1 / 19

Managed Network Services

Managed Network Services. May 06. Table of Contents. Managed Network Services (MNS) Overview MNS Product Details MNS Service Level Descriptions Service Level Agreements Portal Pricing Black Box/Vanguard Overview Service Benefits Other Broadwing Managed Services Q&A.

lamar
Download Presentation

Managed Network Services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Managed Network Services May 06

  2. Table of Contents • Managed Network Services (MNS) Overview • MNS Product Details • MNS Service Level Descriptions • Service Level Agreements • Portal • Pricing • Black Box/Vanguard Overview • Service Benefits • Other Broadwing Managed Services • Q&A

  3. Managed Network Services Overview • Broadwing MNS is a best of breed approach to serving customers, providing a mix of internal and partner resources to deliver expertise and value to our customers: • Providing continual, consistent network operations and trouble management through proactive network/device monitoring • Equipment fulfillment, including staging, configuration, installation and maintenance (break/fix) • Deep knowledge and certifications on Cisco and Non-Cisco products/devices • Extensive experience with some of the best commercially available management, reporting and diagnostic tools

  4. Managed Network Services Overview • Broadwing Managed Network Services provide customers a single point of contact as their partner in managing their end-to-end communication network – including all, or a customer defined portion of, circuits and devices. • MNS is available as a value-added service to the following Broadwing networking solutions: • Converged Services (MPLS/VPLS) • Frame Relay/ATM • Dedicated Internet Access

  5. MNS Product Options Customers can select from 3 levels of management service: • Network Bronze • Providing tactical support where customers need it most to ensure device and network performance and availability: • WAN circuits via Broadwing’s award winning all-optical network • Implementation management of local access vendor(s) • Circuit and CPE Test and Turn-up • Proactive monitoring of all devices 24x7 • Fault notification and isolation • Fault problem management • Availability reports via web-based portal 

  6. MNS Product Options • Network Silver • Providing strategic ownership of responsibility for the customer network. Network Silver includes everything in Network Bronze plus performance and configuration support: • Real-time network and device performance reports • Remote configuration support (4 configuration changes per device annually)

  7. MNS Product Options • Network Gold • A fully outsourced solution that encompasses all aspects of enterprise WAN management. Network Gold includes everything in Network Silver, plus advanced engineering and configuration support: • Unlimited configuration support • Quarterly Audit/Analysis of network • Quarterly review and implementation of software updates and patch availability for network elements

  8. Service Level Agreements (SLAs) • Broadwing MNS customers receive the following SLAs with the service: • Mean Time to Detect Trouble – 10 Minutes • Mean Time to Notify Customer – 20 Minutes • Mean Time to Isolate Trouble – 30 Minutes • Does not apply if out-of-band dial access is not in place • Mean Time to Repair Trouble – 4 hours • Does not apply if out-of-band dial access is not in place • Mean Time to Restore from Hardware/Site Failure – 1 hour after Broadwing has regained visibility to the WAN device

  9. Industry Standard Best Process • ISO 9001 Certified • Subscribe to ITIL and ETOM’s

  10. MNS Web Portal • All Broadwing MNS customers receive access to a web portal for service management • Network health - real-time status at a glance • Infrastructure and link availability reports • Real time performance management (Silver & Gold) • Trending and capacity planning data • View management documentation (SOW, escalation procedures)

  11. MNS Pricing Structure • MNS Service • Device set-up fee (one-time per device) • Monthly recurring charge for the monitoring and management • Charge based on Service level and Device Classification • Additional surcharge for international locations • CPE Service (Optional) • Device charge (one-time or monthly) • Maintenance - hardware break/fix (monthly) • Configuration (one-time) • Onsite Installation (one-time)

  12. MNS Features Summary • Single point of contact • 24x7 proactive monitoring of network • Proven trouble escalation and resolution procedures • Status updates every hour and real time via web portal • Customer-tailored escalation procedures • “No excuses” approach isolates problems quickly and accurately, minimizing erroneous dispatches • Secure customer web portal • Performance monitoring, management, and reporting • Seamless integration with equipment support contracts • On-going configuration management and remote software upgrades • Service guarantees

  13. Black Box and Vanguard • Broadwing is working with Black Box and Vanguard to provide the highest-quality service support for customers: • Black Box (formerly NextiraOne) • Domestic CPE Services • Device procurement (CPE Kit List) • Hardware maintenance (break/fix) • Device configuration • Onsite installation services by qualified technicians • Vanguard • Management Services

  14. Largest independent Managed Services provider 40+ years of networking experience 20+ years managing clients’ IT infrastructure 350 clients, 60,000 managed devices World-class NOC/SOC Equipment vendor agnostic Transport carrier agnostic Approximately 90 technicians with certifications across multi-vendors and technologies ISO 9001 Certified, Subscribe to ITIL and ETOM’s Vanguard At A Glance

  15. Vanguard Staff Demographics • Implementation Org. • 6 Project Implementation managers • 3 Project Planner/scheduler • 12 System Integrators • 4 NOC Integrators • NOC techs • 60 1st level • 14 2nd level techs • 3 3rd level techs • 10 Customer leads • 7 NOC support • Shift managers • Cisco Certifications: • CCNA • CCNP • CCIE • CCAI • Security Certifications • CSS1 • CSSP • CISSP • CCSA NG • CompTia

  16. MNS Benefits Summary • Benefits of Broadwing MNS include: • Single point of contact as the customer partner in managing the customer’s network • Flexible service options to fit the customer’s network and business needs • Reduced business disruptions through proactive detecting and minimizing issues on the network • Performance monitoring, management, and reporting • Decreased management and support costs • Achieve and maintain regulatory compliance • Ability to keep pace with changing networking technologies • Access to experience technicians

  17. Other Broadwing Managed Services • Broadwing offers customers the choice of other Broadwing Managed Services to assist customers in maximizing the performance and security of their networks. These services include: • Managed Security Services • Firewall, IDS/IPS, and Vulnerability assessments • Spam and Virus Protection • Denial of Service Detection and Mitigation

  18. Why Broadwing is Your Solution • Single point of contact as your partner in managing your network • Managed Network Service reduces business disruptions through proactive detecting and minimizing issues on the network • Best-of-breed partners ensure that you are getting premier services, all delivered via one provider • Combines a world-class network with technical expertise to enable you to keep pace with changing networking technologies • Direct access to technical experts and web-based tools, instill confidence in our services • Guaranteed service performance

More Related