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EXCELSIOR TEAM WORKBOOK. Decisions and Notes for Modules 1 – 5. BSMART Business Simulation Management and Relationship Training. We Believe Employee engagement and satisfaction is the key to extraordinary client service .

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Excelsior team workbook

EXCELSIOR TEAM WORKBOOK

Decisions and Notes for Modules 1 – 5

BSMART Business Simulation Management and Relationship Training


Vision mission strategy the foundation of a business

  • We Believe

  • Employee engagement and satisfaction is the key to extraordinary client service.

  • There has been an historical misalignment of interests and incentives between the creators of significant wealth and the advisor in the traditional investment advisory and wealth management business models.

  • No single firm or advisor can effectively or efficiently serve all of the complex needs that very wealthy families have by the very complicated nature of their affairs.

  • Wealthy families have earned the right for their trusted advisors to invest time and human capital into their family office to ensure that all of their idiosyncrasies are focused on in every substantial partnership that they have.

MODULE ONE

Vision, Mission & StrategyThe Foundation of a Business


Your vision

Your Vision


Your mission

Your Mission


Your strategy

Your Strategy


Swot analysis

SWOT Analysis


Swot analysis1

SWOT Analysis


Initiatives and notes

Initiatives and Notes

Write down and agree on Strategyinitiatives in your firm and elect a “champion” for each initiative.


Growth building the firm

MODULE TWO

GrowthBuilding the Firm


Referrals

Referrals

Who are you referring?

Who is the professional and what is the occupation you are referring to?

Why did you refer this particular professional?

How did you describe the professional?

What reason did you use for making the referral?

How do you expect the other person to react to the referral?


Cpa firm potential

CPA Firm Potential

Have you referred clients to them?

Have they referred you to an advisor?

Have you discussed your investments with them?

Have you talked to them about financial planning?

Why or why not?


Ideal profile

Ideal Profile


Initiatives and notes1

Initiatives and Notes

Write down and agree on Growthinitiatives in your firm and elect a “champion” for each initiative.


Staffing and compensation attracting retaining and organizing talent

MODULE THREE

Staffing and CompensationAttracting, Retaining and Organizing Talent


Organizational chart

Organizational Chart

Ronda Hagart-Frazier

Chair

Chris Arola

Chief Executive Officer

Nathan Donovan

Investments

Mikey Prescott

General Counsel

Sergio Garcia

Accounting/Tax

Julian Chavez

CIO

Chad Dawson

Relationship Management

Accountants

Investment Analysts

Relationship Managers

Bookkeepers

6 – Staff Level Employees

Accountants and Bookkeepers will be laid off


Compensation philosophy

Compensation Philosophy


Initiatives and notes2

Initiatives and Notes

Write down and agree on Human Capital initiatives in your firm and elect a “champion” for each initiative.


Operations and technology

MODULE FOUR

Operations and Technology


Role of operations

Role of Operations


List and documents services

List and Documents Services

Available

Scalable

Attainable

Sustainable


List and documents services1

List and Documents Services

Available

Scalable

Attainable

Sustainable


List and documents services2

List and Documents Services

Available

Scalable

Attainable

Sustainable


List and documents services3

List and Documents Services

Available

Scalable

Attainable

Sustainable


List and documents services4

List and Documents Services

Available

Scalable

Attainable

Sustainable


List and documents services5

List and Documents Services

Available

Scalable

Attainable

Sustainable


List and documents services6

List and Documents Services

Available

Scalable

Attainable

Sustainable


List and documents services7

List and Documents Services

Available

Scalable

Attainable

Sustainable


List and documents services8

List and Documents Services

Available

Scalable

Attainable

Sustainable


List and documents services9

List and Documents Services

Available

Scalable

Attainable

Sustainable


List and documents services10

List and Documents Services

Available

Scalable

Attainable

Sustainable


List and documents services11

List and Documents Services

Available

Scalable

Attainable

Sustainable


Initiatives and notes3

Initiatives and Notes

Write down and agree on Operations initiatives in your firm and elect a “champion” for each initiative.


Financial management making the numbers work

MODULE FIVE

Financial ManagementMaking the Numbers Work


Financial management

Financial Management

*The Financial Worksheet is a separate Excel file.


Initiatives and notes4

Initiatives and Notes

Write down and agree on Financial initiatives in your firm and elect a “champion” for each initiative.


Initiatives accountability

Initiatives & Accountability


Initiatives and implementation

Initiatives and Implementation

*The Accountability Spreadsheet is a separate Excel file.


Spreadsheets and handouts

APPENDIX

Spreadsheets and Handouts


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