Transformational Local IT Services provider Driven by Passion & Empowered Employees

1. Solution Champ (Security) DQ Channels Top Solution Provider DQ Channels Honoree – Channel World Premier 100 Best Under a Billion Forbes Best Managed Service Provider CRN Best Service Provider DQ Channels Transformational Local IT Services provider Driven by Passion & Empowered Employees Introduction

2. Allied Digital – Who We Are • Born in 1984 with IT Infrastructure DNA • Over 3,500+ Skilled, Certified & Passionate IT Professionals • Operate 190 Locations, 35 Countries Across the Globe • One-Stop Business Partner for Enterprise & Business IT • ITIL / ITSM Certified Service Delivery Processes, Framework, Tools and Technologies • Revenues over USD $200M • YOY EBITDA Growth of 50% • EPS and Revenue Growth of More Than 25% • 110,000+ Sq. Feet Delivery Facilities (2) in CA, USA; More in India • ISO 20000-1:2005; ISO 27001 : 2005 Certified Development Center, NOC & SOC Honoree – Channel World Premier 100 Best Under a Billion Forbes Solution Champ (Security) DQ Channels Top Solution Provider DQ Channels Best Managed Service Provider CRN Best Service Provider DQ Channels 2

3. Technology Partners

4. 10 Reasons Why Allied Digital - Benefits • Entered into US market through an acquisition of US Services company – Sensitive to local culture – Less than 2% H1 Visa holders or landed resources • Infrastructure Services is our DNA and we are very easy to work with • Matured & DR enabled Global delivery centers in (1) Gardena, CA USA (2) Rancho CA USA (3) Mumbai India & (4) Pune India • Small enough to care and big enough to deliver – we cater to 10 of the F100s • Field Support Services ability across the globe • Designated Hyper-care team for crisis management • Strength in technology ; services driven approach and empowered employees • Transparency and Flexibility in engagements • Very creative, innovative and localized HR practices • In-house developed Industry standard Tools platform (ADiTaaS)

5. 6 Sides of - Our Core Offerings ADiTaaS ADiUser ADiInfra IT Operations Tools Platform End User Compute Services Infrastructure Services ADiApps ADiCloud ADiPlant Application Services Cloud Services Large Deployments 5

6. Expanded - Offering Modules IT Operations Tools Platform End User Compute Services Infrastructure Services Application Services Cloud Services Large Deployments • ADiCube represents our modular, flexible and technology-neutral service offerings • Each side of the cube represents a major service offering – 6 Core offerings • Service offerings can be customized according to our valued customer requirements – Mix and match

7. Best of breed* ADiTaaS – ITSM & ITSA Different Modules ITSM Modules Available In Cloud & On-Premise Undergoing Pink-Verify Undergoing Exin-Accrediation ITSA Refers To IT Systems Assurance – Systems Monitoring , Patching, Management etc. Tools Falls Under This Category www.ADiTaaS.Com TRY NOW www.ADiTaas.ADiLearn.Com 7

8. Best of breed ADiUser – End User IT Services Entry Point to End User Incidents 300+ Languages 24 X 7 X 365 GSD in the Cloud MPS 1,000,000+ Incidents Per Year VDI VPro Activation BYOD Anti-Theft Programs 100,000+ User-Devices Managed OS Migration 98% of US Zip coverage Smart phone enabled workforce scheduling *Best of breed means we are providing this service to F100 8

9. ADiInfra – Enterprise Infrastructure Support 500,000+ devices Sourcing & “In-a-Box “ Design Virtualize & Transform DC Build/ Migrations Green IT Availability. Performance. Capacity Management DC Hosting Facilities In Irvine, CA and Las Vegas, NV 9

10. Best of breed ADiPlant • ADiPlant is 100K sq ft factory in Rancho Cucamonga, CA • Significant experience in deploying high volume systems to F100 customers 1M pcs receiving capacity • Flexibility to cherry-pick offerings according to customer needs • Differentiated Warehouse Online Tracking System (WOTS) • 10000+ images • Experts in Server, Storage and Networking Deployment in a rack for branch(Branch in a box) offices WOTS 100k Sq ft area According to state defined laws Deployment Project Mgmt Branch in a Box Consulting Services Capacity to do 20K Config. a month 200K pcs shipping an year Certified professionals 13

