easier to connect internal and external systems.

15. Microsoft Integrated BI Offering DELIVERY COLLABORATION CONTENT MANAGEMENT SharePoint Server SEARCH Reports Dashboards Excel Workbooks Analytic Views Scorecards Plans END USER TOOLS & PERFORMANCE MANAGEMENT APPS Excel PerformancePoint Server BI PLATFORM SQL Server Reporting Services SQL Server Analysis Services SQL Server RDBMS SQL Server Integration Services

16. Gartner Reference “Today, the capabilities and integration of its current BI platform offerings have improved significantly, but are still not as mature as those of the market leaders. Microsoft’s BI products will appeal to the large community of Microsoft application developers, and the pricing, packaging and integration with its Office (including PerfomancePoint Server) and SQL Server products will be attractive to organizations that have standardized on the Microsoft information infrastructure.”

17. Partner Opportunity • The good news is a large number of your Public Sector customers already have a Microsoft BI solution – they just don’t know it. • Therefore easier to position as a “solution” proposition rather than a “product” pitch. • Leverage your business group relationships.

18. Partner Opportunity • Licensing • SQL Components: • SQL Server 2005 Integration Services • SQL Server BI Development Studio • SQL Server 2005 Analysis Services • SQL Server 2005 Reporting Services • Office 2007 • Microsoft Office Sharepoint Server (ECAL) – Excel Services • Business Scorecard Manager • Pro Clarity • PerformancePoint Server to be released soon.

19. Partner Opportunity • Services • Design • Integration (SharePoint, Office) • Implementation • Report Design & Creation • Datawarehouse design • Data Cleansing

20. What is MSNZ Doing? • Running Customer Breakfast Events (11th October in Wellington) • SQL Server 2008 release (Q1 2008) • Assisting partners respond to RFP’s.

21. Success Factors • Identify what your customers currently use for BI. • Ensure you have SQL, SharePoint and .NET skilled resource available • Encourage your customers to attend BI Customer Breakfasts planned in October. (Wellington - 11th October)

22. Citizen Centric Government

23. What is Citizen Centric Government? “A single view of a “citizen” for whole of Government or in an individual department.” A true story . . . .

24. What is Citizen Centric Government?Microsoft CRM • Customer-facing • Relationship, service and communication activities via email, phone, web or in person. • Process-focused • Workflow drives consistent execution. • Team-oriented • Collaborate with others inside & outside of the organization

25. Why Does Government Need CRM? • Citizens now expect the same levels of service and responsiveness from public service providers as they do from private sector service organisations. • When citizens contact the government, they expect the customer services staff to have access to comprehensive, accurate, and up to date information about them and their interactions. • There is an expectation and desire from citizens that they can interact with Government agencies in a way that works best for them i.e. Web, Email, Phone etc • Business intelligence derived from a CRM system can enable “segmentation of customer types” to improve and tailor service delivery.

26. Contact Center Overview Citizens WebPortal Phone/IVR Email Government Citizen Contact Center CaseManagement CitizenData Knowledgebase Analysis and Reporting Geospatial Data And Mapping Integration

27. Partner Opportunity • Licensing • CRM Server • CRM CAL Also . . . . . • BizTalk • Sharepoint • SQL . . . • Virtual Earth • Services • Design • Development • Integration • Deployment

28. Emergency Response

29. Crisis Management Centre Platform • Aimed at National Defense and Public Safety Agencies. • Built in conjunction with and with input from defense, safety and other government agencies. • Microsoft Office Groove 2007 is the main component with Sharepoint providing some portal and collaboration features.

30. What is Groove? • Enables Field Collaboration • Part of Microsoft Office 2007 System • An application that integrates with other Office products & MOSS • Low bandwidth bit-level delta change peer to peer / peer to server replication system • 192ASE data encryption on drive and over the wire • A rich client that bridges work boundaries • An extensible platform that supports a broad range of team requirements

31. Crisis Management Infrastructure

32. KATRINA Real Groovy at the Edge Groove Workspace Postal “Boat” SharePoint Site Refugee Site Works Even when the CommsDon’t !

33. Partner Opportunity • Licensing • Microsoft Office Groove Server • Microsoft Office Groove CAL Also . . . . . • Office 2007 • SharePoint Server • Exchange • Info Path • Office Communication Server • Virtual Earth • A boat???

34. Partner Opportunity • Services • Design • Deployment • Integration • Network • Hardware • Training

35. Deployment and Innovation Funding

36. Microsoft Funding Innovation CentreFunding Aim: To give government agencies the chance to address their business challenges by developing proof-of-concept prototypes using MS and MS partner expertise. Terms: Funding is available bi-annually to G2006 licensed government agencies, however MS partners are often very involved in this process for these customers. A Steering Committee assess each application against a list of criteria (see website). Successful applicants must be prepared to talk publicly about their project. Upon completion of the project, the IP is packaged and can be shared freely with other government agencies. Deployment Funding Aim: To assist government agencies in deploying the latest Microsoft technologies. Funds: Funding is available up to the value of $150,000, however this money cannot be used to buy hardware or licensing, design, configure or implement non-MS products or subsidise MS Premier Support Agreements. Terms: Funding is available four times per year and must be used within a year of allocation. For more information about Microsoft Funding, visit http://www.microsoft.com/nz/innovationcentre/default.mspx and http://www.microsoft.com/nz/business/government/deployment.mspx . Alternatively, contact icentre@microsoft.com or 04 816 4010.

37. 2007/2008 Funding Rounds Innovation Centre Funding Deployment Funding

38. Questions?

39. Thank you.