Presentation Transcript

1. ASTD Forum and MembersPresent Onboarding – Practices that Get Results! Zing Rounds #astd2014
2. Why is Onboarding Important? U.S. and U.K. employees cost businesses an estimated $37 billion every year because they do not fully understand their jobs. The 10 Commandments of Employee Onboarding Half of all hourly workers leave new jobs within the first 120 days. Krauss, A. D. (2010).
3. What Forces Drive Onboarding Failure? Poor design - cheap, generic, consistent, and utterly useless content; the focus is on benefits not the work and the environment/culture Poor execution – content overload; limited timeframe; one size fits all; unidirectional – spewing; lack of action and metrics; unclear expectations; without managers present and engaged; limited access to documents and resources needed to know and do the work
4. What’s working? SANDI MAXEY Vice President, Manager – Learning & Professional Development Sandi joined Sandy Spring Bank in 1999. In addition to managing the learning function across the organization, Sandi consults with department and business line managers to assess learning and development needs and design appropriate interventions. Sandi’s areas of expertise include leadership, management, coaching, career development, sales and sales management, and the client experience.
5. What’s working? Welcome Package Great Start Checklist New Employee Orientation Program
6. What’s working? Learning Plans Strategic Onboarding Plans
7. What’s working? LAURA COLLINGS Global Learning Network Manager Laura Collings is responsible for coordinating the collaboration of learning leaders to effectively and efficiently improve global business performance results. She also leads a team to create and market leadership development and champions the strategic direction of change management. During her 25-year career with UPS, she has held a variety of positions in Operations, Human Resources, Engineering, and Leadership & Talent Development. Laura is based in Atlanta, GA.
8. UPS Integrad®Trains Service Providers as Ambassadors of our Brand UPS Integrad® designed around four key perspectives: Safety and Compliance Service Performance Customer Focus UPS Professionalism
9. Teach me, Show me, Let me
10. What’s working? Lauren Lobel Global Talent Development Manager Lauren joined Accenture in 2000. After working for seven years as a consultant to a variety of clients across North America, she transferred to the Global Human Resources Team. Lauren’s current area of focus is developing Accenture’s global onboarding strategy for over 60,000 new joiners annually across 69 countries. She also has extensive experience in the areas of project management, career management, mergers & acquisitions, communications, surveying, metrics, and using social collaboration effectively within the corporate environment. Lauren has a BA from Northwestern University and, prior to Accenture, worked in education. She is now based in Washington, D.C. with her husband and two young children.
11. What’s Working?
12. Accenture’s Onboarding Goals Win the hearts and minds of our pre-joiners from the moment they first accept their offers. Inform, prepare, educate, and connect new joiners through innovative technologies and engaging content. Countdown to Accenture Pre-Joiner Experience Year One at Accenture Post-Start Integration
13. What’s working? Elise Moss, Senior Manager, HR Consulting Elise provides consulting expertise to internal team members on topics including Career Development, Workforce Planning, and Performance Management. Additionally, Elise leads one facet of the multi-function task force responsible for developing and rolling out a Global Onboarding program to Hilton Worldwide Team Members Elizabeth Chin, HR Coordinator Elizabeth specializes in providing support to all HR functional areas within Hilton Worldwide ’s Global Headquarters. She facilitates bi-weekly Orientation sessions and coordinates the onboarding process for corporate new hires. Elizabeth has embraced her two years with Hilton Worldwide and is passionate about collaborating with key team members to constantly innovate and continually improve the Global Onboarding Program
14. Best In Class Approach to Onboarding
15. New Global Onboarding Program Delivered Results Of the eight global onboarding locations for corporate Team Members- Hilton Worldwide’s ‘Stay Extraordinary’ experience is now available in six standard, but customized to the location and population. Europe, HGV and Dubai will be implemented in 2014
16. Onboarding Resources Zing Rounds Will Thalheimer: http://is.gd/OnboardingResearch Forbes – Executive onboarding: http://www.forbes.com/sites/georgebradt/2012/02/15/executive-onboarding-the-key-to-accelerating-success-and-reducing-risk-in-a-new-job/ Onboarding New Employees: Maximizing Success: http://www.right.com/thought-leadership/research/shrm-foundations-effective-practice-guidelines-series-onboarding-new-employees-maximizing-success-sponsored-by-right-management.pdf The 10 Commandments of Employee Onboarding: http://www.careerbuilder.com/jobposter/smallbusiness/article.aspx?articleid=ATL_0192ONBOARDINGTIPS_s http://www.hcamag.com/opinion/best-practices-for-new-employee-onboarding-176865.aspx How to Lose Your New Hires in 10 Easy Steps by SunitaNavile: http://blog.kenexa.com/how-to-lose-your-new-hires-in-10-easy-steps/
17. Additional Resources ASTD Forum Series Content: http://www.astd.org/Enterprise-Solutions/ASTD-Forum/ASTD-Forum-Series ASTD Forum: www.astd.org/forum ASTD Forum member-only website: www.astd.org/astd-forum
18. ASTD Forum Series – Room 101 Forum 4: May 6 at 1:30 pm Creating a Global Mindset as a Leadership Competency
19. ASTD Forum Connect.Collaborate.Share David Frankel Specialist, ASTD Forum dfrankel@astd.org Laleh Patel Manager, ASTD Forum lpatel@astd.org MJ Hall, PhD, PMP Content Manager, ASTD Forum mjhall@astd.org