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Risk Management: The Traumatic Aftermath Dr. Will Marling National Organization for Victim Assistance. Traumatic. What is NOVA?. Since 1975. dignity. compassion. The Mission of NOVA is to champion dignity and compassion for victims of crime and crisis. What is NOVA?. 800-TRY-NOVA.

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Risk Management: The Traumatic Aftermath Dr. Will Marling

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Risk management the traumatic aftermath dr will marling

Risk Management:

The Traumatic Aftermath

Dr. Will Marling

National Organization for Victim Assistance

Traumatic


What is nova

What is NOVA?

Since 1975

dignity

compassion

The Mission of NOVA is

to champion dignity and compassion

for victims of crime and crisis.


What is nova1

What is NOVA?

800-TRY-NOVA


Nova specialty

NOVA Specialty

EMOTIONAL TRAUMA


Three key principles

Three Key Principles

language

culture

understand

engage

Processes

sensitive

Victims have their own language and culture. Do you know what “compassionate” looks like?

How you understand victim language and engage victim culture is crucial to your effectiveness.

Processes should be victim language and culture sensitive.


The traumatic aftermath

The Traumatic Aftermath

Traumatic

What are your processes and protocols for addressing the traumatic impact on clients, staff and responders (including YOU) in the aftermath of a critical incident?

I want to give you another layer of MINDFULNESS!


Goals of this workshop

Goals of this workshop

ACTION ITEMS

An overview of—

Diagram traumatic impact

Prioritize traumatic response

Address traumatic aftermath


Diagram traumatic impact

Diagram traumatic impact

Diagramming involves two categories—

•Assessing Control/Loss impact

•Identifying Risk/Affinity Groups


Control loss continuum

Control/Loss Continuum

Loss of

Physical

Control

Loss of

Emotional

Control

Loss of

Financial

Control

Loss of

Life


Risk affinity groups

Risk/Affinity Groups

Public

Relations

Victim Relations

Seeking

“Closure”

“Crash”

Loss of

Physical

Control

Loss of

Emotional

Control

Loss of

Financial

Control

Loss of

Life

“Accident”

Seeking

“Closure”

Where are Risk Managers as a Risk/Affinity group?


Prioritize traumatic response

Prioritize traumatic response

High

Determine priorities according to Risk/Affinity, your organization’s Mission and organizational resources.

RelationshipResponsibility

Low

Risk/Affinity & Control/Loss

High

Low


Prioritize traumatic response1

Prioritize traumatic response

High

Clients in the

organization

Injured clients

Surviving client

and staff families

Injured staff

Acquaintances

of injured

RelationshipResponsibility

Low

Risk/Affinity & Control/Loss

High

People watching news

Injured bystanders

Low


Address traumatic aftermath

Address Traumatic Aftermath

Safety

Security

Ventilation

Validation

Prediction

Preparation

Affirmation of Safety and Security

Opportunity for Ventilation and Validation

Information for Prediction and Preparation


Affirmation of safety and security

Affirmation of Safety and Security

S

S

needs

perceptions

Using Affinity groupings (where possible)—

Discuss Safety needs

Recognize Security perceptions


Opportunity for ventilation validation

Opportunity for Ventilation & Validation

V

V

reactions

concerns

common

Using Affinity groupings (where possible)—

Give permission to express reactions and concerns—appropriate facts (NOT a ‘debrief’)

“You have common reactions to an uncommon situation.”

Acknowledge common reactions

“There will be a ‘new’ normal.”


Information for prediction preparation

Information for Prediction & Preparation

P

P

future

resources

Using Affinity groupings (where possible)—

Inquire about the immediate future

“What kinds of things do you think will be helpful in the future?”

Educate on resources (do you have a list?)


Where does this fit

Where does this fit?

Where does this fit in your crisis management plan?


Thank you

Thank you!

Will Marling, Executive Director

National Organization for Victim Assistance

www.trynova.org

Willmarling (at) trynova.org

703-535-6682


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