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2-1-1 Disaster Data Management System AIRS Conference – New Orleans

2-1-1 Disaster Data Management System AIRS Conference – New Orleans. May 23, 2012. Presenters. Ji Sun Lee Dept. of Homeland Security Director Community Preparedness & Resilience Program. Tino Paz United Way Worldwide Manager, 2-1-1. Linda Daily United Way Worldwide

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2-1-1 Disaster Data Management System AIRS Conference – New Orleans

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  1. 2-1-1 Disaster Data Management SystemAIRS Conference – New Orleans May 23, 2012

  2. Presenters Ji Sun Lee Dept. of Homeland Security Director Community Preparedness & Resilience Program Tino Paz United Way Worldwide Manager, 2-1-1 Linda Daily United Way Worldwide Director 2-1-1 & Disaster Services AIRS Conference – New Orleans

  3. Workshop Objectives • Session II • Engage in work that builds consensus for 2-1-1 DDMS data schema and protocols and 2-1-1 network preparedness • Session I • Introduce nationwide 2-1-1 Disaster Data Management System • Provide an opportunity to offer feedback Objectives

  4. The Federal Communications Commission Ruling “We believe that the Information and Referral Petitioners have shown a public need exists for an easy to use, easy to remember N11 code to efficiently bring community information and referral services to those who need them, providing a national safety networkfor persons to get access readily to assistance.” July 21, 2000 Where did the idea of a 2-1-1 DDMS come from?

  5. 2-1-1 & Disasters Can you name the event?

  6. Experience of the 2-1-1 network in disasters 9/11 2004 Florida hurricanes 2005 Katrina, Rita, Wilma 2008 Mid-West Floods California, Colorado, Texas wildfires Gustav, Ike and all the rest Washington snow and floods 2-1-1 services have been consistently called to action in response to all types of disasters • Economic Crisis • North Dakota, Florida, Nashville, Rhode Island • Oklahoma tornados • H1N1 – CDC Guidance • Foreclosure Crisis • 2011 Tornadoes, Floods, Wildfires, Hurricanes, Winter storms Where did the idea of a 2-1-1 DDMS come from?

  7. Texas A&M Research In 2008, Dr. Sherry Bame (Texas A&M) with the support of her students, the 2-1-1 Texas system, DHS & others set out to understand in detail what they could find out about “2-1-1 Calls for Unmet Disaster Needs in Texas: Katrina-Rita, 2005” Sample maps provided on next slide Where did the idea of a 2-1-1 DDMS come from?

  8. Specific Types of Unmet HOUSING Needs by Location in Texas, Fall 2005 SHELTER DISABLED / ILL REHABILITATION HOUSEHOLD GOODS

  9. DHS: Why invest in a 2-1-1 Disaster Data Management System Initiative? • DHS Budget Priorities • Continuing support • Future Directions Concept of Operations funded by Department of Homeland Security

  10. 2-1-1 Pilot Site Research & the Concept of Operations 2-1-1 Pilot Site Locations • Bryan/College Station • Cedar Rapids • Houston • Los Angeles • Tampa • Texas I&R Network (state) • New Jersey (state) • New York City • Omaha, NE (state) • Orlando • San Diego With DHS’s continued support, Dr. Bame then enlisted the support of United Way Worldwide’s 2-1-1 experts. Dr. Bame & Tino Paz, from UWW, first surveyed and then visited a cross-section of 2-1-1 services with previous disaster experience. Where did the idea of a 2-1-1 DDMS come from?

  11. What is the primary mission or purpose of 2-1-1 DDMS? • Nation-wide access to 2-1-1 disaster data as close to real-time as possible (operational) • 24/7/365 readiness of the 2-1-1 network for disaster response (operational) • Development of standardized caller & resource data elements (support) • Development of disaster management protocols for the 2-1-1 network (support) • Formal integration of the 2-1-1 network in all phases of disasters with appropriate external partners (support) 2-1-1 Disaster Data Management System

  12. What is the primary mission or purpose of 2-1-1 DDMS? • Nation-wide access to 2-1-1 disaster data as close to real-time as possible (operational) 2-1-1 Disaster Data Management System

  13. What is the primary mission or purpose of 2-1-1 DDMS? • 24/7/365 readiness of the 2-1-1 network for disaster response (operational) 2-1-1 Disaster Data Management System

  14. What is the primary mission or purpose of 2-1-1 DDMS? • Development of standardized caller & resource data elements (support) 2-1-1 Disaster Data Management System

  15. What is the primary mission or purpose of 2-1-1 DDMS? • Development of disaster management protocols for the 2-1-1 network (support) 2-1-1 Disaster Data Management System

