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Salvador Flor & Chia Her EOP Counselors San Diego State University

Educational. Opportunity. EOP. Program. The Great Exchange: Exit Interviews/Surveys. EOP. EOP. EOP. EOP. Salvador Flor & Chia Her EOP Counselors San Diego State University. Session Overview. Goals of Session A Look at EOP at SDSU A Look at EOP Services at CSU Campuses

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Salvador Flor & Chia Her EOP Counselors San Diego State University

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  1. Educational Opportunity EOP Program The Great Exchange: Exit Interviews/Surveys EOP EOP EOP EOP Salvador Flor & Chia Her EOP Counselors San Diego State University

  2. Session Overview Goals of Session A Look at EOP at SDSU A Look at EOP Services at CSU Campuses What Purposes Do Exit Interviews/Surveys Serve? Samples of Exit Surveys from CSU campuses Looking Forward: Setting Up Your Own Exit Survey

  3. Goals of Session Connect with Colleagues Exchange of Ideas & Practices Share Samples Looking Forward: Ideas for Creating Exit Interview/Survey

  4. SDSU EOP Staff Profile 1 Director 1 Associate Director 1 Assistant Director 7 Counselors 1 Retention Coordinator 5 Outreach/Recruitment 1 Operations Manager 2 Computer Analysts 1 Program Coordinator 4 Administrative Support

  5. Student Cohort Average Caseload: 545 Freshmen 846 Sophomores 498 Juniors 1,047 Seniors 1,422 Total 3,813 Fall ’08 Admits Freshmen 591 Transfers 416 Total 1,007 SDSU EOP Students

  6. Elementary School Junior High School Community College SDSU EOP Recruitment Services Recruitment High School

  7. SDSU EOP Admissions Services Deny < 2900 Accept ≥ 2900 No Special Admit Local Deny < 3300 EOP Accepts 3400 - 3960 SDSU Accepts ≥ 3960 SDSU Admit Admissions Non-Local EOPS Transfer Workshops Junior Transfer Min major GPA & 60 units Impaction

  8. SDSU EOP Retention Services • Cross Campus Collaborations: Cross Cultural Center, New Student Program, Career Services, Bounce Back Program *Services available for all class levels.

  9. SDSU EOP Students Services Counselors. (January to December ’08) Data fromAdvisorTrac # Visits # Students Appointments 3,640 2,313 Walk-Ins 400 359 Phone 191 175 E-mail 424 346 Total 4,655 3,193 C.A.A.T. (January to December ’08) Data from TutorTrac Visits 14,282 Students 1,108 Tutoring Appointments 1,918 Students 619

  10. Unique Services at CSU Campuses From CSU EOP websites

  11. Exit Surveys at CSU Campuses YesNo East Bay  Sacramento  San Marcos  Sonoma  Bakersfield  Chico  Fullerton  Los Angeles  Pomona  San Diego  San Francisco  San Luis Obispo 

  12. Purposes of Exit Interviews/Surveys • Evaluation of Services • Level of Satisfaction • Usage of Services • Caseload Management • Identify Unmet Student Needs/Issues • Understand Reasons for Student Exit • Academic vs. Non-Academic • Alumni Association • Funding Purposes • Other?

  13. Features of Exit Interviews/Surveys • Purpose • Define Target Group • Type • On-line, mail, in person, e-mail • Qualitative • Quantitative • Accessibility • Timing • As soon as possible • 10-20 min max or option to resume • 1-2 week return • Incentives • Return Rate

  14. Features of Exit Interviews/Surveys • Return Rate 40-50% Excellent 30-40% Good 20-30% Decent 15-20% Acceptable ≤ 15% Unacceptable • On-line surveys averages 25-30% with reminders • Mailed survey averages 10%

  15. Discussion/Questions

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