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Presented by Raphael Web SUNY at Oneonta

T-I-P-S Technology Instruction Program for Students Episode II: The Evolution of the Applications Help desk. Presented by Raphael Web SUNY at Oneonta. Differences between last year and now…..at a glance. I: Instructional Methods. Summer, 2007 Almost 100 percent student led workshops

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Presented by Raphael Web SUNY at Oneonta

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  1. T-I-P-STechnology Instruction Program for StudentsEpisode II: The Evolution of the Applications Help desk Presented by Raphael Web SUNY at Oneonta

  2. Differences between last year and now…..at a glance

  3. I: Instructional Methods Summer, 2007 • Almost 100 percent student led workshops • (Almost) NO more guest lectures • Still searching for online solutions that work for us Summer, 2006 • Few student led workshops • Many more guest lectures than I could handle • Searching for online solutions that work for us

  4. II: Applications Support List Summer, 2007 • Microsoft Office 2007 • Dreamweaver MX and 2008 • Angel? Summer, 2006 • Microsoft Office 2003 • FrontPage 2003 • Adobe Photoshop

  5. II: Faculty Participation Summer, 2007 • 10 faculty members committed to working with TIPS Summer, 2006 • 4 faculty members committed to working with TIPS

  6. And so this is how things changed…….

  7. Guest Lectures: The Problem • Guest Lectures were killing me • Too many faculty were asking for guest lectures • I once did nine for one professor in THREE days • These faculty were not sending students to our desk for extra support…. • So I was doing most of the work, and not my student staff

  8. So……

  9. Guest Lectures: The Resolution • We stopped the Guest Lectures altogether in the Spring Semester • We replaced the Guest Lectures with Students Led Workshops • To handle the workload, we reduced the number of topics we presented….just for this Spring • Some Faculty were disappointed. Others signed right on…..

  10. Guest Lectures: The Verdict • Guest Lectures will (almost) be gone this year • Almost, because some classes will need guest lectures: • Very large classes with too many students to reasonably schedule workshops • Faculty who insist that the instruction take place during class time…..with no staff to teach except me • I make the final decision to do a Guest Lecture

  11. Student Led Workshops: The Challenge • Scheduling • Faculty wanted us to schedule workshops during their class times: Impossible to reconcile • My staff could not always be there • We did some negotiating…….

  12. AND……

  13. Student Led Workshops: The Resolution • Workshops were scheduled for late in the afternoon…. • All were held between 4 pm and 5 pm • Most students involved were able to make it • Multiple duplicate sessions: If you can’t make one, come to the other • Students who couldn’t come just came to our desk

  14. Student Led Workshops:The Challenges • Topics Covered • Too many students + enough staff (3) = too many topics to cover • Faculty still wanted students to get the right amount of instruction • We did some negotiating and wrangling…….

  15. IN THE END……

  16. Student Led Workshops:The Resolution • Topics Covered • Faculty agreed, for the Spring Semester, to limit workshops to three agreed upon topics each: • For Example: • Dreamweaver: Start a site; Layout Tables; insert multimedia • Excel: IF functions; Pivot Tables; Lists • Students then came to our desk for support on additional topics

  17. Student Led Workshops:The Verdict • Definitely to be continued and increased • Scheduling and Topics Covered: • Pre-scheduled workshops on Tuesdays and Fridays of each week • Each workshop will cover one or two topics • 30 minutes each, for easy digestibility • Students will still come to our desk for support on additional topics

  18. Computer Based Instruction:The Challenges • CD-ROM Issues • We tried Training CD-ROMS from CustomGuide, but students never used them • Limited access to CD-ROMS: Licenses and locations • Constantly changing nature of apps means new training software continually needs to be purchased • We did some thinking…..

  19. AND……

  20. Computer Based Instruction:The Ideas • Possible solutions • Podcasting: Instructional material on an Ipod • Blogging: Instructional material on the campus blog site • Creation of our own online instruction using video and audio

  21. Computer Based Instruction:Podcasting • Questions as to whether students would use it or not • How do you put reasonably high quality instruction on a Video Ipod? • Not everyone owns a Video Ipod • Podcasting was back-burnered – needed to stabilize the program first

  22. Computer Based Instruction:Podcasting • NOT ABANDONED • Definitely something we’ll look at in the future

  23. Computer Based Instruction:Home Grown Online Instructional Material • What software to use? • Camtasia Studio • Microsoft PowerPoint • Microsoft Producer 2003 (free and GREAT) • I mostly used Producer 2003 – a very good all in one solution • Uses graphics, video, audio, AND does video captures

  24. Computer Based Instruction:Home Grown Online Instructional Material • How to Create? • Create “script” for staff to dictate • Videotape or audiotape staff • Get screenshots • Get video captures: Producer turns them into .WMV files • Create the PowerPoint Presentation • Import slides, graphics and videos into the timeline and configure into an online presentation • Sync the slides, graphics and captures to staff video/audio • Publish files to web server • Internet Explorer only An Example

  25. Computer Based Instruction:Home Grown Online Instructional Material • Very Labor Intensive • Approximately 5 days to completion because of the logistics of videotaping and getting all required material together • Lots of topics means a great deal of work • To make it look really good, need the cooperation of video department • And the verdict is……….

  26. See where this is going?……

  27. Computer Based Instruction:Home Grown Online Instructional Material – The Verdict • ABANDONED, FOR NOW • Maybe to be used as a special technique for specific faculty?

  28. So What Now?

  29. Computer Based Instruction:Home Grown Online Instructional Material – Resolution • No resolution just yet • We’re looking at purchasing online solutions from: • CustomGuide • Microsoft MELL (Microsoft E-Learning Library) • Mindleaders • No labor investment on our part, total access for students

  30. Future Vision For TIPS • Changes we know we’ll face: • The move from Office 2003 to Office 2007 • Significant imminent changes in the structure of our parent department, Academic Computing Services • The need to support online portfolio features in Angel (which may affect Dreamweaver support)

  31. Future Vision For TIPS • What we would like to see happen: • Really ramp up the number of workshops • Introduce a truly high quality online support solution • Begin to introduce podcasting • Increase our Application Support List • Continue to get more faculty to work with TIPS and bring students our way for support

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