International Conference on Critical Infrastructure Protection Helsinki 4-5 October ‘07

1. International Conference on Critical Infrastructure ProtectionHelsinki 4-5 October ‘07 ‘Future partnerships in critical Infrastructure protection’ Charles Gadomski Mark Lewis London Underground

2. Life Without Metros

3. Life Without Metros

4. London Underground Dimensions

5. London Underground Dimensions

6. Crime on London Underground • Low crime environment • Controlled space • 18500 notifiable crimes in 2006 • A crime every 58000 passenger journeys • Crime down by 2.1% whilst passenger numbers up by 5%

7. Customer perceptions • Perception of safety and security on trains and stations is improving • Highest concerns are about smoking, graffiti and fare evasion • Fear of crime is an important concern • Broken windows theory

8. Crime and Personal Security • Reassurance policing • Crime reduction team • Crime and disorder strategy • Designing out crime • Crime / terrorism overlap

9. Experience of terrorism before 7th July 2005 • Irish Republican • One fatality • International terrorism

10. Our response to threat of terrorism (1) • Risk assessment • Intelligence awareness • Levels of risk • British Transport Police • Employee presence, vigilance, response • Design standards • CCTV • Customer awareness

11. Our response to threat of terrorism (2) • Security checks • Security programmes • Contingency plans • London Resilience Forum • Resilience of critical infrastructure • Management of unattended items

12. Specialist response • HOT • BTP Specialist response • Explosives • Chemical • Biological • Radiological

13. Events of July 7th 2005

14. Network recovery • 85% of services restored • Service Director appointed to lead recovery operation • Remaining 15% by 4th Aug • Customer numbers recover by mid September 2005

15. Lessons learned from 7/7 • Contingency plans functioned well • Recovery plan was effective • Communication from sites • Bulk supply of early first aid • CCTV data gathering • Other agencies

16. Longer term responses (1) • Continue with pre 7/7 Security improvement plan remains valid • Continue with Security risk management system • PPP £70m over 5 years • PFI • £60m policing costs, +10% since 7/7

17. Longer term responses (2) • Passenger screening trials • Continue to work with Government and International community • Emergency equipment • Train design • Video detection systems

18. Critical success factors • Identify, assess, prioritise, plan, implement, test • Combination of prevent and prepare • Triggers of attack • Evacuation • Customer and staff awareness • Work with others • Early recovery • Managing disruption

19. Disruption July 05 9/11 anniversary Aviation threat Radiation alert 9/11 anniversary Aviation alert

20. Disruption – perception of terrorism

21. Partnership - People / Technology • “the big lesson for us is to invest in your staff, rely on them; invest in technology but do not rely on it” • Tim O’Toole – LU Managing Director – November 2005

22. Infrastructure Security Group • Aims : ‘Improve real and perceived customer personal security & safety’.. • ‘Social inclusion as opposed to Social exclusion’.. • ‘LU will reduce customer fear of crime and perceived lack of personal security and reduce actual risk of crime through’..

23. How do we achieve this? • Partnership approach • Stakeholder engagement • People engagement • Through management of our asset condition – to provide a controlled environment.

24. Partnership Approach LU Operational Security TfL Crime and Disorder LU Customer Services Communications Infrastructure Co’s Police Government Strategy Owner: LU Strategy & Service Development Engineers Contracts/Legal LU Operational Upgrades Other Suppliers National Rail

25. Infrastructure security strategy • Encroachment map – level 1 • Cable theft • Vandalism • Stone throwing • Trespass • Track damage • Graffiti • Based on crime statistics

26. Track Encroachment

27. What did a risk are look like

28. What did a risk area look like

29. Benefits of partnership • Business case can identify and consolidate all benefits for all parties – joint funding. • Trespass mitigation • Cable theft – delays to customers • Malicious Damage • Loss of life and injury • Graffiti damage

30. The Future – a growing infrastructure

31. 2012 Olympics

32. Investment

33. Vision To be a world class Tube for a world class city Strategy To combine a reliable train service with the high standards of customers care that are part of our heritage Challenge To keep London moving in a safe and secure environment