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Stress. OS 386 October 8, 2002 Fisher. Agenda. Discuss workplace stress Identify common stressors In-class stress assessment. Types of stress. Stress is a response to environmental stimulus Eustress Positive stress Activates, motivates people Distress Negative stress Overload

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slide1

Stress

OS 386

October 8, 2002

Fisher

agenda
Agenda
  • Discuss workplace stress
  • Identify common stressors
  • In-class stress assessment
types of stress
Types of stress
  • Stress is a response to environmental stimulus
  • Eustress
    • Positive stress
    • Activates, motivates people
  • Distress
    • Negative stress
    • Overload
  • What causes eustress for some people could cause distress for others
eustress vs distress
Eustress vs. distress?

Person feels

confident, has

planned time

to study

Eustress

Exam

later this

week

Person is

unprepared, has

four other

exams

Distress

sources of work related stress
Sources of work-related stress
  • Workload
  • Role conflict or ambiguity
  • Time pressure
  • Lack of control
  • Physical environment
    • Noise, lighting, lack of privacy
    • Safety hazards
stress and expectancy theory
Stress and expectancy theory
  • Recall from motivation theory, individuals make judgments about:

Effort  performance  outcomes

  • Uncertainty in making these judgments results in stress
interpersonal stressors at work
Interpersonal stressors at work
  • Dealing with customers
  • Teamwork
  • Sexual harassment
  • Workplace violence
  • Workplace bullying
consequences of stress
Consequences of stress
  • Physiological
    • Muscular tension
    • Heart disease, strokes
  • Psychological
    • Dissatisfaction
    • Burnout
  • Behavioral
    • Absenteeism
    • Aggression
personal stress
Personal stress
  • Can affect behavior at work
  • Both positive and negative events can cause stress
  • Is harder to diagnose
    • Coworkers and supervisor may be unaware
personal stress assessment
Personal Stress Assessment
  • Social Readjustment Rating Scale
    • Complete ratings
    • Add total score
  • Interpretation
    • Total score over 300: very high
    • Total score 150-299: moderate
    • Total score less than 150: low
individual differences related to stress
Individual differences related to stress
  • Self-efficacy, locus of control affect reactions to stressful events
  • Physical resistance to stress
    • Age
    • health
  • Type A personality
stress management
Stress management
  • Remove the stressor
  • Withdraw from the stressor
  • Change reactions to stress
    • Reduce physiological consequences
    • Seek counseling
    • Increase social support
  • Focus in work-related interventions is usually to change reactions
for next class
For next class
  • Study for the exam
    • 30 multiple choice questions (1 point each)
      • Definitions, concepts
      • Application
    • 2 of 3 short essay questions (5 points each)
      • Some choice
      • Answers should be 1-2 paragraphs
  • Will cover material from lecture, discussions, and readings
  • Bring a #2 pencil!
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