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Carrollton Country Flowers. John Scheetz Mike Weals James Scanlon Group 4 Eric Miller Eugen Rosca. Introduction. Main customers are funeral homes and weddings Other income comes from pine arrangements and the selling of antiques and primitive style furniture

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carrollton country flowers

Carrollton Country Flowers

John Scheetz

Mike Weals

James Scanlon Group 4

Eric Miller

EugenRosca

introduction
Introduction
  • Main customers are funeral homes and weddings
  • Other income comes from pine arrangements and the selling of antiques and primitive style furniture
  • An IT system is nonexistent
  • All records are kept by hand in folders
  • Had a simple website, but the host of the website got hacked after 5 months of activity and the website was lost
  • Looking to expand
internet and intranet
Internet and Intranet
  • An effective website can help build customer relationships and generate new business
  • A data driven website should be used
  • Online ordering service for individual customers and businesses
  • Should consider having a flower delivery service
  • An intranet will allow the staff to access company and customer information
    • Can use the information as a marketing tool
security systems
Security Systems
  • A Security system needs to protect company and customer information
  • Secure Socket Layers should be added to provide security in online communications and transactions through the website
  • Cisco ASA 5500 Series
  • McAfee Total Protection for Small Businesses
  • Symantec Endpoint Protection Small Business Edition
    • Backup Exec for Small Businesses
recommendations internet and security
Recommendations – internet and security
  • A computer with an internet connection needs to be implemented at the shop
  • Data driven website installed
  • Intranet
  • Hardware vs. Software firewalls
  • Would recommend the Symantec Endpoint Protection Small Business package - offers more value
  • Cisco ASA 5500 Series – Least likely to recommend
    • Hardware firewall and expensive
type of decision support system
Type of Decision Support System
  • Carrollton Country Flowers has no formal computer system in place, so the implementation of a DSS must be very basic.
  • The recommendation for a DSS system will be implementing Microsoft Office into their new computer system. Access and Excel will give the best benefit for a beginning DSS.
  • With the programs CCF can put in a database containing customer accounts, vendor accounts, and a product list that can be used for multiple purposes.
centralized or decentralized system
Centralized or Decentralized System?
  • Centralized systems have the top tier of management making all of the decisions. Centralized are usually small companies.
  • Decentralized systems spread out the power to managers in order to cover all aspects of the business. Decentralized is usually used in major corporations.
  • Carrollton Country Flowers are considered to be a centralized system because the two owners make all of the decisions.
  • The recommendation is that CCF stays as a centralized system because they are so small. There is no need to spread power.
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