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Effective Management: Getting the Best from Your Team. Pete Isensee Principal Program Manager Xbox Platform Team. About Me. Development Failures. Of 500 real world development efforts 15% cancelled or aborted Of those that lasted 25+ work-years 25% failed to complete

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Effective management getting the best from your team
Effective Management:Getting the Best from Your Team

Pete Isensee

Principal Program Manager

Xbox Platform Team



Development failures
Development Failures

Of 500 real world development efforts

  • 15% cancelled or aborted

    Of those that lasted 25+ work-years

  • 25% failed to complete

    For the overwhelming majority, there was not a single technological issue to explain the failure.

    – DeMarco and Lister, Peopleware


Key takeaway
Key Takeaway

Effective managers solve sociological problems


Pop quiz
Pop Quiz

  • Who has a sociology degree?

  • Who took management classes in school?

  • Who has a manager mentor?

  • Who has read any books on management?

  • Who has been to a manager training class?


Recipe for success
Recipe for Success

  • Hire the best

  • Motivate and inspire

  • Turn them loose

  • Give feedback

  • Manage underperformers


Hiring
Hiring

  • Use your network

  • Need: smart & productive

  • Examine portfolios

  • Involve the team

  • Compare notes

  • Make a decision


Key takeaway1
Key Takeaway

Effective hiring managers never settle for “good enough”


Recipe for success1
Recipe for Success

  • Hire the best

  • Motivate and inspire

  • Turn them loose

  • Give feedback

  • Manage underperformers



Motivational tactics
Motivational Tactics

  • Be real

  • Think long term

  • Celebrate progress

  • Try something new

  • Foster l’esprit de corps

  • Maximize the workspace

  • The trivial and the silly are neither


Team chemistry
Team Chemistry

  • Build a cult of quality

  • Cultivate a sense of eliteness

  • Encourage diversity

  • Foster employee connections

  • Give strategic, not tactical, advice


Key takeaway2
Key Takeaway

Effective managers build trust through relationships


Recipe for success2
Recipe for Success

  • Hire the best

  • Motivate and inspire

  • Turn them loose

  • Give feedback

  • Manage underperformers


6ps setting course
6Ps: Setting Course

  • Premise

  • Purpose

  • Principles

  • Priorities

  • Plan

  • People


6ps example
6Ps: Example

  • Premise: The game engine keeps crashing

  • Purpose: Improve the quality of the engine

  • Principles: Invest for the future, minimize content changes, evaluate multiple options

  • Priorities: Quality, efficiency, readability, …

  • Plan: Investigate middleware, hire consultant, …

  • People: …


Cut loose
Cut Loose

  • Trust the team

  • Foster work/life balance

  • Don’t waste the team’s time

  • Build consensus


Manage change
Manage Change

  • Improvements involve change

  • Fundamental response to change: emotional

  • Celebrate the status quo first


Key takeaway3
Key Takeaway

Effective managers point the team in the right direction and get out of their way


Recipe for success3
Recipe for Success

  • Hire the best

  • Motivate and inspire

  • Turn them loose

  • Give feedback

  • Manage underperformers


I m listening
I’m Listening

  • Give feedback

    • Shortly before or after behavior

    • Start with what you like

    • Talk about ways to improve

  • Receive feedback

    • Ask for feedback

    • Listen

    • Two valid responses: “Thanks” and “Go on”


Key takeaways
Key Takeaways

Effective managers give feedback early & often

Effective managers accept feedback graciously


Recipe for success4
Recipe for Success

  • Hire the best

  • Motivate and inspire

  • Turn them loose

  • Give feedback

  • Manage underperformers


Failure is not an option
Failure is Not an Option

  • Match skillset to the work

  • Don’t delay

  • Pave the way

  • Coordinate with mgmt, HR, legal

  • Your team will thank you


Key takeaways1
Key Takeaways

Effective managers match skillsets to work

Effective managers know when to fire people


General people mgmt tactics
General People Mgmt Tactics

  • Use Different Communication Modes

  • Get People Alone

  • Get People Together

  • Hunt People Down

  • Hide/Work Offsite

  • Grant Authority

  • Get Advice

  • Go on Walkabout

  • Call in Favors

  • Stack the Deck

  • Buy People Coffee/Donuts


Remember the recipe
Remember the Recipe

  • Hire the best

  • Motivate and inspire

  • Turn them loose

  • Give feedback

  • Manage underperformers


Takeaways for effective managers
Takeaways for Effective Managers

  • Solve sociologicalproblems

  • When hiring, never settle for good enough

  • Build trust through relationships

  • Point the team in the right direction and get out of their way

  • Give feedback early and often

  • Accept feedback graciously

  • Match skillsets to work

  • Know when to fire people


Resources
Resources

  • Email: [email protected]

  • Website: tantalon.com

  • DeMarco & Lister: Peopleware

  • Spolsky: Guerilla Guide to Interviewing (web)

  • Berkun: Making Things Happen

  • Brechner: Hard Code


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