11. ADiInsight – System Integration Services Master System Integrator New In Americas 14

12. Target Operating Model – Campuses 4 Hours SLA – Dispatch NBD SLA Legend: Business Applications Out Of Scope for ADSL Infra Assets/ DB/ Middleware Business End Users Optional Services Shared/ Dispatch Team On Campus Dedicated L1 Support L2 Support L3 Support Cross Functional Services EVENTS 24X7 Monitoring & L1 Support Team (NOC) Service Desk English, Portuguese, Spanish Applications Operations LAB, DC - Hands & Feet Services Remote User Device Management Break-Fix IMAC Network (Voice & Data) Storage Backup Servers (Win, Ux, Linux) Database Support Customer/ Providers SMEs/Architects/ Application Maintenance & Support Team Tools Admins Training and KM Procurement Delivery Managers Compliance, Control, Security and Quality

13. Our Field Services Model Stakeholders End User Principal Partner Contact Center Allied Resources S U P P O R T G O V E R N A N C E Asset Lifecycle Management Services Logistics BF Config. Warranty MAC Tech Refresh Technology Portal Resources Call Management Scheduling Knowledge Base and SOP’s HR I TRG I PMO I ADMIN QA I Process I Technology Mobile SMS 3rd Party Integration Location 3rd Party Integration Shared Pool Survey Regional Dispatch Logistics Tracking Central Dispatch Dashboard “Comprehensive Service Delivery Model”

14. BFSI Retail/QSR Manufacturing/ Hi-Tech Government Pharma/ Healthcare Media /Telco/ Aviation/ Others Education Allied Digital Sample Clients – Strictly confidential

15. Allied Digital – Field Support Services

16. Case Study – Technology Research Company in NCal Challenges • About • Global Company with manufacturing facilities • spanning 3 continents • Rely on external service providers to run their • IT busines • Multiple service providers • High cost support model • Inflexibilit • Lack of transparency • Poor performance • Inefficient use of store managers time to trouble shoot issues across multiple vendors • Incumbent service provider failures (high • costs, inflexibility, lack of transparency, poor • performance) • Inefficient utilization of higher-level resources • Requires continues change and improvement • to processes and systems • Requires on-demand scalability • Global Company with manufacturing facilities • spanning 3 continents • Rely on external service providers to run their • IT business processes and infrastructure • Evolving business model and company • acquisitions • Approach • Began process auditing, implement system changes, and maintain and improve the Quality Management System • Regular Customer Satisfaction and NEFCR • reviews, pushed for tasks from other vendors • Rapid and scalable integration with customers • ever changing business needs • Results • Solid performance history = perfect choice • during 50% growth • Integrated customer survey system & • feedback audit process • Doubled overall FCR in a span of 18 months • (~30% to ~60%), Projected annual savings of $1.1M • Transitioned help desk from 3rd party provider

17. FS Case Study – Taco Bell About Yum! Brands, Inc. is a Fortune 500 corporation that operates or licenses Taco Bell, KFC, Pizza Hut, Wingstreet, Long John Silver's, and A&W restaurants. Worldwide revenues of $13B Taco Bell has ~4600 stores in US Challenges • Multiple service providers • High cost support model • Inflexibility • Lack of transparency • Poor performance • Inefficient use of store managers time to trouble shoot issues across multiple vendors • Approach • Worked to develop a Single Service Provider (SSP) model to drive efficiencies • Created a transparent cost model to help achieve clients cost reduction goals • Identified “best of breed” solution providers vs. manufacture services • Results • Single Source provider model pilot • Annual savings in the millions 25% of previous spent with multiple vendor model • Improved store build & rebuild times • Improved response time • Increased systems up-time • Increased per store sales revenue

