Making Accessibility Smarter

1. Making Accessibility Smarter Nick Bowen

3. The Innovation Agenda: Something meaningful is happening Our world is becomingINSTRUMENTED Our world is becomingINTERCONNECTED All things are becoming INTELLIGENT SMALLER. FLATTER. SMARTER. Resulting in transformational changeacross all industries Smart Health Smart Candy Smart Food Smart Banking Smart Utilities Smart Traffic Smart Offices Smart Retail Smart Telecom

4. Smart Product Design: The first step in building things better Products are getting increasingly smarter to meet more demanding and unique needs of their customers • Demand for more customizable productsuniqueto the needs of individual people or businesses • Customer desire to better integrate into multi-product ‘experiences’ or workflows • Leverage of information and environmental conditions to achieve desired outcomes • Improved use of scarce resources such as time, energy and money Experience based “One size fits all“ Easily integratable Uniquely customized and adaptable Evolution of Customer Product Expectations

5. The status: • In the coming years, the fastest growing source of labor will be the aging workforce and people with disabilities.1 • Only 56% of people with disabilities who say they are able to work, are working today.2 Is our society dynamic and optimized to Work Smarter? Empower People? Drive Profit? 1- US Bureau of Labor Statistics 2- US Census 2000, Social Security Administration, EEOC Report, AARP

6. Smarter products rely on innovation and global collaboration Supporting independent navigation of physical workplaces through mobile, location-based information services

7. Why accessibility is important: increased business and competitive advantage Shifting demographics: technologies developed for people with disabilities are useful with a broader range of populations • Speech-to-text technology can give a competitive advantage to organizations with customers whose preferred language differs from the spoken language. • Serving people who are not native speakers can open new markets or expand existing market share. • Technologies designed to assist low vision and hard of hearing people can give a competitive advantage to organizations with older customers or an aging workforce.

8. A Smarter Planet Smart Accessibility Instrumented: • Seamless self-editing transcription capabilities make rich multimedia accessible to anyone, any place Interconnected: • Preference-based content customization connects people with low vision to World Wide Web Intelligent: • Content management tools check for accessibility compliance, making it faster and easier to meet related standards requirements United Nations Kyoto City, Japan 89% of the global population lives in countries that have signed the UN Convention on the Rights of Persons with Disabilities, supporting IT accessibility IBM helped Kyoto City create a Web site that allows people of all abilities and native languages to access city information

9. Smart Healthcare A Smarter Planet Patient Centered Medical Home Instrumented: • Your doctor has access to all your medical records electronically • You have access to the same medical records Interconnected: • You give permission for any of your care givers to access your information • Medical images and pharmacy data are included Intelligent: • Infrastructure automatically translates data in common definitions • Predictive models analyze your data so the doctors can use it more effectively • Patient Centered Medical Home Results at Geisinger Health Systems serving 2.5 million people • 20% reduction in hospital admissions • For patients admitted: 48% reduction in Readmissions • All this achieved with cost reduction of 7%

10. A Smarter Planet Education for a Smart Planet Instrumented: • Digital learning devices for every student to deliver courseware, realtime assessment, collaboration with peers and instructors Interconnected: • Social networks connecting diverse communities, best practice resources for instructors, seamless student-centric processes and support services across institutions Intelligent: • An education support system with analytics to track/manage student achievement and cloud computing for delivery of virtual desktops…saving millions and facilitating communication, improving student performance CLOUD COMPUTING - North Carolina universities and schools NC State University, Duke, Eastern Carolina University, UNC: Greensboro, NC Community College System, NC K-12 school districts

11. A Smarter Planet Smart Buildings Instrumented: • Smart meters gather energy and water data • Sensors gather temperature, lighting, access, occupancy, security, environmental data Interconnected: • Connect subsystems in a building and information from multiple buildings • Smart Buildings connect to Smart Grids Intelligent: • Buildings become more efficient - reduce resource usage, demand, costs, emissions • Sustainable scalability for future needs The integration of subsystems (energy, networking, security, air conditioning, parking, elevators & property management systems) has reduced energy costs by 40% -- e.g. The St. Regis Hotel, Shanghai

12. BEYOND access…to inclusion Beyond proprietary…to open collaboration that inspires Beyond assistive technology…to flexible infrastructure that enables Beyond accessibility…to usable solutions that adapt Beyond technology…to value-based innovation that matters Beyond accommodation of one person…to empowerment of all people