Welcome National Association of Driver Intervention Providers Annual General Meeting &

1. Welcome National Association of Driver Intervention Providers Annual General Meeting & Plenary Meeting 25th April 2012 “Driving forward the national agenda for driver re-training”

2. Today’s Agenda 1030 Annual General Meeting Break Update on auditing and monitoring 1315 – 1415 Lunch Coaching & Facilitation by Ian Edwards Update on DORS by Josie Wride AOB 1530 Close

3. Minutes & Matters Arising Management Group reports Election of Management Group members Constitution Annual General Meeting

4. Chairman Treasurer Vice Chair Secretary Management Group 2012 Public Relations Officer Officer Officer Gareth Bevan

5. National Association of Driver Intervention Providers NADIP Audit and Monitoring Working Group

7. NADIP WORKING GROUP Robin Cummins - NDIS - BSM Ian Powell - Hertfordshire CC Liz Twitchett - Kirklees Council Gareth Bevan - PDS Ltd Stuart Walker - Red Driving School Steve Merrett - BDD Ltd Russ Morgan - Lincolnshire CC

8. Aims: To understand the: Needs for introducing an Auditing and Monitoring process; and, Responsibilities for Auditing and Monitoring within a Quality Management System

9. Objectives: To understand the requirements to introduce a Quality Management System, that ensures a: 1. Minimum Standard of Service Delivery 2. Is provided by all, and that our processes and procedures will stand up to scrutiny.

10. Background: Understanding the basics The same minimum standard is applied by all Service Providers. Satisfying NADIP’s quality Management System Processes and Procedures

11. What do Standards do? Make our processes and procedures more effective Provide a clear formal benchmark for Standards

12. Quality Approach to Management Customer Focus Leadership Process approach Involvement of people Systems approach to Management Continual improvement Factual approach to decision making Mutually beneficial relationships

13. AUDIT

14. Definition of an Audit A systematic and independent examination to determine whether quality activities and related results comply with the processes, are implemented effectively and are suitable to achieve objectives.

15. What is an Audit? Checking to ensure you are actually doing what you say you are doing.

16. Internal Auditing Allow you to evaluate your organisation’s compliance against a defined NADIP Minimum Standard, using an agreed and documented Auditing Matrix.

17. Internal Auditing Audit to be completed by every Service Provider annually; Audit outcomes to be submitted to NADIP Preparation for external auditing Proposed implementation date: - 1st January 2013 - ACPO/NDORS have asked us to share our audit protocol (Aug/Sept 2012)

18. Audit Syllabus Five core areas of audit: Policy Planning Delivery Competence Review and Improvement

19. External Audit Working in collaboration with ACPO/NDORS to create a robust auditing schedule Independent auditors to be implemented from April 2013, subject to change from ACPO/NDORS Form part of ACPO/NDORS licencing regime

20. MONITORING

21. Definition of Monitoring To systematically check the quality and content of Service Delivery through periodic supervision of Service Delivery elements and components.

22. Monitoring Proposals To monitor the quality and/or content of: Classroom Delivery Scheme Syllabus Compliance Suppliers Practical Components of Scheme Part of ACPO/NDORS licencing plans

23. Timetable

24. TIMETABLE PROPOSALS

25. Lunch

26. Coaching & Facilitation by Ian Edwards