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User Centered Design

User Centered Design. David Lindahl Director of Digital Library Initiatives University of Rochester Libraries. Agenda. Common Usability Issues User Centered Design Roles Activities Technologies. Common Usability Issues. Priorities Search Interfaces Technology revealed Authentication.

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User Centered Design

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  1. User Centered Design David Lindahl Director of Digital Library Initiatives University of Rochester Libraries

  2. Agenda • Common Usability Issues • User Centered Design • Roles • Activities • Technologies

  3. Common Usability Issues • Priorities • Search Interfaces • Technology revealed • Authentication

  4. What is User Centered Design? • Create “usable” user interface • Reduce need for teaching, help, and manuals • Uncover and address unmet needs • Follow a process • skill sets • responsibilities • artifacts • testing • Iterative

  5. What do we believe? • Web design: • a job for librarians • not committee work • cross-disciplinary work • requires ongoing commitment • Website is for doing, not teaching • Library technologies are not inherently user-centered

  6. Design by Committee Committee

  7. Content Content Content Design Usability User Centered Design Process

  8. Who (skills and experience) Content • Librarians • Staff Design Usability • User interface design • Visual design • Web design standards • Usability Testing Methods

  9. Content Content Responsibilities: Content • Manage overall project • Provide progress reports • Select products, work with vendors • Research the possibilities • Define key tasks • Raise issues

  10. Tasks  Key Tasks Task: What did the user come to your website to try and accomplish? • Find a book by keyword, author, or name • Find articles by topic or citation • Find course reserves • Find a journal by title • Find non-book material • Find remote access instructions* • Renew my materials • Check my fines • Find hours

  11. Design Responsibilities: Design • Create designs • Initial design prototype in response to key tasks defined by content • Subsequent iterations – response to issues and usability • Document issues and respond • Create site style guidelines

  12. Design Iterations Iteration 3 Iteration 1

  13. Design Iterations Iteration 116 Iteration 37

  14. Design Iterations Iteration 126 Iteration 188

  15. Issue-Response Table

  16. Style Guidelines Page Editors’ Checklist

  17. Usability Responsibilities: Usability • Choose appropriate test • Perform tests • Report results back to design and content • Guide key task process Jeffrey Rubin, Handbook of Usability Testing (New York: John Wiley & Sons, Inc., 1994).

  18. Select appropriate test

  19. What is needed? • Commitment from library administration • Staff Support • Time • Resources • Staff time • New staff • Technology • Training LITA Regional Institutes: http://tinyurl.com/o34q9

  20. Create a usability group • Train on usability techniques: card sort, mental model/key task creation, heuristic, and assessment • Practice • Testing • Writing up findings

  21. Create the design role • One or two people maximum • People who work very well together • Begin work on page structure, site organization and hierarchy, site template • Create site style guidelines draft • Create an issue-response process with document templates

  22. Create one or more content groups • Brainstorm content group charge • Select group members (don’t include people who are in the design or content groups, they already have a defined role in the process) • Select a time period – group should disband at the end • Set goals (two design iterations and rounds of testing, or 3 out of 5 test subjects – undergrads - able to find an article without help)

  23. How • Content group – defines key tasks (guided by usability group) for the site of for the section • Design group – creates a design that supports accomplishing the key tasks (gives to usability) • Usability group tests the design with users, based on the key tasks • Deliver design/wireframe and usability results to content group • Content Group - Identify additional content group issues • Deliver content group issues and usability results to design group for next iteration (iterate, don’t debate) • Go to step 3

  24. Technologies • Researcher Pages • GUF = Getting Users to Full-text • CUIPID = Catalog User Interface for Prototyping and Iterative Development

  25. Researcher Pages

  26. Researcher Pages

  27. GUF • OpenURL Resolver created at Rochester • Replaces link menu • Works with databases, and metasearch • Automatically takes the user to the best available resource (one of these): • Full-text online (in HTML or PDF) • Catalog record (for items available in print) • Interlibrary loan pre-filled-in request form

  28. CUIPID 3

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