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How to Grab the Low Hanging Fruit?

How to Grab the Low Hanging Fruit?. Guidelines for Mechanics and Managers on Fatigue Countermeasure Training. World Aviation Training Symposium. Katrina Avers, Ph.D. Bill Johnson, Ph.D. Erica Hauck, M.S. April 27-29, 2010. fatigue. Talking Points. Is Fatigue a Concern in MX Operations

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How to Grab the Low Hanging Fruit?

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  1. How to Grab the Low Hanging Fruit? Guidelines for Mechanics and Managers on Fatigue Countermeasure Training World Aviation Training Symposium Katrina Avers, Ph.D. Bill Johnson, Ph.D. Erica Hauck, M.S. April 27-29, 2010

  2. fatigue Talking Points • Is Fatigue a Concern in MX Operations • Current R&D for Maintenance Fatigue • Steps to an Effective Fatigue Training Program • Organizational Implications • Training Limits • Next Steps (after training) • Available Resources

  3. Is Fatigue a Concern in MX Operations? Field Study of Aviation Maintenance Technicians (Johnson et al., 2001) Average Sleep = 5:05 *Data from about 20,000 hours of Actigraph

  4. Is Fatigue a Concern in MX Operations? • National Transportation Safety Board (NTSB) • Reduce accidents and incidents caused by human fatigue in the aviation industry (NTSB Most Wanted) • Review the issue of personnel fatigue in aviation maintenance; then establish duty time limitations consistent with the current state of scientific knowledge for personnel who perform maintenance on air carrier aircraft (A-97-71) • Federal Aviation Administration (FAA) • The aircraft maintenance work environment is a leading problem area for high levels of physical and cognitive fatigue (FAA Fatigue Conference, 2008)

  5. “I have been a lead mechanic for over 25 years for the airlines. Have I ever worked tired …or seen others work tired when they shouldn't have? Yes. Do other mechanics, leads and management know about it? Yes. Have mistakes been made due to fatigue? Yes... When errors are made we catch them and repair them and press on with the job….” An Example from Industry

  6. Current R&D for Maintenance Fatigue • Multi-disciplinary workgroup • Develop integrated, scientifically-based, practical solutions • Short-term (Low Hanging Fruit) • Long-term

  7. Steps to an Effective Training Program • Motivate the learner • Help the learner diagnose their challenges • Empower the learner with knowledge to overcome challenges • Reinforce the learning

  8. Step 1 - Motivation: What’s in it for me? • INDIVIDUAL • Improved quality of life • Increased average sleep times • Fewer physical illnesses • COMPANY • Reduced absenteeism • Reduced turnover • Reduced morale problems • Fewer accidents and injuries

  9. Step 1 - Motivation: What’s in for me?

  10. Step 2 - Diagnosis: Is fatigue an issue for me? • Most people overestimate their sleep • Several methods to improve diagnosis • Sleep diary • Symptom checklist • Supplemental incident form

  11. Sleep Diary Bed Time Wake Time Caffeine Awakenings

  12. Symptom Checklist

  13. Supplemental Incident Form Commute Time Work Schedule Recent Sleep Typical Sleep Naps

  14. Step 4 – Reinforcement: Promoting Fatigue Awareness at Work • Utilize international attention to fatigue in aviation to improve awareness and reinforce training • Utilize available fatigue awareness materials • Calendars • Newsletters • Posters • HFPS

  15. FREE MX Fatigue Awareness Posters Click on icon to get FREE posters. Fatigue Awareness Materials Calendar Newsletter HFPS Posters

  16. Organizational Implications • Training is the first step toward addressing job-related fatigue • Knowledgeable employees are more likely to embrace change if they understand and recognize the effect of fatigue • Manager training must include guidance on: • How to develop science-based schedules • How to allocate tasks when fatigue is a concern • How to continually evaluate fatigue-related safety

  17. Training Limits • Fatigue countermeasure training is a low-hanging fruit with substantial benefits, but • it has its limits • it cannot extend human physical and mental capabilities beyond design limits • Training is a first step in active fatigue risk management

  18. Future Plans for MX Fatigue Workgroup • Training program for supervisors • Review of fatigue modeling and scheduling tools • Return-on-investment assessment for fatigue management interventions • Operational handbook • Instructions for implementing a fatigue risk management system • Tools needed for implementing a fatigue risk management system

  19. Current Available Resources https://hfskyway.faa.gov/hfskyway/fatigueHome.aspx • Fatigue Management Toolbox • News and Events • Education Materials • Publications/Articles • Regulations • Links • Questions/Help Shortcut at: mxfatigue.com

  20. Mr. Jay Hiles ASI-National Staff Specialist- Human Factors Email: John.J.Hiles@faa.gov Phone: (202) 385-6421  Principal Investigator Katrina Avers, Ph.D. Industrial/Organizational Research Psychologist Email: Katrina.Avers@faa.gov Phone: (405) 954-1199 Contacts Research Program Manager Glen R. Gallaway Maintenance Human Factors Research Program Mgr. Human Factors Research and Engineering Group, ATO-P Email: Glen.Gallaway@faa.gov Phone: (202) 267-3173 Sponsors Bill Johnson, Ph.D. Chief Scientific and Technical Advisor for Human Factors Email: Bill-Dr.Johnson@faa.gov Phone: (770) 458-7921

  21. Questions?

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