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Troubleshooting Mobile Device Issues from Support Perspective

July 12, 2011. Troubleshooting Mobile Device Issues from Support Perspective. Todd Stuber and John Gravois. Agenda. Hardware Software Device Connections GPS Tools Data Project Scope Mission Planning. Hardware. Mobile devices Laptops Tablet PCs Laser rangefinders Cameras GPS

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Troubleshooting Mobile Device Issues from Support Perspective

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  1. July 12, 2011 Troubleshooting Mobile Device Issues from Support Perspective Todd Stuber and John Gravois

  2. Agenda • Hardware • Software • Device Connections • GPS Tools • Data • Project Scope • Mission Planning

  3. Hardware • Mobile devices • Laptops • Tablet PCs • Laser rangefinders • Cameras • GPS • Scanners

  4. Hardware Challenges • Device limitations • Physical memory • Screen size • Processor power • Storage options • GPS Accuracy • Device settings • COM ports • Baud Rate • Protocol • USB/Bluetooth partnerships

  5. Software • Mobile GIS software • Connection software • GPS software • Device software

  6. Software Challenges • Error messages and common issues • GPS Not Found • Error 55 or Error Code 5 (ArcPad) • No GPS Fix • Troubleshooting Tips • ActiveSync/Mobile Device Center • Find GPS/GPS Debugger (ArcPad) • GpsGate (Franson) • Workflow • Unsupported data types • Order of operations • Invalid features

  7. Connections • Mobile device to desktop PC • Mobile Software Deployment, Data Transfer • External device connections • GPS, camera, rangefinder, scanner • USB, Bluetooth, Serial • GPS tools • Find GPS, GPS Debugger, GpsGate

  8. ActiveSync / Windows Mobile Device Center • ActiveSync • Windows XP • Mobile Device Center • Windows Vista • Windows 7 • Connect without setting up your device

  9. Find GPS / GPS Debugger The GPS/Rangefinder Debug window with NMEA 0183 GPS and rangefinder data

  10. GpsGate • Supports Bluetooth GPS receivers • Supports Garmin USB GPS receivers • Share one GPS with several applications via Virtual COM ports • GPS simulation and logging No GPS or NMEA data Valid GPS data but no fix Valid GPS position fix

  11. Data • Vector • Raster • Shapefiles • Feature classes • Basemaps • Tables

  12. Data Challenges • Size • Labels • Symbology • Complexity • Data Types • Data Validation • GlobalID • Registered as Versioned (recommended)

  13. Check In / Check Out • Spatial reference • Background layers • Reserved words • Schema changes • Hibernation • ArcGIS license level (relationship class)

  14. Workflow • Order of operations • Invalid features

  15. Demo

  16. Project Planning Enterprise GIS • Mobile Geodatabase • GlobalIDs • Versions! • Best Practices • Labels, and Symbology, and Map Extents – OH MY! • Limit data and attributes to what field project requires • Map optimization via Analyze Map tool (Map Service Publishing toolbar) • Scope of Project • User Interface • Performance • Security Data Collector Mobile GIS

  17. Mission Planning

  18. Mission Planning • GPS Controller • GPS Almanac • Planning Software

  19. Troubleshooting Mobile Issues with Esri Support • Desktop streaming with Support • My Mobiler • Jing / SnagIt • Hardware Inventory

  20. My Mobiler • Mobile device users best friend • View your mobile screen on your desktop PC • Ideal for demonstrating behaviors to your mobile support analyst in conjunction with desktop sharing application • Training and demos

  21. Questions?

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