18. GSD, NOC, SOC, RDMS Case Study – SCAG • About SCAG • 750+ Servers, 3 generations of SAN • 100 High Performance Workstations • Aging Infrastructure, Outdated Data enter • No DR • Objective – IT transformation and 5 year managed services contract (RFP) • Planning apps, DBs, Exchange, Sharepoint etc • Challenges • Insufficient documentation • Informal IT policies and procedures • Almost 24x7 active jobs • Non existent technology standards for procurement • Sub-optimal workstation usage • Complex provisioning for scalability • No security policy • Approach • Tools-based rapid discovery and CMDB update • Standardized PC patch and Antivirus management • Architecture optimization and DC move • Disaster Recovery with RPO/RTO of < 2hrs • Over-the-wire P2V of servers with low downtimes • Results • Improved IT value • Transformation - Data center hosted in state-of-the-art Las Vegas Super NAP • ITIL standards based Service Delivery • Improved service levels

19. NOC Case Study – Mindspeed • About Mindspeed Challenges • Incumbent contract had ended already • Lotus Notes environment undocumented and • out-of-support from OEM •    Mix of Blackberry, Sametime, Traveler, Domino • and Emailxtender servers • Servers running old OS versions • Semiconductor manufacturer • 550 employees around the globe • Undergoing IT Transformation • Mission critical Lotus Notes Environment • Approach • Facilitated transition for on-boarding • Minimized disruption of service • Performed “as-is” knowledge discovery • Results • Seamless transition from incumbent • ITIL standards based Service Delivery • Improved service levels

20. GSD, RDMS, NOC, Data Center Virtualization Case Study – Lone Star • About Lone Star • 500+ Servers, older SANs • 200+ restaurant locations, 3 regional offices • Dynamic IT due to stores closing/opening • Data Center in Tornado risk area (Wichita , KS) • Unpredictable cost, non-optimal resources pool • Exchange/AD, Sharepoint, databases, apps • Challenges • Almost 24x7 IT availability required • Due to PE acquisition, critical IT staff had left • No formal documentation • Out of warranty infrastructure with frequent outages • Aggressive PE optimization plan • No automated tools to push updates • Approach • Deployed specialist team • Service Desk live within 2 months • Mixed approach P2V using over-the-wire P2V and transition servers • Experienced managed services team sets-up new stores (store-in-a-box)/back house setup • Results • Improved IT value with Transformation • ITIL standards based Service Delivery • Improved service levels • Data Center moved to our Tier 3+ Irvine Co-lo • Built-in DR in Scottsdale, AZ • 100+ SOPs in use

21. GSD, NOC Case Study – Infinia • About Infinia • 2 locations – Kennewick, WA and Ogden, UT • Data center poorly setup • No IT staff left • No processes • Exchange/AD, Sharepoint, databases, apps • Challenges • Low funding from PE, IT budget cut • Due to PE acquisition, critical IT staff had left • No formal documentation • Out of warranty infrastructure with frequent outages • Aggressive PE optimization plan • Approach • Rapid discovery/reverse engineering • Cleaned-up server, AD setup • Improved reliability and uptime • Moved data center to Ogden • Optimized network, backup • Implemented managed services • Onsite Helpdesk Agent and Deskside Support • Results • Best practices based improvements • Improved services levels • Cost savings – 30%+ • Transitioned from in-house and 3rd party provider • Implemented GSD within 45 days • Developed SOPs • Staff Augmentation to replace outgoing IT management

22. Case Study: World’s Largest QSR PROFILE: Client is the world's leading global food service retailer with more than 33,000 locations in 118 countries. In India it is celebrating 15 years in food service retailing with a network of over 4500 restaurants nationwide SCOPE: Provide service to 4500 restaurants that include over 100,000+devices such as POS, desktops, HHOT, printers, Wi-Fi AP, & routers. Current projects include the roll out of MPLS and cashless setup across India. Client Benefits: No interruption to business or end users Single Vendor to take care of all IT support needs and meeting the SLA & service quality requirements Value added services during new store rollouts, such as site survey, staging, IT Audits, etc. Client Challenges: Required Nationwide Coverage Finding expertise in POS hardware & software installation and support Multiple contracts & differing SLA requirement with franchisees vs. corporate locations Developing a defined schedule and process for installs/ de-installs End users (restaurants) needed fast & quick service. Allied Digital’s Response: Direct support for all locations and upcoming new stores ADSL TSP of PANASONIC POS and also maintaining spares ADSL providing resources with expertise in New POS application ADSL performed a detailed study of the geographies and recommended a schedule based on efficient logistics ADSL provided same business day on-site technical support on break-fix

