The Role of a BA in a Vendor Software Solution. Sharon Ashton Mathew Stordy. Agenda. Review Goals & Objectives Technology Decision & Purchase RFI/RFP Contracts/SLAs Building a Solution Requirements Design/Build Test/Train/Deploy Steady State Lessons Learned & Perspectives.
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Sharon Ashton Mathew Stordy
What is your Business Case?
You decide to buy new….
. . . Credibility is key
Area’s to watch
Vendor BA perspective…..every client brings a different
view of the SDLC, the vendor has to be flexible….The joint
team needs to look at the project and must agree to a
process that works for all
Usually through Client BA, Project Manager, or project
When designing and\or collaborating on a new software
solution, the vendor BA must consider the following:
The BA is a key expert in all the above decisions
“The Business Analyst function is critical to the success of any systems implementation. Their ability to understand the business process and systems design creates a more efficient process and improves the communication within the project.”
Executive Vice President and CIO SPARTA Insurance
CIO Chubb Commercial Insurance
“Many companies elect to strategically source or purchase systems/solutions from software vendors to address critical business needs. To ensure the needs of the business are truly met and mitigate project and financial risk, these companies rely heavily on the role of the Business Analyst.”
President of Insurity
“Replacing core systems within an insurance company can be compared to open Heart surgery, whereas consequences for getting it wrong can be devastating. The BA plays a significant role in ensuring the project's success helping the company realize the desired benefits: efficiencies, scale and/or improving customer service. Vendor BAs have the benefit of participating in multiple projects every year and can bring significant experience to any engagement. The quality of that BA to BA interaction between carrier and vendor corresponds directly into the quality and effectiveness of the project. Insurity considers the BA a significant and strategic role which drives our ultimate success as a trusted partner to our customers.”
President of Adaptik
“BA's are our most valuable form of risk management for a project. Their natural analytical capabilities, vast domain expertise and rich experience conducting multiple software implementations enables them to very quickly ascertain the key project risk factors that will be impediments to the project’s success. They recognize customer staffing/skill gaps, missing requirements, and unrealistic implementation time expectations, as well as issues related to our ability to execute our tasks within the project. This allows us to engage the customer in discussions regarding the projects potential risks early in the project avoiding costly mistakes.”