Breakout Session # 514 Dave Theimer Assistant VP, Marketing NISH Date Tuesday, July 20

2. Streamlining the Performance Based Service Contracting Process Through the AbilityOne Program… Putting Disabled American Vets to Work Breakout Session #514 Dave Theimer Assistant VP, Marketing NISH Date Tuesday, July 20 Time 2:30pm – 3:45pm

3. Public Law Wagner-O’Day Act of 1938 for NIB Javits Amendment of 1971 added People with Disabilities Javits-Wagner-O’Day Act (41 U.S.C. 46-48c) Implemented through 41 CFR Chapter 51 and FAR Subpart 8.7 Committee for Purchase from People Who Are Blind or Severely Disabled (15 Members) Back to the Beginning…

4. The Javits-Wagner-O’Day Program is now called AbilityOne New name will increase awareness and better communicate the mission and program identity. JWOD/AbilityOne Updates

5. Program Structure President of the United States DOCDODAir Force Army Navy DOJ DOL ED GSA USDA VA Citizen Citizen Citizen Citizen Congress (Legal Authority) Committee for Purchase From People Who Are Blind or Severely Disabled Nonprofit Agencies Employing Persons Who Are Blind Nonprofit Agencies Employing Persons With Severe Disabilities

6. Committee Responsibilities • Oversee central nonprofit agencies (NISH & NIB) • Qualify non-profit agencies (NPAs) • Determine Suitability of Projects & Impact • Sets the “Fair Market Price” • Administer priority program • Control the “Procurement List” • Establish/Enforce Rules & Regulations under “The Law”

7. AbilityOne is Smart Business Quality Services & Products Fair Market Prices Long Term Partnerships/Relationships Ease of Contract Award and Administration In Step with Acquisition Streamlining Break to Taxpayers (Convert Tax Users Into Taxpayers) Reduced Entitlements New Taxpayers

8. Market Pricing - Services Committee for Purchase Established Price Pricing Memorandum No. 3 – Guideline Need Contracting Officer Concurrence Price Recommendation is Negotiable! Market-Based//Evaluate by Price Analysis Simplified Acquisition NISH Pricing Support to Contracting Officer Limited DCAA Involvement Simplified Annual Renewals

9. Program Management Support NISH assist with SOW/PWS PBSA Training & Implementation Price to Budget (Design-to-Cost) NISH – Contract Management Support (FAR Part42) Effective Teaming Full & Open Discussions Mission Focused Service Providers No Cost – No Obligation Proposals Provide innovative, timely and cost effective acquisition/business solutions for the Federal Government.

10. So… What is NISH? • Central Nonprofit Agency • NISH Mission: • Create Job Opportunities for Persons with Severe Disabilities. • Funded by program fee based on sale • of products and services.

11. Traditional AbilityOne Services • Custodial • Food Service • Grounds Maintenance • Postal Service Centers • Switchboard Operators

12. NISH Organization San Ramon, CA Pacific West Pacific West

13. Results of Recent Studies

14. Janitorial/Custodial • Grounds Maintenance • Base Supply Stores • Food Services • Laundry Service • Fleet Management • Secure Mail/Document Imaging • Secure Document Destruction • Warehousing and Distribution • Contract Management Support • (Contract Close-out) • Healthcare Environmental Services • National Treasures Management • Tele Services/Call Center Ops NISH - Meeting Today’s Needs Traditional Lines Products Innovative, Strategic Lines “You have an extraordinarily talented team who provide the best possible customer experience to U.S. citizens.” Hilary Rodham Clinton, Secretary of State

15. The Contracting Officer's Guide to the Procurement List Addition Process • Develop/Define the Requirement • Contact the AbilityOne Program • Determine If AbilityOne and Their Community Rehabilitation Program (CRP) Business Partners Possess the Capability • Determine Federal Prison and NIB Priority (products only) • NISH/NIB Project Manager Performs A “Preliminary” Impact Determination • Dun & Bradstreet Business Base Review (Opportunity Percentage of Contractor’s Business) • Incumbent Contractor Profile • 8A Contractor’s Program Status (Years To Graduation)

