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Enterprise Edition Course 7000. Enterprise Management & Troubleshooting. Topics. Cardholder Management User Replication Access Level Assignment Regional Badge ID Allocation Failed Transactions Multi-Region Alarm Monitoring RMS And System Add-ons. Cardholder Replication.

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enterprise edition course 7000

Enterprise Edition Course 7000

Enterprise Management & Troubleshooting

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

topics
Topics

Cardholder Management

User Replication

Access Level Assignment

Regional Badge ID Allocation

Failed Transactions

Multi-Region Alarm Monitoring

RMS And System Add-ons

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

cardholder replication
Cardholder Replication
  • Selectable when adding/modifying cardholder record at a Region
    • All Regions
    • Local Region Only
  • New cardholders created at the Master Server are set for ‘All Regions’ and are not selectable
  • Default replication is set per Badge Type
    • Can only be set at the Master Server
    • Allows limiting ‘Edit’ permissions

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

replication permissions
Replication Permissions

Removing ‘Edit’ Permissions will prevent users from “stealing” All Regions cardholders

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

default replication
Default Replication

Default replication for cardholders must then be set per badge type at the Master

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

enterprise access level assignment
Enterprise Access Level Assignment
  • Cardholder and Badge records may be created at the Master Server
    • Create an <All Segments - Master - Recursive> access group from the Master Server
    • Add access levels from each region to an Access Group
    • Assign the group to a Badge Type to be used at all regions
      • Regional Access Group may be assigned at the region as well

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

prevent duplicate badge ids
Prevent Duplicate Badge IDs
  • Badge ID allocation ranges can be assigned on a per Region basis
    • Allocation done at Master
    • Allows a distinct range to be assigned per server
    • May prevent badges from being added at a particular region (based on Badge Type ID allocation)
    • Prevents failed transactions based on Badge ID

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

regional badge id allocation
Regional Badge ID Allocation

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

edit badge id
Edit Badge ID
  • The ability to edit badge ID has been re-established
    • The ability to edit the badge ID was disabled in 6.1.222
      • Feature now available for 6.1.222 by installing HF 2.1

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

failed transactions
Failed Transactions

Duplicate Badge IDs entered at separate Regions will result in a failed transaction at the Parent

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

failed transactions1
Failed Transactions

Select Transaction (checkmark) and right mouse click

Select ‘Launch Failed Transaction Recovery Wizard’

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

failed transactions2
Failed Transactions
  • Other examples include:
    • Duplicate Cardholder
      • Based on Cardholder ID or SSN
    • Unexpected/Unknown
      • Caused when “parent” object is not in database. For example, adding a badge when cardholder is missing or adding an access level if badge is missing
    • Visit not on Source
      • Caused when visit information has been archived off prior to being replicated to Master server
      • Resolve by deleting failed transaction
      • Adjust ‘Visit’ archive settings (at least 30 days is recommended)

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

multi region alarm monitoring
Multi-Region Alarm Monitoring
  • Multi-Region Alarm Monitoring
    • Applicable to all Enterprise customers
      • Not dependant on multi-level implementation and does not require a license
    • Uses Monitor Zones that include hardware from multiple regions
      • Alarms from multiple Regions can be monitored within single Alarm Monitoring instance
      • Requires login to a Region at a level inclusive of all hardware you want to monitor
      • Master Server login allows system-wide monitoring
      • Name resolution to necessary communication servers is required (Does not use ODBC)

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

multi region alarm monitoring1
Multi-Region Alarm Monitoring

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

multi region alarm monitoring2
Multi-Region Alarm Monitoring

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

enterprise ls services
Enterprise LS Services
  • LS Replicator on each regional server
    • Only one per Region
    • Uploads to /Downloads from Master
  • LS Linkage Server service at each Region
    • Only one per Region (configured under System Options)
    • Triggers the schedule
  • LS ID Allocation service
    • One per Enterprise System
    • Intended to be installed on Master

