Cohort 1A-C Coaching Call

1. Cohort 1A-C Coaching Call July 2, 2014 Facilitators: Lisa Carhuff Kathy McGowan Joyce Reid

2. WELCOME and Introductions

3. Sense of Urgency • A sense of urgency is the attitude and process of treating key or personal matters as if one's life depended on it. It is determination to stay focused on results and deadlines until the task or project is completed. • “Perfection is not attainable, but if we chase perfection we can catch excellence.” Coach Vince Lombardi

4. Patient and Family Engagement Best Practice Implementation –

5. Leadership Best Practice Implementation – An Implementation Suggestion • “Planning for your Discharge” Booklet • Use of this booklet during the admission process meets the intent of PFE Element 1 • The Centers for Medicare & Medicaid Services has prepared this list for patients and their caregivers preparing to leave a hospital, nursing home or other care setting. Order direct from CMS: • Direct Link to CMS Website • If new to the website; select: Create an Account • Request Publication Number 11376 • After the account is approved your order will be shipped – usually received within 1 week.

6. Sharing Success Stories and Support for Struggles • Hospitals who have achieved success in Patient and Family Engagement/Leadership best practice implementation? • Any questions of the group on how to approach challenges?

7. Vulnerable Populations: Eliminate Health Disparities Vulnerable populations are defined as those who may need adjusted service because of (including but not limited to): disability status, income (payor status), race, ethnicity, language, religion, sexual orientation, veteran status, or poor access to health care services.

8. AHA Diversity and Disparities 2013 Benchmark Study

9. Developing systems for addressing vulnerable populations • Collection and Use of Data • Benchmark gaps in care/Detection of variations in care delivery • Clinical Quality Indicators • Medical Error • Hospital Readmission • CMS Core Measures • Cultural competency/training components • Available language services • Family/Community interactions • Religious beliefs affecting healthcare • Diverse health beliefs • How do you measure the effectiveness of the training – the adequacy of the services provided? • Voice of the patient/diversity on patient advisory committees

10. Sharing Success Stories and Support for Struggles • Hospitals who have achieved success identifying and addressing vulnerable populations? • Any questions of the group on how to approach challenges?

11. Cohort 1 – Safety Across the Board • Share additional successes on any HEN Topic • Best Practice Implementation questions? • Any questions/comments regarding measures?

12. Sense of Urgency • What actions will you take to adjust your improvement process based on what you have heard? • What can the HEN do to support your efforts?

13. Upcoming Events • Next Cohort Coaching Call:August 6 , 2014 • Data Submission – May Data Due July 15: • ADE’s including INR, BG, and Opioids • Falls with injury • VTE-6 (due once a quarter) • HAI (if not submitting via NHSN) • EED if applicable • TeamSTEPPS training July 8-10, 2014 GHA Education Center, Marietta • GHA Summer Meeting July 8-10, 2014 • Enhancing Caregiver Resilience: Burnout & Quality Improvement July 29, 2014 • Center for Rural Health Summer Meeting August 12-15, 2014

14. EVALUATION Remember Complete the evaluation for today’s Cohort 1 Coaching Call!