Working with Difficult People . Let’s Know……. Why people are difficult Types of difficult behavior Coping skills and techniques to help you communicate . Why Are People Difficult? . People feel Rushed — not enough time Insecure Angry And have some need or interest Stressed!!!.
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1.Assess the “Situation”
2. Stop wishing they were “different”!
3. Get distance between you and the difficult behavior
4. Formulate a plan for interrupting the interaction
5. Implement strategy
6. Monitor coping process
7. Modify or abandon plan, if necessary