16. The Contracting Officer's Guide to the Procurement List Addition Process • Complete Statement Of Work (SOW) And Send To The NISH/NIB Project Manager (NISH Can and Will Assist In Writing The SOW) • Receive The “No-obligation” Price Proposal From The NISH/NIB Project Manager • Negotiate The Proposal, Sign The Concurrence Letter, and Send To NISH/NIB • NISH/NIB’s Project Manager Stays in Touch with the Contracting Officer to Report on the “Procurement List Addition” Process/Progress at the Committee For Purchase

17. AbilityOne Approach to Performance-Based Contracting

18. Performance-Based Contracting A PBSC is structured around the purpose of the work as opposed to the manner in which it is to be performed Focus is on measuring the output of a contractor’s effort rather than on managing those efforts

19. PBSC and FAR 37.601 Performance-based contracts- Describe the requirements in terms of the results required rather than the methods of performance Use measurable performance standards (i.e. terms of quality, timeliness, quantity) Specify procedures for reductions to price when services are not performed, and Include performance incentives where appropriate

20. NISH & PBSC Since most NISH Service contracts are PBSC, NISH has developed extensive experience in performance based service contracting

21. Prescriptive SOW 5.3.4 The contractor shall vacuum the rug in Room 12 daily, as follows: 5.3.4.1 Move all tables and chairs to the stage on the North side of the room 5.3.4.2 use a commercial vacuum cleaner (HooverType31C or equal) to vacuum the rug. Check to see that the bag does not need replacement. Use two passes in each direction with 3 inch overlaps, to insure entire rug surface has been vacuumed.

22. Prescriptive SOW 5.3.4.2 Use a hand vacuum (Electrolux Type 16 or equal) with a 4 inch wand extension to vacuum corners and recessed areas not reached by the commercial vacuum cleaner. 5.3.4.3 After vacuuming, replace all tables and chairs in their original positions. 5.3.4.4 Note any spills, spots, etc. for treatment. 5.3.4.5 Store vacuum cleaning equipment in Closet 12A after use.

23. Performance Based PWS 5.3.4. Vacuum the rug in Room 12 to remove all visible traces of fuzz, lint, and other foreign materials.

24. Six Components of a PBSC Performance Work Statement (PWS) Performance Indicators and Standards Performance Requirements Summary (PRS) Acceptable Quality Level (AQL) Performance Plan (Formerly the QASP) Appropriate Incentives

25. 1. Performance Work Statement (PWS) The PWS describes the requirements that the contractor must meet in performance of the contract Usually a brief statement of the result required Key is include adequate requirement statements without excess detail or “how to”

26. PWS and the WBS(Work Breakdown Structure) Outputs are clearly identified Inputs are clearly defined WBS is required for work analysis WBS is required for the proposal WBS is required for pricing

27. Performance Work Statement (PWS) The WBS is used to give a framework for developing the requirements of a PWS PWS lists the performance requirements of the contract It will guide the contractor and the Government throughout the life of the contract

28. 2. Performance Indicators and Standards An indicator is an essential characteristic of acceptable performance A standard is a definite level or degree of quality against which performance can be measured This information must be provided in the PWS and in the PRS (if separate) and reflected in the Performance Plan

29. Common AbilityOne Quality Indicators Workmanship Timeliness Accuracy Conformance Customer Satisfaction

30. Objective, Measurable Standards Are Key to PBSC Complete task in 30 minutes 275 to 300 Meals served between 12-1 Maintain grass between 3” and 5” on improved areas

31. Try to make Subjective standards Common Sense Standards After sweeping, there shall be no visible dirt, trash, or foreign matter. Door Glass will be clean if there is no visible dirt, smudges, or fingerprints Standard must be workable both to contractor and to COTR/QAE

32. 3. Performance Requirements Summary The PRS is a summary of the tasks or deliverables, the performance standards, the AQL, and the quality assurance surveillance methods to be used, and incentives to the contractor May not be stated separately

33. 4. The AQL The AQL is the degree to which the Government will allow performance to vary from the standard Absolute standards, zero defects, are possible but expensive For each requirement or task, there must be an AQL Establish reasonable AQLs – be realistic, ask what is acceptable

34. 5. The Performance Plan (Old Quality Assurance Surveillance Plan (QASP) The Perf Plan outlines the methodology to monitor the performance against the standards in the PWS Written by the Government for the QAE or COTR May be shared with the contractor (except for sampling plan) but not included in contract

35. 6. Appropriate Incentives Incentives may be positive or negative, monetary or non-monetary but must be included and should be effective The level of incentive should relate directly to the value of the outcome (AQL) The AQL can be used to “dial in” the appropriate level of performance at the budgeted cost

36. …But don’t forget the QCP Your Quality Control Plan, written based on the PWS and the QASP (provided to NISH contractors) detailing how YOU are going to manage to assure quality. (Approved!)

