Empowering People: Unlocking Innovation

1. Empowering People: Unlocking Innovation Leicestershire County Council with Community Catalysts

2. Housekeeping arrangements • Facilities • Health and safety • Lunch • Visiting the museum • Afternoon workshops • Speed networking • Evaluation form • Photo permission • Copies of presentations

3. Tony Dailide, Assistant Director, Promoting Independence, Leicestershire Welcome & Aims of this event • Hear about the progress of personalisation locally and nationally • Get inspired to develop new ways of working that are more personalised and co productive • Learn more about the Innovation Challenge programme • Participate in workshops and networking opportunities • Be Innovative !

4. Personalisation in Leicestershire Tony Dailide Assistant Director Promoting Independence

5. Effective partnerships with people using services, citizens and carers Everyone eligible has Self Directed Support and a Personal Budget Universal access to advice and information Commissioning a range of services to give people choice Cost effective and efficient use of resources Key objectives

6. SDS model in place with new support pathway Single point of entry and one telephone number Transparent allocation of funding to individuals and a Personal Budget Information and advice strategy Helping providers change E-market place On line improved information Carers allocation of funding New organisational structure Network of user led organisations Progress so far

7. On line transactions Telecare and Telehealth Integrated working with Health Joint Commissioning Prevention and health and well being External support planning Case management system replacement Mobile working Continuous improvement Building social capital Market development On going developments

8. Choices

9. Coproduction and Supported Housing Provision Joe Penny nef (the new economics foundation)

10. About nef • Independent ‘think and do’ tank • Work alongside practitioners to promote innovative solutions • Sustainable social justice: the three economies • Developed a range of practical tools and publications • Currently developing co-production in approaches to young people’s services, personal budget pilots, mutual support and care networks, and in housing settings. • Co-production Practitioners’ Network

11. Coproduction misconceptions Consultation? Services on the cheap? Peer Support? User-led organisations? User engagement and involvement? Withdrawal of the State? Volunteering?

12. So what is coproduction? It is about designing and delivering public services in an equal and reciprocal way between professionals and service users, their families, friends and communities

13. The Public Service Matrix

14. Equal and Interdependent

15. Elements of co-production

16. Build on people’s capabilities

17. Recognise people as assets

18. Reciprocity and Mutuality

19. Peer Support

20. Blurring distinctions

21. Facilitating, not delivering

22. So what does this mean for housing provision?

23. KeyRing http://www.keyring.org/site/KEYR/Templates/Generic3col.aspx?pageid=180&cc=GB

24. Why is this coproduction? • a members’ organisation developed and driven by, and for, the members. • members are involved in the recruitment of new KeyRing staff and members are trustees on the board • networks developed not simply for people with learning difficulties, but also incorporate a wide range of people from the local community

25. Coproduction at an organisational and service provision level • Coproduction embedded through: • 1. service design and delivery • 2. Peer support • 3. experts by experience

26. Questions? www.neweconomics.org www.coproductionnetwork.com

27. Innovation, people and possibilities Angela Catley

28. Putting People in control of their own services? • Government commitment to personal budgets –started with social care, developing into many other sectors • People buy support and services that help them to live their lives • Giving people control of the money is only half the answer • People need real choice of a wide range of great local services and supports – and not just social care and health services

29. What is Community Catalysts? • A social enterprise and Community Interest Company established in 2010 • Works to harness the talents and imaginations of people and communities to provide high quality small scale local care and support services • Aims to make sure that people wherever they live have a real choice of great services • Particular expertise in supporting the development of micro enterprises and imaginative co-produced models such as Shared Lives and Homeshare

30. Transferrable lessons • Lots of people have great ideas and the drive to turn them into reality • If people get the support and encouragement that they need many are able to make things happen • Some people can and will sent up their own enterprise • BUT using the same approaches to unlock assets and imagination in staff teams and user groups can lead to real innovation in larger organisations too • When people work together they can achieve so much more than when they work alone

31. People and possibilities

32. Insight for Carers • Launched in July 2010 with a vision of creating a holistic focal point for carers in Dudley. • Run by volunteers - primarily people with a learning disability, older people and the unemployed •  Hosts Carers Surgeries, coffee mornings, Councillors surgeries, drop in sessions and an IT information hub • Now have approximately 100 customers per week • Many carers are also users of services and many are elderly.  They often feel that their voices are unheard • The cafe offers support, an informal social network, and empowers volunteers to become less socially isolated and gain valuable work experience

33. Pulp Friction CIC • Jill Carter runs the enterprise with her daughter Jessie, who has learning disabilities • Jessie wanted to find work like her friends but Jill felt it was unlikely that this would happen so the pair set up Pulp Friction • Pulp Friction run cycle powered smoothie bar at community events in Nottinghamshire • Work with young adults with learning disabilities to develop their social, independent and work readiness skills