  16. What is the primary mission or purpose of 2-1-1 DDMS? • Formal integration of the 2-1-1 network in all phases of disasters with appropriate external partners (support) 2-1-1 Disaster Data Management System

  17. 2-1-1 DDMS – Main Components • Suite of Data Management Tools • Data Commons • Data Exchange • Data Dashboard • Extension (Warm) Centers • Nationwide Coordination Main features and functionality provided by 2-1-1 DDMS

  18. Suite of 2-1-1 Data Management Tools 2-1-1 Data Commons a feature-rich data warehouse for storing and managing these two invaluable datasets in times of disaster. 2-1-1 Data Exchange suite of technical methods and approaches to automating, as much as possible, the processes of gathering the caller and resource data generated by I&R software. • 2-1-1 Data Dashboardas the primary presentation layer of the data stored and managed by the 2-1-1 Data Commons. Main features and functionality provided by 2-1-1 DDMS

  19. Current Capabilities All the I&R software systems have some basic capability to produce reports. Current State

  20. 2-1-1 DDMS: 2-1-1 Data Exchange Remote Access to I&R Software In House Systems Web-basedI&R Software • Internet not required for software • Internet used to access software remotely (not browser-based) • Browser-based software on the internet Three typical software environments with which 2-1-1 DDMS will need to interface. Typical software environments

  21. Caller Data Items • Agency Information – info on the call handling agency • Disaster Information – info on the specific disaster event • Time Information – auto-populated info on date, time & duration of call • Caller Information – caller identifying info; hidden in aggregated reports • Location Information – info caller location and/or destination • Demographic Information – critical demographic info, age range, household size, etc. • Economic Information – caller’s economic status (i.e,, employment, income, etc.) • Need Information – specific need for which caller is seeking assistance • Referral Information – referrals provided to caller Caller Data Elements

  22. Resource Data Items • Contact Information –agency name, contact, phone, etc. • Timing of Service Delivery – hours of operation; availability of services • Eligibility Criteria – requirements for receiving the service/resource • Jurisdiction – geographic scope of the service/resource availability. • Organizational Affiliations – entity’s relationship(s) to organizations. • Needs and Services – classifications based on the 2-1-1 taxonomy • Special Populations Served – info related to targeted groups • Disaster-related Services and Programs – info about unique characteristics of the service/resource as it pertains to disasters. Resource Data Elements

  23. Future Capabilities With 2-1-1 DDMS participating 2-1-1s are able to provide closer to real-time access to data for external partners, allow for dynamic, ad-hoc queries as well as ensure a more consistent presentation. Future Capabilities

  24. 2-1-1 DDMS Additionally, with 2-1-1 DDMS, designated 2-1-1 Extension (Warm) Sites would be able to seamlessly support the 2-1-1 network while preserving all the benefits of real-time access, dynamic and consistent reporting. Future Capabilities

  25. 2-1-1 DDMS: Extension (Warm) Sites 2-1-1 DDMS envisions that somewhere between 6 to 12 Extension (Warm) sites are needed to provide 24/7/365 stand-by readiness to handle call surges, 2-1-1 service blackouts, and other potential scenarios that require an immediate increase in call handling and/or resource database management capacity. Criteria for the selection of Extension (Warm) site will be more stringent and demanding as well as tightly linked to deployment coordination requirements. Main features and functionality provided by 2-1-1 DDMS

  26. 2-1-1 DDMS: Nationwide Coordination Nationwide coordination would provide: • A single point of access for invoking and managing all aspects of 2-1-1 DDMS • Accountability and responsiveness to the 2-1-1 field and other key stakeholders (i.e., FEMA, EOCs, etc.) • Support for ongoing development of needed protocols, technical infrastructure, implementation coordination, training and outreach • The need to pursue resource development to ensure sustainability Main features and functionality provided by 2-1-1 DDMS

  27. In the Works… Next Steps • Technology Suite • Obtain educated 2-1-1 DDMS cost analysis and approach • Complete and disseminate standard data schema • Secure investors • Warm Sites • Build consensus on criteria for warm sites • Develop protocol for requests for Surge Assistance (mous) • Nationwide coordination • Establish governance and staff support • Develop business model for 2-1-1 DDMS

  28. For more information: • AIRS Style Guide • www.211us.org/documents/AIRS_StyleGuide.pdf • Resource Data schema • www.211us.org/documents/ResourceData.pdf • Caller Data Schema • www.211us.org/documents/CallerData.pdf • Executive Summary • www.211us.org/documents/ExecSumDDMS.pdf • Concept of Operations • www.211us.org/documents/DDMS.pdf • AIRS XSD • www.airs.org/i4a/pages/index.cfm?pageid=3363 Resources

  29. Thank you! May 23, 2012

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