37. DO’s of Writing a PWS Use an experienced drafting team Exclude “how-to” requirements Use the WBS to outline the effort Tailor the standards Use commercial practices and definitions Use workable standards for subjective standards, such as “clean”

38. Streamlining Using AbilityOne AbilityOne offers substantial opportunities to streamline the “normal” Federal procurement process Save staff time, effort, money Bring services on line quicker

39. Acquisition– The Federal Process Identification of requirement or need Acquisition planning (FAR Part 7) Market research (FAR Part 10 Solicitation and Proposal phase (FAR Part 15) Source selection And contract award (FAR Part 15) Evaluation and Negotiation (FAR Part 15) • Functions within legal/regulatory framework implemented by the FAR • Involves entire acquisition team • Balances goals of obtaining best value for the government and promoting competition

40. Streamline Advantages Can go directly to an AbilityOne producer with a SOW No formal notice, no solicitation, no synopsis, no sources sought Can immediately begin negotiation. Not a competitive environment as used in FAR –a directed procurement under FAR 8.7 Can ask NISH to help with the SOW/PWS

41. Buying from AbilityOne If the item is on the Procurement List, no problem; just place the order citing FAR 6.302-5, Authorize by Statute No requirement for publication, competition, etc. AbilityOne buys at the discretion of the KO if procurement is suitable. KO must balance socio-economic programs.

42. Acquisition– The NISH Process Identification of requirement or need Contract award (FAR Part 8.7) Proposal and Negotiation (FAR Part 8.7)

43. AbilityOne Is Not a “Front” Service must be suitable- i.e. can be performed by a NPA and can be performed by individuals with disabilities Providing the Service through AbilityOne cannot have disproportionate impact on the previous supplier - 75% of our direct labor must be by individuals who qualify as severely disabled

44. Team Approach NISH will help prepare NPA proposal and costing package NISH will support the NPA with training NISH has blanket alliances with large clients such as GSA, DeCA, NAVFAC

45. Follow-on, the Real Pay Off Once in the AbilityOne program, the procurement becomes a base year plus four follow on years (AbilityOne Options) Automatically renewed every five years (unless agency requirements change) If performance problems, which is rare, NISH helps and can select replacement NPA

46. Subcontractingwith AbilityOne

47. Subcontracting w/ AbilityOne? Recent “sea change” in RFPs Resulting from “SPE” Support Specific RFP requirements vary: 5% Goal 1% Goal Bid your Own Goal KEY MESSSAGES: You don’t subcontract with “AbilityOne” You subcontract with “Approved” Nonprofit Agencies It is easier than you think! NIB and NISH are there to help!

48. What RFPs? SETAC 07 – 1% GSA USA Contact (Call Centers) – 5% SOFSA CLS – 5% AF UNICOMM Military One Source – 1% HRsolutions - ___% More coming!

49. What’s an “Approved” NPA? KEY POINTS: DFARS 219.703 Eligibility requirements for participating in the program. (a) Qualified nonprofit agencies for the blind and other severely disabled, that have been approved by the Committee for Purchase from People Who Are Blind or Severely Disabled under the Javits-Wagner-O’Day Act (41 U.S.C. 46-48), are eligible to participate in the program as a result of 10 U.S.C. 2410d and Section 9077 of Pub. L. 102-396 and similar sections in subsequent Defense appropriations acts. Under this authority, subcontracts awarded to such entities may be counted toward the prime contractor’s small business subcontracting goal. Use NIB and NISH to assist Listed in CCR

50. How does it work? Ensure your Supplier Diversity Manager is involved and your Supplier Diversity definitions are up to date (include NPAs) Engage NIB and NISH in MOAs/MOUs Use NIB and NISH for Sourcing Use CCR search to find NPAs Engage a NPA in Mentor-Protégé program