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Risk Management: The Traumatic Aftermath Dr. Will Marling

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Risk Management: The Traumatic Aftermath Dr. Will Marling National Organization for Victim Assistance. Traumatic. What is NOVA?. Since 1975. dignity. compassion. The Mission of NOVA is to champion dignity and compassion for victims of crime and crisis. What is NOVA?. 800-TRY-NOVA.

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Presentation Transcript
slide1

Risk Management:

The Traumatic Aftermath

Dr. Will Marling

National Organization for Victim Assistance

Traumatic

what is nova
What is NOVA?

Since 1975

dignity

compassion

The Mission of NOVA is

to champion dignity and compassion

for victims of crime and crisis.

what is nova1
What is NOVA?

800-TRY-NOVA

nova specialty
NOVA Specialty

EMOTIONAL TRAUMA

three key principles
Three Key Principles

language

culture

understand

engage

Processes

sensitive

Victims have their own language and culture. Do you know what “compassionate” looks like?

How you understand victim language and engage victim culture is crucial to your effectiveness.

Processes should be victim language and culture sensitive.

the traumatic aftermath
The Traumatic Aftermath

Traumatic

What are your processes and protocols for addressing the traumatic impact on clients, staff and responders (including YOU) in the aftermath of a critical incident?

I want to give you another layer of MINDFULNESS!

goals of this workshop
Goals of this workshop

ACTION ITEMS

An overview of—

Diagram traumatic impact

Prioritize traumatic response

Address traumatic aftermath

diagram traumatic impact
Diagram traumatic impact

Diagramming involves two categories—

• Assessing Control/Loss impact

• Identifying Risk/Affinity Groups

control loss continuum
Control/Loss Continuum

Loss of

Physical

Control

Loss of

Emotional

Control

Loss of

Financial

Control

Loss of

Life

risk affinity groups
Risk/Affinity Groups

Public

Relations

Victim Relations

Seeking

“Closure”

“Crash”

Loss of

Physical

Control

Loss of

Emotional

Control

Loss of

Financial

Control

Loss of

Life

“Accident”

Seeking

“Closure”

Where are Risk Managers as a Risk/Affinity group?

prioritize traumatic response
Prioritize traumatic response

High

Determine priorities according to Risk/Affinity, your organization’s Mission and organizational resources.

Relationship Responsibility

Low

Risk/Affinity & Control/Loss

High

Low

prioritize traumatic response1
Prioritize traumatic response

High

Clients in the

organization

Injured clients

Surviving client

and staff families

Injured staff

Acquaintances

of injured

Relationship Responsibility

Low

Risk/Affinity & Control/Loss

High

People watching news

Injured bystanders

Low

address traumatic aftermath
Address Traumatic Aftermath

Safety

Security

Ventilation

Validation

Prediction

Preparation

Affirmation of Safety and Security

Opportunity for Ventilation and Validation

Information for Prediction and Preparation

affirmation of safety and security
Affirmation of Safety and Security

S

S

needs

perceptions

Using Affinity groupings (where possible)—

Discuss Safety needs

Recognize Security perceptions

opportunity for ventilation validation
Opportunity for Ventilation & Validation

V

V

reactions

concerns

common

Using Affinity groupings (where possible)—

Give permission to express reactions and concerns—appropriate facts (NOT a ‘debrief’)

“You have common reactions to an uncommon situation.”

Acknowledge common reactions

“There will be a ‘new’ normal.”

information for prediction preparation
Information for Prediction & Preparation

P

P

future

resources

Using Affinity groupings (where possible)—

Inquire about the immediate future

“What kinds of things do you think will be helpful in the future?”

Educate on resources (do you have a list?)

where does this fit
Where does this fit?

Where does this fit in your crisis management plan?

thank you
Thank you!

Will Marling, Executive Director

National Organization for Victim Assistance

www.trynova.org

Willmarling (at) trynova.org

703-535-6682

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