23. ADiBoard Transition Methodology Sales Sales + PMO + Operations Team Steady State Sales and Consulting Ongoing Operations Assessment Development Transition Operations • Entry Criteria: Business Requirement • Process: • Sales Due Diligence • Business Requirement • Understanding • Co-Create Solution • Finalize Statement of • Work • Exit Criteria: Executed SOW • Entry Criteria: Executed SOW or LOI • Process: • Operational Due Diligence • Project Kickoff Meeting • Develop Transition Project • Plan • Validate Statement of • Work • Establish Connectivity • Establish Facility • Readiness • Resource Initiation • Conduct Client Ongoing • Meetings • Design Process • Data Analysis and • Configuration • Exit Criteria: Transition Project Plan • Entry Criteria: Transition Project Plan • Process: • Implement Plan • Knowledge Transfer • Data Analysis • Develop/Update SOPs • Initiate Reporting • Demonstrate • Readiness • SLA Observance • Exit Criteria: Transition Completion Sign-off • Entry Criteria: Transition Completion Sign-off • Process: • Run IT Business • Monitor and Manage SLA • IM, PM, CM, SACM • Continuous Process • Improvement • Exit Criteria: N/A Each LOB Utilizes Respective Project Plans to Transition Service for Client Multiple Templates, Formats, SOPs 26

24. ADiBoard - Transition Organization Outsourcing Steering Committee Customer/ Incumbent/ ADSL Finance Contracts Legal Communications Human Resource Transition Lead Transition Lead Incumbent Transition Lead ADSL Svr / Storage Lead PMO Lead Customer PMO Lead ADSL PMO Lead Incumbent BU – 1 Lead Network Lead BU-2 Lead ADSL Transition Team Customer PMO Incumbent Transition Team Security Lead BU – 3 Lead Compliance Lead BU – 3 Lead Svc Mgmt Lead BU – 4 Lead Facilities Lead 27

25. ADiBoard - Transition Timeline Transition Start Minus 6 Weeks Date Date Week 6 Week 1 Week 16 ADiBoard SLA Excuse period ADSL Proposal Review Vendor Selection & Contract/ SOW Steady State Transition Start Business Case • Vendor to Vendor transition experience and methodology in place • Lead time from contract signing to transition start is 4 to 6 weeks • Transition not to exceed 8 weeks • Best effort to meet SLA’s during SLA excuse period • Expectations from Client management • SOPs/ Documents availability • Termination Assistance SOW with Incumbent • Escalation management 28

26. ADiBoard - Transition Project Management Office (PMO) • A list of tasks to be performed by the Allied Digital PMO during Project Transition will include: • Define project and transition implementation objectives. • Identify critical success factors. • Identify Key Personnel from Allied Digital and Client, including an Allied Digital • Project Manager. • Define roles and responsibilities for the project. • Establish processes for communication with Client. • Prepare Project Plan that defines in detail project tasks, responsibilities, • deliverables, and milestones. • Create a Project and Asset Data Repository in an open standard architecture. • Develop processes and procedures covering all tasks defined in the final • Statement of Work. • Develop formats for standard reports. • Transition processes and procedures to the ‘Steady State’ Operations team. • Memorialize all deliverables and documents. 29

27. ADiBoard - Transition and Risk Mitigation The primary principle of the transition strategy is to perform the transition without causing disruption to the Clients business. Allied has a standardized risk management process that is utilized as a starting point to define the risk management plan. Formal change control process instituted to minimize risk to the project, preventing scope creep or handling growth. Continually review any Client initiatives that impact transition, such as projects, growth, disaster recovery, and any regional or country specific initiatives or issues.

28. Allied Digital Contact Details: USSales@AlliedDigital.Net Phone: +1 855 858 2375 Thank you