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UK voluntary sector

PQASSO quality standards Mirella Grillo PQASSO Quality Mark Co-ordinator Charities Evaluation Services. UK voluntary sector. Civil society is varied – small volunteer-led organisations, social enterprises, national charities, infrastructure organisations

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UK voluntary sector

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  1. PQASSO quality standardsMirella GrilloPQASSO Quality Mark Co-ordinatorCharities Evaluation Services

  2. UK voluntary sector • Civil society is varied – small volunteer-led organisations, social enterprises, national charities, infrastructure organisations • Government and funder led priority for quality assurance systems • Demand for accountability, efficiency and focus on outcomes • Many QAS including ISO 9001, PQASSO and bespoke systems

  3. Charities Evaluation Services • Established in 1990 to support the sector with monitoring and evaluation and quality systems • 20 years of expertise in this field of work • Provide training and consultancy • Developed a range of publications, including free publications on our website

  4. About PQASSO • In 1997 CES developed the PQASSO quality standards • PQASSO is the most popular quality assurance system used by civil society and voluntary organisations in the UK • 14,000 copies in circulation • Adaptations in specific sectors (e.g. refugees, care services) • Adaptations in Europe – Croatia (SOKNO) and Hungary

  5. PQASSO is… • Designed as a workpack • A step-by-step approach to identify what you are doing well and what could be improved • An holistic approach – the standards cover all areas of organisational life • A self-assessment tool – an organisation judges its performance against the PQASSO standards • A self-assessment tool supported by evidence • A tool to identify what improvements can be made

  6. More information Visit our website: www.ces-vol.org.uk Contact us: • Training - training@ces-vol.org.uk • publications – publications@ces-vol.org.uk • PQASSO – pqm@ces-vol.org.uk • In-depth support and consultancy – enquiries@ces-vol.org.uk • Or telephone CES on 020 7713 5722

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