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Do the Important Things and Do Them “Well”. William B. Baun, EPD, CWP, FAWHP President National Wellness Institute Manager, Wellness Program MD Anderson Cancer Center. “Inspiring Positive Change”. Ben Franklin “Well done is better than well said.”

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do the important things and do them well

Do the Important Thingsand Do Them “Well”

William B. Baun, EPD, CWP, FAWHPPresident National Wellness InstituteManager, Wellness Program MD Anderson Cancer Center


Ben Franklin

“Well done is better than well said.”

“Hide not your talents. They for use were made. What’s a sundial in the shade?”


Achiever – constant need for achievement

Activator – impatient for action

Adaptability – live in the moment

Analytical – always asking others “prove it”

Arranger – natural conductor

Belief – enduring core values

Command – take charge person

Communication – explain, describe, speak

Competition – performance of others

Connectedness – we are all connected

Consistency – balance is important

Context – you look back / present

Deliberative – careful, vigilant

Developer – see the potential of others

Discipline – order & planning

Empathy – sense emotions around you

Focus – need for a clear destination

Futuristic – love to peer over horizon

Harmony – look for areas of agreement

Ideation – fascinated by ideas & connection

Includer – stretch the circle wide

Individualization – keen observer of strengths

Input – inquisitive & collect things

Intellection – like to think, exercise your brain

Learner – love to learn

Maximizer – excellence is your measure

Positivity – generous with praise, quick to smile

Relator – pulls you toward people you know

Responsibility – emotionally bound

Restorative – love to solve problems

Self-Assurance – faith in your strengths

Significance – want to be recognized

Strategic – sort through clutter find best route

Woo – enjoy winning others over


1) Write down the words that feel like you 2) Pick 5 3) Pick the 1 – 2 that feel like they drive your life daily

good programs just don t happen
Good programs just don’t happen…..
  • They are a combination of…..
  • Individual commitment
  • Teamwork
  • Persistence
  • Creativity & innovation
  • Passion for wellness
  • Strong program foundation
what would happen if we studied what was good about wellness programs
What would happen if we studied what was good about wellness programs?

December 2010

What’s the Hard Return on Employee Wellness Programs?

“The ROI data will surprise you and the softer evidence may inspire you.”

Leonard L. Berry, Ph.D. Texas A&MAnn M. Mirabito, Ph.D. BaylorWilliam B. Baun, EPD, MDACC

successful wellness programs
Successful Wellness Programs

Characterized by a culture of health…..

“In a culture of health, employee well-being and organizational success are inextricably linked.

It aligns leadership, benefits, policies, incentives, programs and environmental supports to reduce barriers to active engagement and sustainability of healthy lifestyles across the healthcare continuum.”

“Wellness has become a business priority.” Catherine Baase, Global Medical Director Dow


Companies speak of culture of health as a paradigm shift they believe will reap both short and long term positive return-on-investment (ROI)…..


Corporate climate and culture have significant influence on the shaping of health behaviors and practices of employees!

foundations of a successful program
Foundations of a Successful Program




Multilevel Leadership

Scope, Relevance, Quality


multilevel leadership culture of health takes passionate persistent persuasive leadership
Multilevel LeadershipCulture of health takes passionate, persistent, & persuasive leadership…..
  • C-suite – “walks the talk”, policies & mandates, shows an interest in employees wellness behaviors – “how’s your wellness”
  • Middle Managers – shaping mini-wellness cultures
  • Wellness Coordinators – expert who develops, coordinates a comprehensive program connected to company culture and strategies
  • Wellness Champions – volunteer wellness ambassadors serving as on-the-ground encouragement, education & mentoring
developing leadership roles
Developing Leadership Roles…
  • Sharing the wellness program vision- connection to organizational goals- alignment with vision, mission
  • Serving as a role model- share enthusiasm for being healthy- sharing story- participating in program activities
  • Resource commitment- budget - supportive policies / processes
  • Help remove political / barriers
  • Reward Success- recognize group / individual progress- track impact / outcomes

- celebrate success- honor those involved in program delivery

Promising practices?