34. Bob and Ted • Bob moved from a hostel for the homeless to live with Ted in a Shared Lives arrangement. A relationship was forged • Bob gained confidence and learned the skills to move into his own place • Ted continued to offer support to Bob on a kinship basis • Bob was able to co produce the support he received from Ted and others – giving friendship and receiving support • Bob quickly gained independence and confidence • Ted then helped Bob to gain voluntary work and he has just completed his NVQ level 2 whilst volunteering in a cafe

35. Funky Fitness and Fun • Set up by Carita who runs a drama group for people with a learning disability and knew people were looking for things to do with their friends. • Focuses on health and well being • Members decide the activities which include aerobics, kickboxing, tai chi, street dancing, belly dancing and visits from a nutritionist and dentist • One member Michael says ‘ ideas are not restricted by management’ as in council services!! • Carita needed help to market her service and link activities with the LAA

36. Ace of Spades • New service idea from a couple who have a passion for gardening and skills in delivering care services • Will offer older and disabled people including those with dementia support to garden • Older people who used to love to care for their own garden but can no longer do so • Carers wanting to maintain their garden, enable their loved one to keep active and gain some free time • Residential care homes wanting to make better use of garden maintenance budget whilst providing the people who live in the home with a hobby and a real interest in their surroundings

37. Saturday Night Social • Bob and Karen have enduring mental health issues and run the Saturday Night Social enterprise • Operates at weekends and in the evening at a local centre for people with enduring mental health issues • Bob and Karen realised that there were a number of services and groups available on week days, but there was nothing available at other times • Saturday Night Social offers people the opportunity to socialise, feel included, and have a low cost home cooked meal • The group is highly valued by the people who use it

38. Questions • What assets and resources are already in your organisation, service or community • How could you find out? • How could you harness all these assets and resources to the benefit of your organisation and the people who use your services?

39. For further information Contact Angela Catley angela.catley@communitycatalysts.co.uk www.communitycatalysts.co.uk Follow us on twitter @CommCats

40. Innovation Challenge Programme Sinder Mahil, Market Development Officer Leicestershire Helen Turner, Project Coordinator, Community Catalysts

41. Innovation Challenge programme What’s it all about ? • Time limited programme up to December 2012 • Unique opportunity for the supported housing providers • Not about personal budgets- personalisation is for all • Pilot new ideas, new ways of working …be innovative • Co production is key – facilitate service users to get involved and take more control • Strong emphasis on partnership working • Bursary programme available – up to £10,000 • Information available on www.leics.gov.uk/innovation

42. Bursaries – key themes • Service User led projects Service users are supported to lead their own projects with the help of a Bursary applied for by the Housing support provider • Personalised Services Housing support providers develop more personalised services according to the needs and wishes of the people who use them • Community Participation New ways of providing support to help people become more active and contributing members of communities

43. Who can apply ? Housing related support providers working in Leicestershire Providers working with older people and those at risk of homelessness Partnership bids – lead applicant must be housing related support provider Financial criteria – De minimis under 200,000 euros over 3 years

44. Innovation Challenge Programme Overview • Launch Event Conference - 31st January 2012 • Think about a new project or idea with people you support and staff www.thinklocalactpersonal/buildingcommunitycapacity • Surgery support with developing ‘Ideas’: next date 7th February – book a slot • Complete Application form for Bursary with project proposal • Bursary Fund application Closing Date 17th February 2012 • Panel decides on successful applicants • Bursary awarded before end of March 2012 • Change and development plans agreed with Market Development team • Implement new project up to December 2012

45. Innovation Challenge Programme – support offer Surgery time/telephone contact/ one to one mentoring Identify potential partners- non housing support Specialist advice and consultancy for providers Creating Change workshops – bi monthly Informal networking Innovation network Local co productive events National and regional information sharing Final evaluation report and Event

46. Anticipated outcomes Innovative services and products Personalisation further embedded People become more active members of their communities People learn new skills, develop new interests New initiatives and ways to support people to maintain or gain independence Co production becomes good practice Share learning beyond the life of the project Find out what is possible and how ideas might be transferred to other settings Legacy of the Innovation Network

47. Contact details Helen Turner Helen.turner@communitycatalysts.co.uk Mobile: 07595411945 Sinder Mahil Sinder.mahil@leics.gov.uk Telephone: 0116 3059382

48. Afternoon Sessions Workshop 1: Workshop 2: ‘Unlocking potential in communities’ Community Catalysts with Mick Fattorini & Nigel Thomas, Communities & Wellbeing, Leicestershire • ‘Unlocking potential in staff and people who use services’ – Angela Catley, Community Catalysts

49. Speed Networking Session Bring Your Business cards and get networking against the clock !

50. Aims and Next Steps We hope you have • Been inspired to develop new ways of working that are more personalised and co productive • Learnt more about the Innovation Challenge programme • Made connections with a range of organisations that can support this programme • Next steps- housing support providers - think about an idea for a project with staff and people you support • Read the Bursary criteria • Book onto a surgery/ or contact helen.turner@communitycatalysts.co.uk • Complete a Bursary application before 17th February • Complete Evaluation Form