Fundamental questions

1. Fundamental questions Good Enough Guide Training [insert location], [insert date]

2. What matters to you? What question do you ask yourself about your humanitarian work?

3. What matters to you? How are we involving the women, men and children most affected by the emergency in planning, implementing and judging our response? What difference are we making? Are we “good enough”?

4. The “good enough” challenge! How are we involving the women, men and children most affected by the emergency in planning, implementing and judging our response? ACCOUNTABILITY What difference are we making? IMPACT MESUREMENT Are we “good enough”? GOOD ENOUGH

5. Accountability elements Good Enough Guide Training

6. The accountability elements

7. Participation The process by which an organisation enables key stakeholders to play an active role in the decision-making processes that affect them. The organisation must have clear guidelines (and practices) enabling it to prioritise stakeholders appropriately and to be responsive to the differences in power between them. In particular, mechanisms need to be in place to ensure that the most marginalised and affected are represented and have influence.

8. Leadership / governance • leaders and managers in agencies articulate • what accountability means to them and to the organisation; • policy and practice is explicit about expectations around accountability • accountability is modelled and demonstrably valued by leaders and managers.

9. Transparency The provision of accessible and timely information to stakeholders and the opening up of organisational procedures, structures and processes that affect them. To be transparent an organisation needs to do more than disclose standardised information. It also needs to provide stakeholders with the information they require to make informed decisions and choices. In this way transparency is more than just a one-way flow of information; it is an ongoing dialogue between an organisation and its stakeholders over information provision.

10. Feedback The systems, processes, attitudes and behaviours through which an organisation can truly listen to its stakeholders. Feedback is essential for organisations to understand whether they are meeting the agreed needs / wishes or wants of their stakeholders. Feedback Mechanisms must be in place and must be robust enough to support complaints about breaches in policy and stakeholder dissatisfaction. These mechanisms allows appropriate corrective ‘corporate’ action to be triggered.

11. DME • The processes used by an organisation, • with involvement from key stakeholders, to: • monitor and review its progress and results against goals and objectives; • feed learning back into the organisation on an ongoing basis • reports on the results of the process. • To increase accountability to stakeholders, goals and objectives • must be designed in consultation with those stakeholders.

12. The accountability elements

13. Defining accountability Good Enough Guide Training

14. Accountability Making sure that the women, men and children affected by an emergency are involved in planning, implementing, and judging our response to their emergency too. Good Enough Guide page 4

15. Impact measurement Means measuring the changes taking place as the result of an emergency project. At its simplest, impact measurement Means asking the people affected, ‘What difference are we making?’ Their view of the project and its impact is more important than anybody else’s. Good Enough Guide page 4

16. A view from the UN “To be accountable to our beneficiaries, we must close the gap between what we practice and what we preach. We most improve both what we do, and how we do it.” Jan Egeland, UN Under-Secretary General for Humanitarian Affairs and Emergency

17. Is it “good enough”? Good Enough Guide Training

18. Establishing if a tool is “good enough” MEET THE ESSENTIALS REALISTIC SIMPLE USEFUL AND RELEVANT ENOUGH $$$ ENOUGH CAPABLE STAFF ENOUGH TIME SECURITY / STAFF WELLBEING RESPECT STANDARDS

19. The Good Enough Guide:an overview Good Enough Guide Training

20. The Good Enough Guide • Practical, for field staff • “Good enough” • Non-prescriptive

21. Content • Preface and description of terms

22. Content • Preface and description of terms • 5 principles

23. Content • Preface and description of terms • 5 principles • 14 tools

24. Content • Preface and description of terms • 5 principles • 14 tools • Appendices

25. Where to get it? http://www.ecbproject.org/the-good-enough-guide

26. Communication materials Look on the ECB site for communication materials!

27. Accountability initiatives Good Enough Guide Training

28. Accountability Initiatives Sphere HAP - I ALNAP People in Aid The Red Cross Code of Conduct

29. Accountability Initiatives PEOPLE IN AID CODE OF CONDUCT Good practice In managing people Principles of conduct GOOD ENOUGHAPPROACH strengthen accountability of organizations and monitor compliance SPHERE HAP Minimum standards to ensure “life with dignity” Tools for programme management Lessons learned, analysis, tools ALNAP QUALITY COMPAS

30. Sphere People-centred humanitarian response People’s capacity and strategies to survive with dignity are integral to the design and approach of humanitarian response. (core standard 1) Performance, transparency and learning The performance of humanitarian agencies is continually examined and communicated to stakeholders; projects are adapted in response to performance. (core standard 5)

31. HAP Accountability is the means through which power is used responsibly. It is a process of taking into account the views of, and being held accountable by, different stakeholders, and primarily the people affected by authority or power.