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START Chapter 1, Section 1

START Chapter 1, Section 1. The World of Hospitality. The Hospitality Industry is usually viewed as having four sectors:. Lodging Food. Entertainment Travel. Food Service Segments. Eating and drinking places Lodging operations Transportation market Recreational market

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START Chapter 1, Section 1

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  1. STARTChapter 1, Section 1 The World of Hospitality

  2. The Hospitality Industry is usually viewed as having four sectors: • Lodging • Food • Entertainment • Travel

  3. Food Service Segments • Eating and drinking places • Lodging operations • Transportation market • Recreational market • Business and industry market • Education market • Health Care market • Retail market • Corrections food service • Military food service • Contractors

  4. City Clubs

  5. Types of Private Club Ownership • Equity clubs • Corporate clubs • Developer clubs

  6. Club Revenue • Membership dues • Initiation fees • Assessments • Sports activities fees • Food and beverage sales

  7. Four Kinds of Trade Shows • Industrial shows • Wholesale and retail shows • Professional and scientific exhibitions • Public or consumer shows

  8. The Role of the Meeting Planner • Establish meeting objectives • Establish meeting budgets • Select meeting sites • Book entertainment • Attend the meeting • Keep the meeting moving • Solve problems that occur during the meeting • Evaluate the success of the meeting

  9. Four Cruise Line Markets • Contemporary/Value • Premium • Luxury • Specialty lines

  10. Key members of a Cruise Ship Team

  11. Spa Services • Body treatment • Skin care • Hydrotherapy/water treatment • Massage therapies • Body rubs • Facials

  12. Spas Services Continued • Esthetic care/treatment • Medical treatment • Health, fitness and wellness • Herbal treatments • Mud treatments • Stone therapy

  13. Spa Categories • Club spa • Cruise ship spa • Day spa • Destination spa • Medical spa • Mineral spa • Resort/hotel spa • Residential spa

  14. Section 1.1 Quiz • True/false: The hospitality industry is comprised of mainly lodging businesses. • True/false: The largest type of private club is the country club • _____clubs are generally found in office buildings and are often open only for lunch • A _____ is any group of people who gather together for special purpose. • On a cruise ship, the _____ is the ship’s banker, information officer, human resource director, complaint handler, and is second in command of the hotel division.

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