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N C Tracks Update August 23, 2013 David Holoman Director of IT - DMA. NC Tracks Update. Deployed July 1 - on schedule Successful first checkwrite on July 9, including multiple claims types (not just pharmacy, as planned) Completed 7 successful checkwrite cycles

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N c tracks update august 23 2013 david holoman director of it dma

NC Tracks Update

August 23, 2013

David Holoman

Director of IT - DMA


Nc tracks update
NC Tracks Update

  • Deployed July 1 - on schedule

    • Successful first checkwrite on July 9, including multiple claims types (not just pharmacy, as planned)

    • Completed 7 successful checkwrite cycles

  • Over 15 million claims processed and more than $1B provider payments to date

  • Overcame or improved on several operational issues, including:

    • System performance

    • Call center performance

      • Hold time reduced from over 1 hour to average of 10 minutes

      • Length of call decreased from 17 minutes to average of 12 minutes

    • Claims approval rates improved significantly as providers learned more about taxonomy


Nc tracks update1
NC Tracks Update

  • Provider outreach including claims and billing assistance seminars, and webinars on taxonomy, prior approval and enrollment

  • 70% of system defects identified since go-live have been resolved


Nc tracks update2
NC Tracks Update

Focus For Next 60 Days

  • Continue to Improve Call Center performance including knowledge level of agents

  • Streamline remittance advices, too long and sometimes difficult to decipher

  • Make it easier for providers to make routine changes to their profile

  • Process PAs faster and more efficiently

  • Continue educational webinars for medical associations and societies

  • Continue to help providers achieve higher claim approval rates by improving their knowledge of taxonomy



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