Chapter 3: Paralanguage Flavors the Verbal Mesage

1. Chapter 3: Paralanguage Flavors the Verbal Mesage

2. Objectives • Identify the role of paralanguage in spoken messages • Explain the differences between content and intent in speaking • Apply practice tips for improving vocal qualities.

3. Objectives • Describe and apply emphatic listening techniques • Identify appropriate and effective communication styles for each circle of your communication network. • Explain how language and paralanguage tools are adjusted to fit a variety of communication situations

4. Spoken Language – Words Plus Voice • Your voice adds the tone that makes words meaningful • Your voice is part of your image • Your voice is an instrument that reflects your personality • Speech communication tools: words and voice (pitch, rate, volume, timbre, and diction)

5. Paralanguage Reveals the Speakers Intent • Words carry the content while paralanguages reveals the intent of a message. • When words do not match paralanguage cues, the mixed messages cause confusion. • When there are mix messages, listeners tend to rely on the paralanguage cues.

6. Paralanguage Reveals the Speakers Intent • Paralanguage consists of vocal sound (pitch, rate, volume, timbre, and diction), and non-verbal codes transmitted through facial expressions, body movement, eye movement and proximity • Paralanguage reveals the true intent of the speakers.

7. Paralanguage Reveals the Speakers Intent

8. Voice Qualities Accompany Verbal messages • Pitch

9. Voice Qualities Accompany Verbal messages Pitch • Pitch is the variation in relative vibration frequency • The variation of pitch patterns adds interest in a conversation. • Pitch could indicate a variety of speaker emotion: contempt, indifference, grief, anger, anxiety, sadness, or happiness.

10. Voice Qualities Accompany Verbal messages Rate • Rate refers to the pace/speed of the speech delivery • Speakers speak in phrases not word by word. • Focus on the important ideas, tossing off unimportant words, and using effective pauses of different lenght.

11. Voice Qualities Accompany Verbal messages Volume/Intensity • It refers to the degree of loudness in the speech delivery • It reveals the speaker’s emotion. • Too soft indicates hesitant, fearful, or unprepared. • Too loud indicates excitement, anger, or need for attention

12. Voice Qualities Accompany Verbal messages Timbre • It refers to the distinctive qualities and tone that make your voice unique • It reveals the speaker’s mood, physical condition, or emotional response to events.

13. Voice Qualities Accompany Verbal messages Diction • It refers to the clarity of your speech sounds • Poor diction refers to articulation errors and pronunciation errors. • Dysfunctional clues refers to filler words which indicate nervousness or lack of preparation

15. Listening for Intent • It involves zeroing in on the unspoken words/non-verbal code. • Empathy is the ability to perceive another’s point of view and to sense what others are feeling. • Empathy listening refers to the quality of paying attention when the speaker’s unspoken message is more important than the words.

16. Your Communication Network • Deep personel Sharing. • Close friendships • Business and School Communication • Casual Encounters • Strangers

17. Your Communication Network

18. Choosing Appropriate Communication • Informal situations: casual, slang and relaxed comments • Business situations: clear reporting language, careful inferences, cautious judgement. • Formal situations: standard English and limited topic and personel views