Quality Assurance. Customers and governments want products that will meet the demands of the customers and deliver what they promise.
Customers will use these along with price to check value for the money.
Lean production worrying about quality is to make sure that a good system is in place before production starts. (in the old days businesses would try to find problems and solve them)is the process of reducing waste for a business to reduce costs. (important to recognize that waste takes many forms)
Types of waste
Methods of becoming Lean
Advantages of total quality culture