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

onguard log files
OnGuard Log Files

Enterprise related log files (.txt files) are located in:

C:\Program Files\OnGuard\Logs

Log files include:

Replicator

ReplicatorSys

ReplicatorUpDown

ReplicatorUp

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

enterprise administrative tasks
Enterprise Administrative Tasks
  • Use the Replication Administration program to check
    • Replicator Schedule
    • Replicator Status
    • Enterprise Transactions (DAILY!)
      • Master
      • Regions

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

what is rms
What is RMS?
  • Remote Managed Services
  • Preventative maintenance and diagnostic services designed to compliment OnGuard VARS in their efforts in keeping user’s system running at peak performance.
  • In-house department designed to:
    • Partner with VAR to support System User
    • Maintain and optimize System User’s OnGuard systems
    • Annual contract engagements available through VARS - customizable to meet specific needs
    • Basic (32ES) to Enterprise level systems

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

slide20
RMS
  • Services
    • Dedicated remote Enterprise/System Specialists assist with routine maintenance tasks.
    • Proactive Forum between Lenel, VAR and System User (Security, IT, DBAs) on a recurring basis
    • Advice on business practices to maximize productivity and reliability of OnGuard system
    • Plan software upgrades/new feature implementations

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

slide21

Maintenance

    • Enterprise Transaction clean up and analysis
    • Database Maintenance – data counts/backup monitoring
  • Interested?
    • Contact Lenel RMS team for details

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

high availability systems
High Availability Systems
  • Microsoft Clustering
    • Windows Server 2003 Enterprise Edition SP2/R2
  • NEC ExpressCluster Version 1.0
    • Oracle 10g Server
  • NEC ExpressCluster Version 1.0
    • Microsoft SQL Server 2005 Standard Edition

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

nec ft monitoring service
NEC FT Monitoring Service
  • The Lenel NEC Fault Tolerant (FT) Server Monitoring Service
    • A Windows Service designed to monitor changes in hardware and network status on NEC Fault Tolerant servers
    • Status changes include hardware removal, disconnect, malfunction, or failed diagnostics
      • Will monitor for these conditions and will send an alarm for each failure to Alarm Monitoring as well as send an e-mail message detailing the status change.

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

slide24

Licensing

    • For OnGuard 6.1
      • Licensing is controlled internally
    • Licensing for OnGuard 6.1 and earlier
      • Requires a license file through Lenel’s Custom Solutions department
  • Note: To obtain this license, send an e-mail to [email protected] with the MAC address of the server where the NEC FT Server Monitoring service will run, typically the Lenel application server

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

nec expresscluster monitoring service add on
NEC ExpressCluster Monitoring Service Add-On
  • The NEC ExpressCluster Monitoring Service Add-on
    • A Windows Service designed to monitor changes in hardware and network status on servers clustered using NEC ExpressCluster software
    • Status changes include inter-connect network connection failures, disk mirroring failures, critical ExpressCluster service crashes, and all other events that ExpressCluster reports to the Windows Event Viewer
      • Will monitor for these conditions and sends an alarm for each failure to Alarm Monitoring as well as sending an e-mail notification detailing the status change

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

slide26

Licensing

    • For OnGuard 6.3 and later: One instance of the license feature “NEC Express Cluster Monitoring” is required
    • For OnGuard 6.1 and earlier: Licensing is controlled internally. Licensing for OnGuard 6.1 and earlier requires a license file through Lenel’s Custom Solutions department
  • Note: To obtain this license, send an e-mail to [email protected] with the MAC addresses from both the primary and secondary servers

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

summary
Summary

Cardholder Management

User Replication

Access Level Assignment

Regional Badge ID Allocation

Failed Transactions

Multi-Region Alarm Monitoring

RMS And System Add-ons

CR7000 - M06.01 - 6.4.500 TU 1 (Ent Mgmt and T-Shooting)

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