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Small Office Variance (SOV) Course Number 100####

Small Office Variance (SOV) Course Number 100####. The main goal of this course is to provide the learners with an overview of the Small Office Variance model (SOV). Upon completion of this course, the learner will be able to:

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Small Office Variance (SOV) Course Number 100####

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  1. Small Office Variance (SOV) Course Number 100####

  2. The main goal of this course is to provide the learners with an overview of the Small Office Variance model (SOV). Upon completion of this course, the learner will be able to: • Improve operation efficiency by identifying earned workhours and complement. • Generate reports; drilling down to National, Area, District, and Unit levels. • Download and analyze report to identify staffing improvement opportunities.

  3. Function 4 Variance Programs • Provide Standardized Performance Assessment and Daily Automated Staffing / Scheduling Tools at an Operations Level. Small Office Variance (SOV) • Provides earned workload using the same nationally established factors as CSV. • A Postmaster/MPOO level performance management tool used to right size complement and identify workhour opportunities down to the unit level.

  4. SOV Data Sources: • End of Run – Automated/Mechanized Volumes • eFlash – Distribution, Box Volumes and Workhours • Window Operations Survey (WOS) – Earned Hours and Workload • WebBATS – Callers • Address Management System (AMS) – Routes and Deliveries • WebCOINS – On Rolls Complement and MPOO Designation • Facilities Database – Hours of Operation

  5. SOV CFV

  6. SOV

  7. SOV SOV Summary

  8. SOV Unit Variance

  9. FTEE Complement Analysis

  10. Workhour Analysis

  11. Workload Analysis

  12. Productivity Analysis

  13. Route and Delivery Analysis

  14. Workload Page

  15. Workload Page (cont)

  16. Workload Page (cont)

  17. Workload Page (cont)

  18. Business Return Service Worksheet

  19. SOV Delivery Admin Page

  20. Delivery Admin Page (cont)

  21. Complement Page

  22. Complement Page (cont)

  23. Facilities Data Base Page

  24. What If Page

  25. Data Stream Page

  26. Summary… • How should a Postmaster use this tool? Use these Performance Report data points to assist you with scheduling the day-to-day function 4 activities in relation to the current workload and to capture identified weekly staffing opportunities. • How should a MPOO use this tool? They can review the daily Week-to-Date performance of units and use the Vital Few drill down methodology to drive improved performance, identify improvement opportunities by operation, and trend actual to earned full time equivalent staffing performance.

  27. Let’s see what you’ve learned about the Small Office Variance model.

  28. Congratulations! You have successfully completed the Small Office Variance model course.

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