alignment wellness natural extension of a firm s identity aspirations
Alignment Wellness - natural extension of a firm’s identity & aspirations…..
  • Planning and Patience – look for way to permeate the culture with wellness, emphasize early communications & clear explanations, develop a long-term comprehensive strategy
  • Carrots not Sticks – positive incentives promote trust & provide employees choices
  • Complement to Business Practices – wellness programming must make business sense // sustaining a healthy, talented, satisfied labor pool is a matter of corporate responsibility & business necessity

Promising practices?

scope relevance and quality employee wellness needs vary tremendously
Scope, Relevance, and Quality Employee wellness needs vary tremendously…..
  • More than Cholesterol – think beyond diet & exercise, stress & depression major sources of lost productivity
  • Individualization – online health risk assessment combined with biometric data
  • Signature Program – high profile, high quality initiative fosters employee pride & involvement
  • Fun – never forget the pleasure principles in wellness initiatives
  • High Standards – health related services are personal, employees won’t use substandard services, “no one will come for free and lousy”

Promising practices?

program model that fits the culture
Policies that support work life balance

Brand our program as a key “employer of choice” benefit

“Whole person” focus – emotional health, a climate of safety

Ensure 24/7 access

Obtain senior and middle management sponsorship

Create value with departmental programming

Target hard-to-reach and high risk groups

Cultural and environmental focus

Program Model that Fits the Culture

Behavior Change




Div/ Dept


Targeted Groups

Environmental Support


Core Factors

ImpactingIndividual Behavior Changeand Creating Cultures of Health

Promising practices?

Behavior Change &Culture of Health

Opportunity 40%

Self confidence


Skill 25%


Behavioral efficacy

Self efficacy

Motivation readiness 30%


Awareness 5%

Modified from O’Donnell WELCOA (2010)

accessibility convenience matters
Accessibility Convenience matters…..
  • True On-Site Integration – carefully consider your wellness model & how best to integrate it across your company culture
  • Going Mobile – high tech tools (virtual wellness programs & online resources) not only deliver the wellness message & provide individuals tracking tools & individual reports, but also compliment the high touch programs that unite individuals in a culture of health

Promising practices?

stretching the traditional wellness elements
Stretching the Traditional Wellness Elements…..


Lactation Rooms


Indoor Bike Barn

Beyond Salad


Salsa Classes

Community Garden

Laughter Yoga

Tai Chi & Qigong

Promising practices?


  • Internal Partnerships – help wellness gain credibility
  • External Partnerships – enable staff to benefit from vendor competencies & infrastructure without the extra investment
  • Leveraging Resources – internal & external partnerships help grow & maintain comprehensive programs

Promising practices?


Communications Must overcome individual apathy and personal health sensitivity factors…..

  • Tailor Messages - to fit the intended audience, hone effective practices overtime
  • Media Diversity – use a variety of different communication tools to reach the audience
  • Embedded Wellness Clues – wellness needs to become a “viral thing” spreading throughout the workplace

Promising practices?

Mass Marketing

Developing Social Networks

important things to do well
Important things to do “well”!

Multilevel Leadership


Program Success


Scope, Relevance, Quality



texas it s like a whole other country state tourism slogan
“Texas: It’s like a whole other country.” State Tourism Slogan
  • 2nd largest economy in nation & 15th in world based on gross domestic product
  • Home of 6 of top 50 Fortune 500, and 51 overall behind New York and California
  • Largest exporter in USA grossing $100b+
  • One of 7 states with out an income tax
  • Local tax burden among 7th lowest in the nation
  • Property taxes are among the highest in the nation
  • Most farms both in number and acreage in the nation
  • Home of 2 of Army’s largest facilities (Fort Hood and Bliss) and largest medical center in the world (TMC)
  • Texans consume most energy in nation
  • Austin nicknamed “Silicon Hills” & leading filmmaking locations in the nation

Wikipedia: Economy of Texas

commit to inspire positive change by making important things happen
Commit to inspire positive change by making important things happen…..
  • Individual commitment
  • Teamwork
  • Persistence
  • Creativity & innovation
  • Passion for wellness
  • Strong program foundation