Human Services Agency County of San Mateo smchsa

1. Human Services Agency County of San Mateo www.smchsa.org San Mateo County Human Services Agency “Strategic Plan (2008-2013) and Agency Accreditation” Presented to: San Mateo County Board of Supervisors By: Beverly Beasley Johnson April 22, 2008

2. A culture of excellence that fosters community connections and greater well-being for all ______________________ San Mateo County Human Services Agency: Strategic Plan 2008-2013

3. Practice Excellence … San Mateo County COUNTY SHARED VISION 2025 H.S.A. STRATEGIC PLAN: 2008-2013 COUNTY OUTCOME BASED MANAGEMENT H.S.A. QUALITY IMPROVEMENT & ACCREDITATION Linking it all together … Why We Can Make a Difference

4. HSA Strategic Plan: 2008-2013 Why a Strategic Plan? *Listen & Respond to Community *Renew Our Mission, Vision, Values *Set New Directions *Maintain and Increase Organizational Capacity

5. Agency Accreditation Why “COA” Accreditation? A Standards-Based Strategy to: *Achieve our mission *Increase our capacity *Measure and Validate our quality

6. Measurable, Effective Service Delivery Strong Administration and Management Practices Community ● Integrity ● Achievement Accreditation Standards 795 COA standards apply to H.S.A. Almost 10,000 pages of documentation

7. SERVICE NEEDS ACCESS TO AGENCY SERVICES AGENCY VISIBILITY IN COMMUNITIES Future of H.S.A. TARGET LIMITED RESOURCESBASED ON NEED CUSTOMER SERVICE CULTURAL & LINGUISTIC RESPONSIVENESS Call to Action: Community

8. MANDATES & FISCAL SANCTIONS FISCAL UNCERTAINTY HIGH COST OF LIVING Future of H.S.A. CHANGING DEMOGRAPHICS DISPROPORTIONALITY SUSTAINABLE EMPLOYMENT Call to Action: Policy Issues

9. Every child, adult, and family lives in a safe, healthy, thriving community Vision Assist individuals and families to achieve economic self-sufficiency, promote community and family strength, and work to ensure child safety and well-being Mission • Collaboration • Learning practices • Excellence in providing quality human services • Accountability • Respect Values Vision, Mission, Values

10. Culture Child & Family Well Being Self- Sufficiency HSA Strategic Plan Internal Agency Capacity Community Well Being Strategic Goals: 2008-2013 • Create a Proactive Agency Culture to Achieve Vision & Outcomes for Customers, Community, & Staff • Promote Greater Self-Sufficiency among Most Vulnerable Residents • Maximize Child, Youth, & Family Strength, Well Being, & Lifelong Stability • Foster Community Well Being; Integrated Strength-Based Prevention & Early Intervention Services • Facilitate Improvements in Agency Capacity to Support Better Services

11. Culture HSA Strategic Plan Agency Culture • External Environment • Recognized for leadership, caliber, integrity • Visible & embedded in communities • Accountable & financially viable • Internal Agency Culture • Staff shares ownership in creating solutions • Progress & quality monitoring of outcomes • Process & systems improvements that reflect best practices & evidence-informed standards

12. Greater Self-Sufficiency Self- Sufficiency HSA Strategic Plan • Employment • Increase participation in CalWORKs Welfare to Work employment activities • Health Care • Increase enrollment and retention in the Medi-Cal program • Food Security • Increase enrollment and retention in the Food Stamp Program

13. Child & Family Well Being HSA Strategic Plan Child, Youth, & Family Well Being • Child Safety • Children do not suffer recurrence of abuse • Children are safe in out of home care • Permanency • Children do not re-enter the system • Timely adoptions for children in foster care • Placement stability for children in foster care • Well Being • Social workers meet w/foster children monthly • Equitable Outcomes • Equitable outcomes for children of color in the child welfare system

14. HSA Strategic Plan Community Well Being Community Well Being • Targeted Communities • Residents know how to get help in their own communities before needs escalate • Residents access services to address their basic needs • H.S.A. contributes to local prevention & early intervention continuums of care • H.S.A. Consumers • Feel their initial meetings with us are welcoming, strength-based, linguistically & culturally responsive • Report that staff help them to navigate the system • Report their basic needs were met • Exit equipped w/menu of community supports

15. HSA Strategic Plan Internal Agency Capacity Internal Agency Capacity • Human & Information Capacity • Leadership has the knowledge & information they need to be effective • Training results in improved client/customer service • Financial & Physical Capacity • Financial management practices are in compliance • Resources maximized by creative revenue enhancement & cost reduction activities • Customer Service • Staff & community partners are aware of Program Support policies & services • Staff & community partners say Program Support helped them navigate County systems to get their needs met

16. MISSION ASSIST INDIVIDUALS & FAMILIES TO ACHIEVE ECONOMIC SELF SUFFICIENCY PROMOTE COMMUNITY & FAMILY STRENGTH ENSURE CHILD SAFETY & WELL BEING VALUES Collaboration Learning Excellence Accountability Respect VISION EVERY CHILD, ADULT, and FAMILY LIVES in a SAFE, HEALTH, THRIVING COMMUNITY Culture Child & Family Well Being Self- Sufficiency HSA Strategic Plan Internal Agency Capacity Community Well Being Human Services Agency County of San Mateo www.smchsa.org Our Commitment

18. Culture Child & Family Well Being Self- Sufficiency HSA Strategic Plan/COA Internal Agency Capacity Community Well Being Human Services Agency County of San Mateo www.smchsa.org THANK YOU