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Variations to BT PPC Install Charges

Variations to BT PPC Install Charges. Star became Wholesale BT PPC customer in Nov 06 No 4x2Mbit/s Access charges till May 07 Now 15% of orders with installs at £5,988 due to incurring 4x2Mbit/s Access charge No explanation given for additional 4x2Mbit/s Access Charge

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Variations to BT PPC Install Charges

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  1. Variations to BT PPC Install Charges

  2. Star became Wholesale BT PPC customer in Nov 06 No 4x2Mbit/s Access charges till May 07 Now 15% of orders with installs at £5,988 due to incurring 4x2Mbit/s Access charge No explanation given for additional 4x2Mbit/s Access Charge Typical set up charge passed on to end user is £3,000 (based on majority of Orders have installs at £2,916) Frequency of 4x2Mbit/s charges too high for Star to absorb and having to pass on BT PPC Install Costs Stars Experience

  3. BT PPC Install Costs Average Install (Mar – Oct 07)

  4. Customers cancelling when faced with £6,000 install and suspicious of additional charge Some claim they already have 4x2Mbit/s Access Rumours circulating that BT Retail own existing 4x2Mbit/s Access and cannot be used by other parties Star Account Managers dissatisfied with selling PPCs due to cancelled orders Cancelled orders also impact Star achieving PPC Forecast Star needs assistance from BT To understand the reasoning for the 4x2Mbit/s access charge in order to position with customers Assurance the charge is being applied fairly To identify the 4x2Mbit/s access charge at the quote stage (i.e. from Post Code) BT PPC Install Costs Stars Experience

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