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Perceived importance of success factors of firms practicing e-logistics in supply chain. By Wing S. Chow Hong Kong Baptist University Hong Kong. Outlines. 1. Introduction 2. Objective of the study 3. Design of the study 4. Result Findings 5. Further Discussion

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perceived importance of success factors of firms practicing e logistics in supply chain

Perceived importance of success factors of firms practicing e-logistics in supply chain

By

Wing S. Chow

Hong Kong Baptist University

Hong Kong

outlines
Outlines

1. Introduction

2. Objective of the study

3. Design of the study

4. Result Findings

5. Further Discussion

and Conclusion

1 introduction
1. Introduction

Supply chain :

  • traditionally, emphasizes on the connection, transaction, and delivery of services
  • nowadays, the focus shifts to meet market demands rapidly, correctly, and profitably
  • How to achieve this new goal?
slide4
Through the help of
    • 1. Technology, and
    • 2. Quality-driven capabilities
  • e-logistics is a system which enhances such an objective
slide5
e-fulfillment
    • is an e-ERP system, or Extranet
    • also refers as an web-based B-B e-logistic system
2 objective of the study
2. Objective of the study
  • To determine the success factors of web-based e-logistics
3 design of study
3. Design of study

a. Data collection procedure

b. Data analysis

b data analysis
b. Data analysis
  • Four main tests were adopted:

i) construct validity

ii) reliability test

iii) exploratory factor analysis

iv) SERVQUAL measure

(refer to the paper for these clear definitions)

a data collection procedure
a. Data collection procedure

3 main steps:

1. Conduct a literature survey to collect decision variables

2. Construct a questionnaire

3. Samples selection

slide11
Steps:

1. Conduct a literature survey to collect decision variables that relating to e-fulfillment

  • here, the examination of a B-B system, such as Intranet is highly depended upon
  • A total of decision variables is identified
slide12
Steps:

2. Construct a questionnaire based on part (1)

  • two measurements are collected for each decision variable
    • a) their expected performance in a scale of 5
    • b) their actual performance in a scale of 5

Fill out by their trading partners

a value 5 represents

most important/ highly

agree; where as 1 applies

to the vice versa case

Fill out by e-logistics/MIS manager

slide13
Steps:

3. Samples were selected from the web of http:www.tdctrade.com

  • 380 samples were randomly selected
  • 105 returned with two missing data
  • 103 replies used for data analysis
    • response rate is 27.6%
4 result findings
4. Result Findings

Results

  • Demographic data
  • results:
    • mean scores, factor analysis, SerQual scores
5 further discussion and conclusion
5. Further Discussion and Conclusion

Four critical success factors are identified:

1. System quality (6 decision variales)

2. Information quality(3 decision variables)

3. Service quality(3 decision variables)

4. Work performance quality(6 decision variables)

slide19
We further to examine if these four CSF can be used to discriminate the good and poor performance of their e-fulfillment systems, it is shown that the the good performers would do a better job on the following two CSF:
  • a. System quality
  • b. Work performance quality
slide20
In this paper, we identified:
  • 18 decision variables
  • 4 critical success factors
  • 10 decision variables significant to overall performance
  • 2 critical success factors, exercise more by the good performers
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