1 / 7

Ch 5 – Emotions and Stress

Ch 5 – Emotions and Stress. Part 1: Feb 7, 2008. Influence of Emotions. Emotion – overt reactions that express feelings. 4 properties: 1. Emotions have an object – related to event 2. Six universal categories of emotions: what are they? 3. Expression is universal

klarika
Download Presentation

Ch 5 – Emotions and Stress

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Ch 5 – Emotions and Stress Part 1: Feb 7, 2008

  2. Influence of Emotions • Emotion – overt reactions that express feelings. 4 properties: • 1. Emotions have an object – related to event • 2. Six universal categories of emotions: what are they? • 3. Expression is universal • 4. Cultural influence on emotion display

  3. Brief History of Emotions in OB • For years, org research dominated by rational-cognitive models • Motivation theories • Job satisfaction evaluations • Simon (1976) viewed emotional aspects of org behavior as ‘irrational’ • Recent interest in moods & emotions • Stimulated by social psy (Isen – early 90’s) • Current view ?

  4. Emotions v Moods • Emotions are distinct from moods • What is the distinction? • Both appear to influence job perf: how?

  5. Org Control of Emotions • Orgs often assume that rationality must be preserved & emotions controlled • Ashforth & Humphrey (’95) – 4 types of org control behaviors for emotion regulation: • 1. Neutralizing – • 2. Buffering – • 3. Prescribing – • 4. Normalizing – • Sept 11th examples from Driver (2003) study

  6. Managing Emotion • In addition to research on emot intell, new research on emotional dissonance: • Situation where you’re required to display emotions on the job inconsistent with your true emotions • Can occur in at least 3 ways: how? • Due to expectations of your role • Cognitive & physiological effort involved is referred to as ‘emotional labor’ • Related to stress

  7. (cont.) • In emot labor area, Morris & Feldman distinguish: • ‘surface acting’ • ‘deep acting ‘ • Some researchers suggest coping w/this by depersonalizing the situation • Cultural differences in emotional labor? • Differential effects of SA & DA on burnout

More Related